Best VPN-services Sites

1

Hotspot Shield VPN Reviews

4.9 out of 5.0

2

Ivacy VPN Reviews

4.8 out of 5.0

3

NordVPN VPN Reviews

4.7 out of 5.0

4

CyberGhost VPN Reviews

4.6 out of 5.0

5

Norton Secure VPN Reviews

4.5 out of 5.0

6

VPNCity VPN Reviews

4.4 out of 5.0

HideIPVPN VPN Reviews 2020

HideIPVPN VPN Reviews 2020
Price
Quality
Guarantees
Support
Summary

HideIPVPN's Pricing and Features

The pricing structure of HideIPVPN is annoyingly opaque. It appears to be similar to that of competitors, offering the same slate of features at subscriptions of different lengths. The longer the subscription, the bigger the savings. A subscription costs $6.99 per month, $17.99 per quarter, or $59.88 per year. When you're taken to the actual order screen, you'll see that a promotional discount has been applied. Weirdly, you can opt not to accept the discount, although why you would do so eludes me. Without the discounts, the pricing turns into $9.99 per month, $22.99 per quarter, and $69.99 per year.

With or without the discounts, HideIPVPN has competitive pricing. That said, I'd like HideIPVPN to make its pricing clearer so customers know exactly how much the service will cost, and that it's clear how long that pricing will remain the same.

As I write this, the price of a top-rated VPN is around $10.80 per month. HideIPVPN is well below that, whatever its pricing turns out to be, although it would be nice to know with certainty how much it actually costs. 

Money doesn't need to be an obstacle when it comes to using a VPN. TunnelBear VPN and AnchorFree Hotspot Shield both offer free editions that restrict data usage on a monthly and daily cycle, respectively. HideIPVPN doesn't have a free subscription, but you can demo the product for 24 hours without providing payment or even an email address.

You can purchase a subscription from HideIPVPN using major credit and debit cards, PayPal, or a variety of online payment options. The company also accepts anonymous payments in BitCoin, via Bit-pay.

Each subscription includes allows up to three simultaneous connections per account. That means you can have any three devices connected to HideIPVPN a the same time. 

If you want to extend VPN protection to every device on your network, HideIPVPN offers instructions on how to configure your router to use its service. That's handy, although a few VPN providers go further, offering preconfigured routers for sale.

Some companies let you purchase additional simultaneous connections, but not HideIPVPN. I particularly like how TorGuard VPN handles these upgrades, with a simple slider letting you select how many simultaneous connections you need. Other services, such as NordVPN, provide static IP addresses for sale, should you require one. HideIPVPN also does not provide this as an option.

VPN Protocols

There's a number of ways to create a VPN connection, and I prefer the OpenVPN protocol. This is an open-source protocol, meaning its code is freely available and has been inspected by anyone with the interest to do so. I'm happy to see that HideIPVPN supports OpenVPN—as well as the excellent IKEv2 VPN protocol—on Android, iOS, macOS, and Windows. The inclusion of iOS on this list is notable, since Apple requires developers to jump through more hoops when they include OpenVPN.

HideIPVPN also supports L2TP/IPSec, PPTP, and SSTP on Windows. Its macOS app also supports L2TP/IPSec and PPTP, as does its iOS app. These are older, and in some cases less secure protocols, and you shouldn't use them if you can avoid it. They're handy if you're using a lot of legacy equipment, since these are commonly supported. HideIPVPN also supports SoftEther on Windows—which is a bit unusual, but interesting for a certain kind of network geek.

There's been a lot of buzz around WireGuard, an emerging VPN technology that promises to be faster, simpler, and more secure than current options. It's also still being developed, and not really ready for widespread deployment.

Servers and Server Locations

In theory, the more servers a VPN company provides, the better the service you'll experience, because you're more likely to have a server near you that isn't stuffed full of other subscribers. It's probably a more complicated story than that, but I err on the side of more being better. HideIPVPN, unfortunately, offers only 29 servers, a far cry from ProtonVPN's 347 servers, a farther cry from the 3,000-plus servers available from CyberGhost, ExpressVPN, TorGuard, and Private Internet Access (3 Months Free with 1 Year Subscription at Private Internet Access) , and a distant wail from the 5,200-odd servers from NordVPN.

Also important is the geographic distribution of those servers. More server locations means you're more likely to find one nearby, wherever you go. It also gives you more options for location spoofing. HideIPVPN comes up short here, as well, offering only 11 countries. This leaves Africa, Central and South America, India, and most of Asia high and dry.

NordVPN, by contrast, offers servers in 62 countries. For its part, ExpressVPN boasts an impressive 94 countries in its roster. I'd like to see HideIPVPN greatly expand its available server locations in the future.

Some readers have expressed concern over VPNs using virtual servers. These are software defined servers, meaning that a single physical server can host several virtual ones. These virtual servers can also be configured to appear in a country other than where their hosts are located. The concern is that it's harder to tell where your traffic is actually going. I don't see virtual servers as necessarily bad. A VPN company can, for instance, use a virtual server in a country with robust privacy laws and make it appear that it is in a more dangerous location, in order to service that region while protecting the server. I like to see VPN companies being clear about which servers are virtual, and where they are truly located.

HideIPVPN says that 90 percent of its servers are physical hardware. But I was unable to determine if its virtual servers are where they appear to be. They certainly aren't clearly marked. I'd like to see HideIPVPN be more transparent about this.

Your Privacy With HideIPVPN

A big reason I use a VPN is to protect my personal information and online activities from being harvested and monetized by my ISP. But a crooked VPN company could just as easily gather my information as an ISP could. That's why I read through each company's privacy policy and have them answer specific questions about what the company does to protect customer privacy.

HideIPVPN has a short but very readable privacy policy. It assures customers that their information will never be sold or shared with third parties. A company representative assured me that HideIPVPN only makes money from VPN subscription sales. Weirdly, the Privacy Policy says very little about actually using the VPN. For that, I had to look at the Terms of Service. This document is slightly longer, but includes assurances that the company does not gather personal information or data about customers' online activities while the VPN is active. That's what I want to hear.

HideIPVPN operates under Servermanagement LLC and is within US legal jurisdiction. Other VPN companies, such as NordVPN, are quick to point out that because they are based outside the US, they are not required to respond to US subpoenas or court orders. Still, the company representative I spoke with assured me that when HideIPVPN responds to requests for information, it has nothing to share with authorities.

HideIPVPN currently does not engage in third party audits or evaluations, which are starting to become a trend among VPN providers. An audit provides outside verification of the VPN company's standards and practices. While the scope of audits varies wildly, I'm grateful to see more efforts to hold companies accountable. TunnelBear ($4.99 Per Month at TunnelBear) , for example, has committed to undergoing annual audits, and has publicly released the information over two consecutive years. NordVPN recently commissioned its own audit of its no-log policy.

Additionally, HideIPVPN has not participated in the Center for Democracy and Technology's VPN questionnaire. Much of the information requested by the CDT is the same that I asked for, and relayed here. ExpressVPN, IVPN, Mullvad, TunnelBear, and VyprVPN have responded.

In general, I didn't find anything surprising or worrying in HideIPVPN's policies. That said, I believe the company could do a better job relaying this information to customers. I'd also like to see the company issue transparency reports relaying the amount of information requested by law enforcement each year, and undergo independent audits in the future.

Hands-On With HideIPVPN

I had no trouble downloading and installing the HideIPVPN Windows client on my Lenovo ThinkPad T460s laptop running Windows 10. While you can configure your computer to connect without using the client, I always recommend using the software provided by the VPN company. It's much easier to use and gives you access to features that wouldn't otherwise be available.

The HideIPVPN app is tall and slender, looking quite a bit like a mobile app translated to PC. In fact, looking at the HideIPVPN Android app, I'd say that's exactly what it is. I'm all for apps having a consistent look and feel across different platforms, but I think HideIPVPN goes a bit too far, since the Windows app feels out of place and a bit clunky.

It is, thankfully, very easy to use. A large connect button gets you online without any hassle. The option to browse for a different server location is clearly marked and within easy reach. From the location list, you can choose either a country or a specific server location within that country. You can also order the list by speed, which is handy. I prefer apps that provide a little more information about specific servers, such as what kind of load a server is currently experiencing.

The company does allow P2P and BitTorrent on its servers, but only the servers in Germany, Lithuania, Luxembourg, and the Netherlands. If you plan on doing a lot of that thing, consider marking these as favorites to keep them close at hand in the app.

The HideIPVPN app is a bit sparse, but does have one trick up its sleeve with App Killer. This automatically closes the applications you specify, should the VPN connection be disrupted. That way, you can be assured that no information will accidentally travel in the clear. Many other VPNs offer this feature, usually calling it a Kill Switch.

One concern with VPNs is ensuring that information about your ISP or DNS requests isn't leaked. I test this using the aptly named DNS Leak Test tool. I found that while my ISP information was obscured, the DNS results were troubling. Without a VPN, I see five to six Verizon DNS servers listed, and usually only one DNS server when a VPN is running. In the case of HideIPVPN, I saw five to six Google DNS servers in the US and Belgium. I've reached out to HideIPVPN to clarify if this is expected behavior.

HideIPVPN and Netflix

VPNs are an important security tool, but some companies would prefer you didn't use them. Sometimes this is because of a genuine need to try and verify your location for security purposes—such as your bank making sure you are who you say you are. Other times, it's to enforce company policies. In the case of Netflix, the latter is true. Netflix distribution deals are specific to different regions, meaning that what is licensed in the UK isn't necessarily the same as what's available in the US. When you use a VPN, you can sidestep those restrictions, and Netflix isn't a fan.

I had no trouble accessing Netflix via a US-based VPN server with HideIPVPN when I last checked. Given the cat-and-mouse relationship between Netflix and VPN companies, however, you may have different results.

Beyond VPN

In order to stand out from the ever-increasing horde of competitors, VPN providers sometimes include additional tools that go beyond VPN protection. NordVPN, for example, lets you connect to the Tor anonymization network via its servers. TorGuard offers ad-blocking and malware blocking DNS that uses blacklists to keep annoying advertisements and dangerous URLs out of your path. CyberGhost offers static, dedicated IP addresses for people that want to have a particular outward-facing IP address.

There are many other features from different companies, but HideIPVPN isn't one of them. The company offers a VPN service, with associated features, and that's all.

Speed and Performance

No matter which VPN service you use, your Internet performance will take a hit. There's no way around it. To measure what kind of impact each service has, we perform a series of tests using Ookla's Speedtest.net, which is owned by our publisher, Ziff Davis. We then compare those results to a baseline, to find a percent change. You can read more about our speed testing methodology as well as its limitations in the aptly named feature How We Test VPNs.

In my testing, I found that HideIPVPN increased latency scores by 300 percent, and reduced upload speed test results by 53 percent and download speed test results by 52.8 percent. When I first tested HideIPVPN, these were far and above the best results I had recorded. Encrypt.me recently surpassed HideIPVPN, which narrowly beat HideIPVPN in upload speed tests and handily defeated it in latency tests. It was a close call, but Encrypt.me narrowly beat out HideIPVPN for the title of fastest VPN.

You can see how HideIPVPN compares in the chart below with the top 10 performers among the over 30 services we tested.

While speed might seem like it's important, I argue that server distribution, features, and the price of a VPN are far more important. Keep in mind that there are so many factors that can affect VPN performance, so while my results are useful for comparison, they will certainly differ from your experience.

HideIPVPN on Other Platforms

In addition to the Windows client I tested, HideIPVPN offers software for Android, iOS, and macOS. We haven't reviewed those other offerings as of yet. Other VPN companies offer proxy plug-ins for browsers, letting you change the apparent location of your online activities, but without the added protection of VPN encryption. TunnelBear does this, but goes even further with a standalone ad-blocker and password manager.

Hide and Seek

It had been some time since we last reviewed HideIPVPN and, for better or worse, things are mostly the same. The service has always been speedy, and remains very close to the top in our exhaustive speed testing. It's easy to use and approachable enough for a total novice to get online immediately. That said, we are unimpressed by the company's extremely limited server offerings. HideIPVPN has always done well with speed, but now it needs to expand its server base, clean up its pricing, and get competitive.

We continue to recommend our Editors' Choice winners NordVPN, Private Internet Access, ProtonVPN, and TunnelBear, all of which excel in different areas. NordVPN offers a large service across the globe, Private Internet Access brings an affordable and robust offering, ProtonVPN provides a flexible and technically savvy service, while TunnelBear is friendly and approachable.

Pros

  • Excellent speed test scores.

  • Simple interface.

  • Allows P2P, BitTorrent activity on specific servers.

  • Supports legacy and niche protocols.

View More

Cons

  • Tiny number of servers in just 11 countries.

  • Offers fewer licenses than the competition.

  • Confusing pricing structure.

The Bottom Line

HideIPVPN is among the fastest VPNs, but it has a tiny number of servers and offers fewer licenses than the competition.

HideIPVPn was established in 2008 with its main offices located in Romania. The company currently provides VPN and Smart DNS to clients worldwide. The company’s VPN services are geared towards personal and small business.

Features and Services

HideIPVPN offers unlimited traffic and encrypted VPN technology. It provides unlimited new IP address with DNS leak protection. Multiple devices can use this VPN service simultaneously. HidelPVPN utilizes SoftEther’s SSL-VPN protocol for security. This type of security protocol can be used even with a VPN service because it does not interfere with your computer’s firewall, proxy servers and NATs.

The company accepts multiple payment options. Users can pay via credit card of Visa, Master Card, Discover or American Express. HideIPVPN’s help and support service includes 24-hour telephone support, email, live chat and online resources. The company can also be reached through their social media pages.

Product Features

Number of Countries Served

5

Number of Servers

NOT STATED

Number of IPS

NOT STATED

Number of Devices

5

Bandwidth

UNLIMITED

Security and Protocols

SSL

NOT STATED

Kill Switch

NOT STATED

PPTP

L2TP

Payment

 

PayPal

MasterCard

Discover

American Express

Visa

Help and Support

Email Support

24 Hour Telephone Support

Live Chat

Social Media

FAQs

Email Support

Plans and Pricing

The company offers multiple payment options. Users can pay via credit card by Visa, Master Card, Discover or American Express.

Free Trial

Money Back Guarantee

1 Month Plan

$5.99

3 Months Plan

$15.99

6 Months Plan

1 Year Plan

$49.99

VPN services at HideIPVPN

HideIPVPN offers some of the most competitive prices for its VPN service. This comes standard with unlimited traffic, encrypted VPN technology, unlimited new IP address with DNS leak protection that can be used by multiple devices at the same time. 

Our Verdict

HideIPVPN looks great on the surface, but encryption and technical issues under the hood leave us unsure about its abilities. We would still use it as a website unblocker, but probably not for anything serious.

For

  • Easy to use
  • Smart DNS service included
  • 24-hour trial, no bandwidth or server restrictions
  • Unblocked iPlayer, Netflix

Against

  • Small network
  • Vague privacy policy
  • Windows client quirks
  • Poor OpenVPN setup

HideIPVPN is a combination Smart DNS and VPN service which claims to offer 'blazing fast speed' and the 'highest level security' for a fair price.

The VPN gives you access to a modest 29 locations across 11 countries (North America, Europe, Australia, Singapore), has clients for desktop and mobiles, and supports a wide range of protocols, including OpenVPN, L2TP, PPTP, IKEv2, SSTP and SoftEther.

A bonus Smart DNS system provides alternative DNS servers which the company says unblocks over 200 websites or services. 

rices are better than most at $6.99 billed monthly, dropping to $5.99 billed quarterly, or $4.99 on the annual plan.

A 24-hour trial enables checking out the VPN before you buy, and there's a full 7-day trial for the Smart DNS service.

Privacy

Much like many other providers, HideIPVPN boasts about its 'No Log Policy' on the front page of its website, but provides no real details to back this up.

As we write, for instance, this is how the support site answers the question: What information do you store?

"We do store your name and your billing details. We do NOT keep any server logs."

Switching to the official privacy policy doesn't help very much. HideIPVPN says it may collect personal information, for instance, but doesn't say exactly what. Well, thanks.

We did find a line saying HideIPVPN collected 'information required to log into our VPN and Smart DNS services through our software or manual created connections', but that's extremely vague. It could mean the system records your username, but deletes it at the end of the session. Or it could mean there's a complete log of every session, with start and end times, incoming and outgoing IP addresses, bandwidth use and more. There's no way to tell.

VPNs have got away with this lack of detail for years, but that may be coming to an end. 

HideIPVPN's Windows client sports a clear and straightforward look

Apps

HideIPVPN's free trial doesn't ask for credit card details or any other payment information. Just give the company your name and email address and login details arrive within seconds.

Download links point you to the Windows, iOS, Android or Mac clients, or you can explore various tutorials to help set up the service manually.

The Windows client installed without any hassles. Its interface is clear and straightforward, the server list enables selecting locations within each country, and a simple Favorites system allows you to group commonly used servers together.

A handful of settings include a wide choice of protocols (SSTP, IKEv2, OpenVPN, L2TP, PPTP), DNS leak protection and several startup options. 

There's a kill switch, but it's application-based, meaning you must set up apps to be closed when the connection drops. That's more awkward to set up than the usual system-wide kill switch, and increases the risk of some IP leakage before the specified apps shut down.

The client was easy to use and generally worked well, but with a few quirks. It can automatically choose a location, for instance, but this could be further away than you think. We were testing from the UK, but although HideIPVPN has seven UK locations, the client allocated us a server in Luxembourg.

HideIPVPN was able to unblock both US Netflix and BBC iPlayer in our tests 

Performance

Whether you use a kill switch or not, it's important a VPN app can handle the unexpected loss of your connection. HideIPVPN's client did better than some, noticing when we forcibly closed PPTP and OpenVPN connections and automatically reconnecting. But it didn't raise any alerts to warn the user they were now unprotected, leaving at least a brief window when their real IP could be exposed.

The service scored well for website unblocking, giving us instant access to BBC iPlayer, US YouTube and US Netflix content.

HideIPVPN supports OpenVPN connections, but our checks revealed some issues. The OpenVPN executable (the file managing the process) was an ancient version 2.3.9, released December 2015. And although the website says HideIPVPN uses AES 256-bit encryption, the OpenVPN configuration on our system was set to use AES-128 with outdated SHA-1 authentication. 

There was better news with our privacy checks, as we couldn't spot any DNS or WebRTC leaks, no matter how many test sites we tried.

We use OpenSpeedTest to test the performance of every VPN we review

Our performance tests were a little more mixed. UK speeds were 45-50Mbps, 30% below the best of the rest, but US performance was better at 50-60Mbps, and Australia was average but usable at a typical 20Mbps.

Final verdict

HideIPVPN is a likeable service, great at website unblocking and fairly priced. The vague privacy policy and ancient OpenVPN setup leave us wondering what's happening underneath, though. Try it to unblock Netflix and others, but be careful if you're doing anything privacy-critical.

Features

The features of the company's package are:

  • 30-day money-back guarantee
  • 24-hour VPN free trial
  • Seven-day smart DNS free trial
  • Three simultaneous connections
  • Self-installing app
  • Easy-to-use interface
  • Unlimited data throughput
  • Multi-package discounts
  • Kill switch
  • On-demand server speed tests
  • P2P allowed on some servers
  • HTTPS proxy
  • Accepts PayPal and Bitcoin as well as credit cards
  • OpenVPN, IKEv2, L2TP, SSTP, SoftEther, and PPTP
  • Apps for Windows, Mac OS X, macOS, iOS, and Android

The company operates 28 servers in eight countries. There are six servers in the USA, two in Canada, six in the UK, three in Germany, four in the Netherlands, three in Poland, and one each in Singapore and France.

The concurrent connection allowance has some restrictions. You can't connect to the same server twice at the same time. However, as most country locations offered by the service have multiple servers, you would just need to connect to a different server in the same country each time in order to qualify for the maximum of three simultaneous connections.

The smart DNS service allows "unlimited" simultaneous connections. However, all of those connections need to come from the same IP address, which means from behind the same router.

Speed and Performance

I conducted speed tests of the HideIPVPN app with the protocol of the system set to OpenVPN using UDP. I used IPLocation.net to detect the physical location of the servers accessed for the test. The US1 was found to be in Manassas, Virginia. The second North American test was run through the Canada1 server of HideIPVPN, which IPLocation reported as being in Montreal. All North American tests were measured on a connection to a test server in Miami.

For a test of transatlantic performance, I connected to a test server in London. These tests ran through the UK1` server of HideIPVPN, which IPLocation told me was in Gosport, Hampshire.

In each case, five test runs were performed with testmy.net from the Dominican Republic with unprotected connection running to each test server used for a baseline comparison. Graphs show highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.

These speeds will probably seem slow to you. This is because the regular internet service in the Dominican Republic is much slower than available internet in Europe or North America. However, if you're on vacation or are retiring to a warmer country, these are the local conditions that you are likely to face when connecting to internet TV services from home.

HideIPVPN didn't cause speeds to slow too much. This was a respectable performance.

While connected to the UK1 server, I accessed the test site ipleak.net reported my location as in the UK and spotted calls to 60 different DNS server addresses. Four of those DNS servers were in Georgia, USA, and the rest were all in Belgium.

Another test site, doileak.com placed me in the United Kingdom and also saw that my computer was accessing DNS servers in the United States and one other place. DoILeak reported those other DNS servers as being in the Netherlands.

My internet service provider does not use IPv6 addresses and so I was unable to test for IPv6 leaks.

Pricing and Plans

HideIPVPN has five different service plans. In each case, you can choose to take out a subscription to the service for one month, three months, or one year. The top package includes access to all of the servers run by the company.

If you know that you will never need to access all of those server locations and only want a VPN to get into one specific country, you can save money by picking a country-specific plan. The first of these gives you access to the HideIPVPN servers in the United States. The company has servers in Washington DC, Los Angeles, San Jose, Buffalo, Texas, and Chicago.

You could choose a plan to just get access to servers in the UK. There are seven in total -- four in London, and three in Maidenhead. The third country-specific plan gives access just to the three HideIPVPN servers in Poland, two of which are in Warsaw and one is in Katowice.

If you just want to use the VPN for protection when downloading with the BitTorrent system, you could just opt to get access to the German and Dutch servers of HideIPVPN. This includes a total of eight servers -- three in Germany and five in the Netherlands. You also get access to these servers with the Ninja package, so that is the only other plan with which P2P activity is allowed.

HideIPVPN also runs a smart DNS service. You can read about the smart DNS concept later on in this review. If you just want a way to get into TV services abroad, the smart DNS option could be your best solution.

There is no limit on the number of connections that you can make with the DNS service. With each VPN plan, you can connect three devices to the service simultaneously. However, you are not allowed to share an account.

A smart DNS is included with the Ninja package and each of the three country-specific VPN packages includes the use of a smart DNS just for that country.

HideIPVPN accepts payments by credit card, PayPal, and Bitcoin. The company offers a 30-day refund period. However, there are conditions to that courtesy. You are only allowed a refund on the first month that you have ever subscribed to HideIPVPN. So, if you have had a subscription before, you don't get a money-back guarantee with the next subscription. Similarly, if you are paying on a repeat billing agreement, it is only the first period of that agreement that you are eligible for a refund.

You can only get a refund if you use Windows, Mac OS, or Linux. There is no refund agreement for users of mobile operating systems. Although you can install a VPN and a smart DNS on routers and set-top boxes, there is no guarantee that the service will work on all types of these devices, so you can't get a refund for the reason that you installed the service on a router and it didn't work.

Given the limitations on the refund policy, it is better to take advantage of the free trial offered by HideIPVPN before taking out a subscription. The VPN free trial lasts for one day and gives you access to the Nina package. The smart DNS package can be tried out on a seven-day free trial.

Privacy and Security

HideIPVPN offers six different encryption protocols: OpenVPN, IKEv2, L2TP, SSTP, SoftEther, and PPTP. Of these, we at ProPrivacy.com recommend OpenVPN as your best option. This is probably the most comprehensive VPN system available because not only does it include good security procedures for data, but its methods of authenticating remote servers combat the danger of your connections possibly being intercepted by someone who poses as that server.

A useful security feature contained in the app is the "Application Killer." This is what other VPNs call a "kill switch." This utility doesn't actually terminate the apps running on your computer. However, it does block their access to the internet. This is an important privacy measure because it only stops those apps from connecting when the VPN is not engaged. Under these circumstances, any communication out of your computer would carry your real IP address and compromise you privacy protection.

Encryption

OpenVPN is a library of procedures rather than one rigid protocol. Implementations of the system can use one of a number of ciphers to protect data. The strongest cipher available to OpenVPN is AES, which is the encryption system that HelpIPVPN uses. The strength of encryption lies in the length of the key used for encoding data. The top VPNs use a 256-bit key. This is the key length used by HideIPVPN for its AES encryption.

The session establishment and AES key distribution procedures of OpenVPN use a second encryption cipher. HideIPVPN uses RSA encryption with a 2048-bit key. This creates strong security, but the company uses a much stronger method for session establishment for its SoftEther implementation, which is RSA with a 4096-bit key.

Payment

Many VPNs organize the collection of payments from customers through a separate company so that they do not need to retain any personal details on their users within their business. HideIPVPN doesn't so that. If you pay by credit card or even with PayPal, you have to give you real name when signing up. This is because those details are used as part of payment verification procedures. HideIPVPN will also get your home address. If you want to avoid revealing those details, you should use Bitcoin to pay for the service.

You also need to give an email address in order to create an account. That should be a real address, because the company will send you account confirmation emails. However, if you don't want to give your regular email address, set up a burner webmail account for communications with the company.

The company is based in Moldova, which is outside of restrictive regimes, such as the Five Eyes security alliance or the EU. Moldova has no data retention laws and HideIPVPN declares that it keeps no records of the activities of its customers on its VPN servers: "We do not store IP addresses, browsing history, traffic destination or DNS queries. HideIPVPN cannot be obligated to provide data that do not exist due to our log policy." That adds up to the perfect Privacy Policy.

Ease of Use

HideIPVPN's logo is the masked face of a cartoon Nina warrior. This Ninja theme runs through the whole site, forming the main theme for its illustrations. The site looks very good and is well planned. IT explains the concepts of VPNs well and even includes lots of technical details scattered through the text.

Overall, the HideIPVPN website is attractive and friendly, while still demonstrating competence. The company has managed to create an impression that gives you confidence in its abilities, while still being approachable and fun.

The main navigation medium of the site is a menu at the top of the screen. This stays fixed in the window as you scroll down the page. There are more navigation links at the bottom of the site's pages.

The company maintains a blog on the site. This gives some interesting reading about online privacy and also additions to the HideVPN service. The blog gets new posts about three times a month.

The company also runs a Facebook profile, which you can follow. This usually just directs the public's attention to the new blog posts available on the company's site. However, HidePVPN runs occasional promotions on its social media outlets and you can win a free service with some of those. These offers are also available on the company's Twitter feed. HideIPVPN also has a Google+ account.

Support

You can access a live chat window by clicking on the gray oblong at the bottom left of each page in the site. If there is someone from the help desk manning the live chat utility, you will see the message "Live Chat" in this field.

You will need to enter your name and email address in order to start a conversation. If there is no one available on the live chat, the access tab has the message "Contact Us." When you click on this field, you open a message window.

The live chat support desk operators aren't very knowledgeable. I asked a straightforward question about the encryption used in the VPN and the person who was supposed to be helping with my problem couldn't answer.

The Support menu item takes you through to the website's FAQ page. The answers on this page are very comprehensive and should give you all of the information you need to feel comfortable about signing up. The buttons at the top of the page take you through to tutorials and guide on how to install different elements of the service package - i.e., the VPN, the smart DNS and the proxy server.

There is a small contact form at the bottom of the FAQ page. However, questions entered in this section don't get logged as support tickets. I entered a question in this form and never received a reply.

You can get to a more detailed support ticket form through the Contact Us link in the footer of the site, or through the Client Area. You reach the Client Area from the Log In link in the top menu of the site. Support tickets raised through this avenue do get logged and you can see the progress of each in the Open Support Tickets section of the Dashboard.

Click on the name of you active service package to get the username and password for the VPN app. You can change both of these. This package details page is also where you get the VPN software. You can install the

The Process

As HideIPVPN places restrictions on its refund policy, it is better to test the system with the company's free trial offer before signing up for a subscription. Make sure you have a clear diary on the day that you sign up because you need to make sure that the service gives you all of the functionality that you are looking for.

Free Trial

You get to the Free Trial form from the Home page of the site. Look for the "Get My Free Trial Now" button. Enter your name and email address into the form and click on the big green button at the bottom.

Email address has to be real because the credentials are sent there. These are for the Client Area on the website where you download the app. The VPN username and password is different.

Signing Up

To pay for the service, go to the Pricing page, select a subscription period, and then click on the "Order Now" button beneath the description of your chosen plan. This takes you through to the Shopping Cart.

Enter you email address. If you already have an account after getting the free trial, click on the Login button and enter your username and password instead.

Click on a payment type, check the Terms of Service box and press the green button to proceed.The format of the payment screen varies according to the payment type that you chose.

You will receive confirmation of your account by email. If you already tried the free trial, the paid service will run on the same account. However, you will see that the expiry date of your access has been extended.

The software download and installation instructions are accessible from the Support page or through the package details in the Client Area.

The Windows VPN client

The installation wizard will install a shortcut on your Desktop. Click on the shortcut to open the app. The first time you access the system you will need to enter your VPN username and password. Check the "Remember password" box so that you don't have to keep typing these credentials in every time you open the app.

The app can use five different VPN methodologies and you can choose which one you prefer for the connection by pushing one of the VPN Protocol buttons at the top of the window.

The side menu gives you access to the Settings page. The facilities in this section of the app enable you to dictate whether the app runs whenever Windows starts and also whether it should connect to a default VPN server automatically.

The OpenVPN Protocols option at the bottom of the window lets you decide whether you want to run your connections to a VPN server using the Transmission Control Protocol or the User Datagram Protocol. UDP is more lightweight and is better for modern apps that require rapid data transfers, such as IP telephony, online gaming, and video streaming.

The kill switch of the HideIPVPN app is a little complicated. A lot of VPN companies that decide to include a kill switch in their apps just create the option to impose a system-wide block on internet access until the VPN is active. In the HideIPVPN implementation, you have to nominate each app that you want to control. This function is available from the "Application Killer" button in the app's left-hand menu.

Back on the main screen of the app, you need to select a server before you connect. Click on one of the flag-decorated buttons to select a country before accessing the drop-down list of available servers.

This list just shows the server names in alphabetical order. You can get this list reorganized so that the order is based on which server is quicker to reach from your location, which the fastest first in the list. You get this reordering by clicking on the "Sort by speed" button next to the server drop-down list.

Click on the Connect button to contact your chosen service. The connection process takes a while, but once the VPN link is active, the Connect button changes to show the label "Disconnect.

Other Platforms

HideIPVPN has custom apps for Windows, Mac OS X, macOS, Android, and iOS devices. You can also install third-party apps to use the VPN on Linux machines. The service can also be installed on routers and set-top boxes. However, the refund guarantee only applies to the Windows, Mac, and Linux implementations of the service.

Other Services

The smart DNS and proxy server access of HideIPVPN gives you other options for getting into sites overseas that restrict access to people in the same country.

A proxy service routes your connections through a mediating server, presenting your request for Web pages from its address rather than from yours. As sites with regional restrictions check on the source address of a request, a proxy service should enable you to bypass restrictions.

A smart DNS service routes your traffic optionally. Web addresses don't really exist on the internet, so before your browser can go and fetch a page form a web server it needs to know the internet address of that host. The internet address is commonly known as the IP address and a domain name server stores the IP addresses for all the website names (domains) in the world.

A smart DNS replaces the IPs of regionally restricted web services with the address of its proxy server. So when you use a smart DNS service, access to the BBC iPlayer will be diverted through the proxy, while access to other websites, such as that of Yahoo.com will travel by the regular route.

You can sometimes face difficulties using proxies, because some proxy systems strip out potentially risky elements in a web page, which can include anything with a program behind it, such as buttons or video players.

A VPN is a type of proxy. However, it has extra security features because it completely encrypts all of the connection between your computer and the proxy server. If you live in China, or another country that blocks, or monitors internet traffic, you need a VPN, because you need to sneak past government controls. Even your internet service provider is unable to look at your internet traffic when you use a VPN. In some instances, when accessing video streaming services, this level of privacy is necessary because some ISPs practice throttling, which is the intentional slowing of certain types of internet traffic.

So, whether a VPN, a smart DNS, or a proxy is best entirely depends on your specific circumstances. The free trial offered by HideIPVPN gives you the chance to try out all three options.

Streaming 

I tested the abilities of HideIPVPN's smart DNS, proxy server, and VPN service to see whether each of them could get me into popular video streaming sites.

When accessing Netflix through the smart DNS service, I got the local library for my location, not for the country that I had nominated in the HideIPVPN app. However this service will enable you to unblock Youtube videos restricted in your region along with other sites that may be blocked in your country such as Facebook and Twitter.

Final Thoughts

HideIPVPN offers a competent VPN solution and also includes alternative methods to get into regionally-restricted sites. This is a great service for those who want to watch streaming services from abroad. Unfortunately, none of the methods available was able to get me into an overseas version of Netflix.

HideIPVPN has put a lot of thought into its service. The website is well designed and packed full of information. Including the smart DNS service in the custom app was a really good idea, and makes that feature really easy to use. The staff at HideIPVPN tells me that they will crack the Netflix problem, too. Let's hope they do.

We will keep an eye on this VPN because it seems to be evolving its services rapidly. In the meantime, be aware that there are lots of caveats to its refund policy. As such, make sure to take out the free trial and check that it gets you into all the sites you want to access before you commit money to a subscription.

ideIPVPN is a VPN service that provides access to safe networking with multiple privacy protocols from a limited but good selection of countries. They are a U.S.-based company, founded in the fall of 2009. Among their services, you can find a built-in kill switch, and a separate smart DNS service that focuses on providing access to restricted content across the United Kingdom and the United States of America. The company provides a diverse range of plans, one more interesting and competitively priced than the other. Since the company’s pricing structure strictly divides regular VPN and smart DNS, our best bet is that this commotion is aimed at purchasing both, though there are some packages that come with free smart DNS anyway. We also have to highlight that P2P traffic is supported, but only on the servers of mainland Europe: The Netherlands and Germany. The rest impose restrictions in this matter. And finally, a rare addition among their services is the SoftEther security protocol that even has its own client software available.

Features

We conducted tests on the Windows client. Connections established very quickly and we had no trouble with stability either – in fact, we did not experience any speed lags, even. On the main screen, you are given a separate button to save your logs (these are important in case you run into problems), and the rest is self-explanatory. Do note however, that before you log in, you can even get to choose between doing VPN or smart DNS; this is a strong division that is apparent throughout the entirety of HideIPVPN’s catalogue.

Application Killer

On the settings screen, you are provided with substantial functions, like starting and minimizing the client as it starts with your computer, and even more useful auto-connect and auto-reconnect options. Furthermore, though it is not marked, there is a built-in kill switch function implemented into the client, to satisfy additional safety concerns. The Application Killer is a tool designed in a way that it blocks every single .exe file added onto its respective list. These applications will be unable to run if anything happens to your VPN connection but can be restarted automatically by the client itself. This is a rarer addition to any list of functions and we are glad to see it. You will also get notified if there are any updates available for your client software.

Overall, we found the Windows client to be suitable for its job. Its clean design that even has a stealthy edge and a sense of humor to it (think the Darth Vader icon) is an indication of a well thought out business. Visuality is an overwhelming impulse, more than ever. The subtleness of HideIPVPN’s solutions was met with a warm welcome on our side.

Smart DNS

The company’s smart DNS service deserves some praise. Not only is it tuned to providing U.S. and UK restricted streaming content, but you can gain access via devices that are not supported in the regular VPN packages. This includes D-link and TP-link routers, Xbox and PlayStation, and Roku, among others.

VPN Network

A total of around 30 servers are available for HideIPVPN, with most of the IPs available in the U.S., and ample VPN server capacity in the Netherlands, Poland, France, Germany, Canada and the UK. Yes, this means that there are only 7 countries available, but they serve their purpose well. It is however a clear sign that HideIPVPN mainly goes after European and U.S. users, while users in the Asian and African continent have to connect to far more distant locations. You can connect a maximum of 3 devices simultaneously on each and every plan available, which is good considering many VPN companies like to limit the number of devices for lower end plans.
Even though it is mostly a privacy strength, we must highlight here too that HideIPVPN offers SoftEther as a security protocol. The reason for this extra mentioning is that unlike other providers, HideIPVPN supports this solution very extensively; so much so that it received its own client. It does require manual setup, however, but this should not turn you away from trying this newer protocol.

In terms of speed, HideIPVPN fares well. We cannot say that we were met with extraordinary results, but for a smaller scale VPN provider, this is content and we are looking forward to improvements.

Privacy Protection

HideIPVPN is managed by the U.S.-based company Server Management LLC. This is worth pointing out, as there are specific data retention laws in the U.S. that limit some of their activities. For example, their U.S. and UK servers do not support P2P and BitTorrent (but they come with free smart DNS). Their log policy however is more friendly, as only your connection timestamps and bandwidth used are stored, next to information to identify you by. A bit worse news is that HideIPVPN may contact you with surveys and product offers.
HideIPVPN allows connection via PPTP, SSTP, PPTP, OpenVPN and SoftEther’s SSL-VPN protocol. Encryption over L2TP, SSTP and SoftEther SSL-VPN servers is 256-bit AES. OpenVPN uses 128-bit AES. This is a disadvantage regarding safety, but a bit bigger advantage regarding speed. PPTP uses 128-bit MPPE, but as always, we would like to point out that PPTP is not recommended as it is unsafe compared to your other options.

OS, Device Support

We were most impressed with the selection of OS and device support available. Even though HideIPVPN’s own client software is available for Windows and Mac lovers only (and no, we are not referring to a certain type of hamburger here), lots of devices are compatible via manual setup. Versions of supported operating systems include Mac OS X, Windows 10, 8, 7, Vista and XP (as mentioned above, there are other options available other than the client), Ubuntu Linux and Chromebook. They are available via different security protocols, with Windows supporting all five or just four (no SSTP on XP), Mac OS with three (PPTP, L2TP, OpenVPN), Linux on two (PPTP and OpenVPN) and Chromebook on one – L2TP.

Mobile devices supported include the iPad, the iPhone and iPod on L2TP and PPTP, Android smartphones and tablets on the same setups, and Windows Phone 8.1 on L2TP. DD-WRT routers are also welcome.

What makes the device selection impressive is the smart DNS service’s options. Apart from all the already listed devices, you can engage in smart DNS activity on D-link routers, TP.link routers, on Xbox, Xbox One, PlayStation 3 and 4, Roku, NowTV, NexusPlayer, Amazon Fire TV and Samsung SmartTV. Proxies are similarly well-supported: Windows 10, 8, Firefox, Chrome, Opera, Internet Explorer, Safari (for Windows, too), the iPhone and iPod touch and Skype are all available in this matter.

Pricing

HideIPVPN divides their VPN and smart DNS offers into separate setouts. The main reason for this is the company’s pricing model: since there are 7 locations only, they are available individually, and also based on whether they provide P2P support or not. Because of these reasons, the US and UK VPN packages, and also the Poland VPN and P2P/BitTorrent VPN (which essentially covers The Netherlands and Germany) plans start at a monthly price of $5.99 and going down as low as $4.19 if you choose the annual plan. What is interesting about these numbers is that while the US VPN and UK VPN packages provide free SmartDNS access, the P2P/BitTorrent VPN plan does not. All of them come with free Proxy support, however. There is also a plan that offers the full experience, the VPN & SmartDNS plan. It starts at a monthly $9.99 and descends into a $6.99 per month price if you are interested in a year’s worth of full HideIPVPN.

HideIPVPN not only hides your IP address, but also its own free trial offering. Camouflaged on its website you can grab hold of a free 24-hour trial without having to fill out any credit card or personal details. While it’s limited in time, it’s not limited in terms of available features and options; you get everything offered in the VPN & Smart DNS package. Next to this, HideIPVPN offers a 30-day money back guarantee. This tastes good, but there is a sour pill hidden inside that muffin: refund is only a viable option if you can’t connect to their VPN servers using all VPN connections included into your package, making it unsuitable for test driving the service. Smart DNS is in one part available for a 7-day free trial. On the paid side of things, one month costs $4.95, but 12 months fare at $3.24/mo, which is an overall of $38.95.

HideIPVPN offers a substantial 50% discount for every second purchase. Judging from the pricing model the company employs, this incentivizes purchasing several smaller packages. P2P and BitTorrent is only supported in The Netherlands’ and Germany’s servers and they are available as a separate buy, for example. Still, the overall price of getting one package with smart DNS and another one without it for 50% off (or vice versa, since they cost the same) means that the VPN & SmartDNS offer remains their most advantageous one.

Payment options include MasterCard, Visa, PayPal, Bitcoins, AliPay, WebMoney, YandexMoney, Boleto Bancario and Qiwi.

Customer Service

HideIPVPN provides decent service through their website’s live chat support, which is open 24/7. Responses were very fast; even though we were interested in very specific pricing info, or just general knowledge, help came within a minute and the quality of this assistance was also sufficient. Support agents were moreover friendly and if needed, TeamViewer-based remote desktop help can be initiated. Apart from these two, you can also send an e-mail to the company either from an outside address or the client area of your HideIPVPN account. Submitting a ticket however can only be done via the client area.

In terms of social media presence, HideIPVPN has active Facebook, Twitter, Google+ and YouTube accounts, although the latter mainly servers the purpose of providing tutorial videos. These are of course accessible via the support section of the official website, too, along with an FAQ list.

Bottom Line

We would like to compare HideIPVPN to a well-ornamented cake. It looks good, but the flavors just could not blend together that well yet. Do not misunderstand us: this is a good VPN service. Our impression merely was that there is a bit of extra sugar or flour missing from the mix, basic components – and not whipped cream or a hint of cinnamon. The country list could be a bit more extensive with some more Asian and African ingredients, while the pricing of all of this could use some more work. Otherwise, HideIPVPN is a strong contender in the upper midfield of VPN.

Positives

  • Customer service
  • Smart DNS
  • Good device support
  • SoftEther

Negatives

  • Few locations
  • A bit odd pricing

HideIPVPN offers a wide range of VPN protocols as well as unlimited speed and strong connections. Due to the security as well as the reliability, many are using this for peer-to-peer file sharing as well as for torrents. It also has the ability to unblock several streaming services, including Netflix. It’s an easy-to-use service and users are allowed to have as many devices as they need connected at once. The service does not watch any online activity of their users either, which is always important when looking for a VPN service.

However, as you’ll see reading this review, HideIPVPN can’t compete with leading providers like NordVPN. With over 5,600 secure, high-speed servers and outstanding privacy, NordVPN offers the most complete VPN package available.

HideIPVPN is a VPN provider that offers users servers in the United States, United Kingdom, the Netherlands, Germany, Canada and Poland. HideIPVPN uses 5 VPN protocols: SSTP, OpenVPN, SoftEther, PPTP and L2TP/IPSec, with 128-bit AES and 256-bit AES encryptions. The service also offers DNS leak protection. The service allows unlimited traffic at unlimited speed. It provides speedy and reliable connections, with a 99.9% uptime guarantee. This makes it especially suitable for torrent and peer-to-peer file sharing, which is allowed on their German and Polish servers. HideIPVPN can be used in up to 3 devices on the same account at the same time. HideIPVPN also includes a web proxy service.

HideIPVPN also offers a Smart DNS service, which allows users to unblock popular geolocated websites such as Netflix, Hulu, BBC iPlayer and more. This service makes streaming easy, and can be used on an unlimited number of devices at the same time.

HideIPVPN works on several versions of Windows (including Windows 10), Mac X OS, iOS, Android, Linux, and more. It can be used on desktop and laptop computers, as well as most tablets, smartphones and even DD-WRT routers. It can also be used on Xbox, PlayStation 3, PlayStation 4, smart TVs, and more.

HideIPVPN does not log their users’ online activity. The service is very easy to install, configure and use. The website includes setup tutorials for all aspects of the service in a great number of different devices, as well as detailed FAQs. HideIPVPN provides 24/7 technical support, through a ticket system or webchat. It does not require any contracts and there is a 30-day money back guarantee. The provider offers several very affordable monthly, quarterly and annual plans. Users can also take advantage of a 24-hour trial account, which does not require credit card information to sign up to.

Features Details
Number of countries with servers 7
Number of servers 29
Number of IP addresses 500
Does VPN keep logs? Partially
Does VPN include a kill switch? Yes
Number of devices per license 3

1. Download the program from here
2. Open the downloaded file, in the pop-up tick “I understand the risk and want to run this app”, click “Run anyway”
3. Continue through the Set-up Wizard (you must accept the Licence Agreement)
4. If you want the program to start whenever you turn on your computer, tick AutoStart HideIPVPN GUI, and click “Next”
5. Click “Install”, “Next”, then “Finish”
6. When the program is opened, enter your VPN username and password, click “sign In”
7. You can now select the protocol, country and server you wish to use, simply click the options you desire and then click “Connect”
8. You can choose additional features in the Settings tab to enable features such as “Run at startup”

HideIPVPN offers access to a 24 hour free trial to test its service. Monthly, quarterly and yearly subscriptions are available to its service to enable you long-term access to all of its features, there is also a 30 day money back guarantee.

Reliability & Support

8.6

HideIPVPN offers several options to contact them. They offer live chat (very quick to respond at any time of day, generally under 30 seconds), a ticketing system (responds in less than an hour) and remote assistance. The staff are all very knowledgeable and friendly. There is also a comprehensive FAQ section, as well as very detailed set-up guides. Speeds are good, though they do vary between servers, and connections are stable.

A good quality VPN with DNS option. However, somewhat limited in number of countries to connect through

HideIPVPN has servers in the United States, United Kingdom, the Netherlands, Germany, Canada and Poland, perfect for watching most of your favourite streaming services abroad, unless you’re looking for specific services, in France for example. With a choice of encryption options you can also customise the experience based on your need for privacy and speed, as well as the option of connecting through a simple unencrypted proxy service to access local websites. You’re also able to connect 3 devices simultaneously, using different protocols, allowing you to multitask with your devices as you would normally, but with all the added security that a VPN service offers.

 

Jurisdiction – Where is HideIPVPN situated?

HideIPVPN is based in Chisinau, the capital of Moldova. It is an Eastern European country but was previously part of a Soviet Union.

It does not fall under 5 eyes, 9 eyes, or 14 eyes country but it does have strict data retention laws. This could be a great threat to your online privacy.

To select a VPN, you need to vary of its jurisdiction. That’s one of the important parts in making a decision when buying a VPN.

Security – Is HideIPVPN secure?

HideIPVPN does not keep users’ activity logs at all. It does not mince words when you talk about their logging policy. Instead, they state with utmost conviction:

So to make things simple, HideIPVPN does not store your session data. It does not record your activity while you surf the web with the VPN enabled.

When it comes to discussing its encryption levels, it uses AES-256 bit encryption. Considering the privacy and security needs of its users supports different protocols and encryption levels: PPTP, L2TP/IPsec, OpenVPN, and SSTP.

Servers – Is HideIPVPN P2P compatible?

At present, the Moldovan VPN service has existed in only 11 countries through 29 servers. The prevailing server network is not massive but the good thing is it allows torrenting on a limited scale.

Additionally, you cannot perform P2P tasks through the US, UK, Canada, Singaporean, Polish and french servers.

It doesn’t have servers in China, Russia, or in the Middle East to say the least. This means it does not have any obfuscation server.

Speed – Not on the higher side

HideIPVPN delivers below-average connection speeds generally. Upon connecting to its Luxembourg server, I received only 6.19 Mbps download speed in return on my 30 Mbps internet connection.

Streaming – Does HideIPVPN unblock US Netflix?

HideIPVPN offers an exclusive US Netflix streaming feature that allows you to watch your favorite TV shows and movies hassle-free.

You will have to connect to US2 and US4 VPN servers to achieve your streaming mission accordingly.

Compatibility – Apps and Supported Devices

The VPN is compatible with different devices such as Windows, Mac, Linux, PS3, Xbox360, Roku and AppleTV. Not only this, but it also supports different routers such as DD-WRT, D-Link, and TP-Link.

When it comes to the proxy, you can easily configure HideIPVPN’s proxy on Firefox, IE, Chrome, Opera, and Safari.

This VPN lets you connect up to 3 devices simultaneously. To make use of this feature, you can download its Android app from Google Play store and connect with the same account.

The app itself is extremely easy to use. It connects with a single tap and does not drain your battery.

Pricing – What is the cost of HideIPVPN?

HideIPVPN follows a relatively expensive pricing strategy overall. At present, you can select your desired package from the below-described plans:

  • Monthly ($6.99)
  • Quarterly ($5.99/month)
  • Annually ($4.99/month) (29% discount)
  • Buy one package and get one package at 50% discount 

Moreover, you can get HideIPVPN’s Smart DNS by paying $4.95 a month. Besides, you will need to pay $12.95 and $38.95 on a quarterly and yearly basis.

On payment front, it offers different payment methods to choose from.  You can choose payment methods such as PayPal, Google Wallet, Bitcoin, and PayPro along with all leading Debit/Credit Cards as well.

It also offers a generous 30 days money-back guarantee that helps you check its performance thoroughly. Apart from this, you can use a 24- hour free trial to experience the service hidden attributes.

You may also attain 7 days Smart DNS trial benefit absolutely free.

Trustworthiness – Trustpilot Ratings, Reddit & Customer Support

The provider needs to improve its presence on a famous customer review site Trustpilot. Otherwise, they would anticipate fierce competition from other VPNs in the near future.

Customer Support

The Moldovan VPN service delivers an impressive live chat feature that may solve your numerous instantly. Besides, you can utilize other ways to approach them and these are:

  • Log in
  • Blog
  • VPN
  • SmartDNS
  • Proxy
  • FAQs
  • Contact Us

Why I don’t Recommend HideIPVPN?

Obviously, there are many reasons to say the least.

It offers below par streaming speeds, limited torrenting and minimal server spread. These are some of the downsides that didn’t allow me to suggest the service to privacy seekers.

On the other hand, it has different salient attributes such as a free trial, Netflix unblocking, compatibility, tunneling protocols, and encryption too.

Furthermore, they have done proper homework in terms of support by offering a next-level dedicated customer support agent benefit. But, the service needs some major improvements in the above-mentioned areas.

Based on the above HideIPVPN review, I would assign the service 3.0 stars rating overall.

Is HideIPVPN Good for Torrenting?

We can’t say that HideIPVPN is completely a torrent-friendly VPN because torrenting is allowed only when Germany and the Netherlands are included in the user’s package. Other than that, servers like the US, UK, PL, FR, and CA don’t allow it. If any users try, they will be warned by the system, and if it’s repeated, their account will be suspended without any refund.

Is HideIPVPN Tested for Data or WebRTC Leaks?

Not every VPN provides equal quality. Some offer better, and some don’t. No doubt, reliable security like OpenVPN and AES-256 are given, but it doesn’t guarantee that it won’t leak your VPN connection. Users may think that a VPN connection provides them anonymity. But that’s not the case if there’s any connection leak. Due to that, your ISP (Internet Service Provider) will be able to know what activity you’re up to.

Luckily, HideIPVPN does not leak any information. In our review, we even made some tests regarding IP leak, WebRTC leak, DNS leak, and also tested for any Virus through Virus Total. And, it passed all the tests positively.

On How Many Devices Can I Use HideIPVPN?

Currently, HideIPVPN allows up to three simultaneous connections in one single account. It’s more like a drawback if any user wants to share the VPN connection with the others in the family as they may not be able to do so.

Does HideIPVPN Work in China?

Yes, HideIPVPN works in China. If you’re in China, you can make use of this VPN to view your favorite shows or access any restricted content, which is not allowed in China but accessible outside of it.

Does HideIPVPN Offer an AdBlocker?

No, Adblocker functionality is not offered by HideIPVPN.

Does HideIPVPN Come with a Built-in Anti Malware Tool?

No, it does not provide any functionality like Anti-Malware with its application.

Does HideIPVPN Offer a Free Trial Version?

Yes, HideIPVPN provides a 24 hours free trial VPN account. Apart from that, it also gives seven days free SmartDNS account on their premium servers. Moreover, they also provide HideIPVPN free offers, which may come handy for the people who think their service is costly.

Does HideIPVPN Keep Log Files?

On their website, HideIPVPN claims 100% online privacy, which means they provide anonymity for IP addresses while giving privacy for the user’s activity, location, and identity. But if we look through the Privacy Policy, it seems a bit different. For instance, it’s written that it may collect personally identifiable information of the user, by tracing how the user is interacting with the website, which doesn’t make it that susceptible yet. However, while doing our HideIPVPN review, we didn’t like a few things, such as:

“HideIPVPN may request proofs of your identity (card ID, driver license, etc.) if the order looks suspicious or if it is made from a high-risk country. The refuse to send the required documents will result in termination of your account, without any refund of amounts previously paid for this service.”

Digging in a bit deeper, mainly in Terms of Service page, we can say that it can disclose user information if it receives any subpoena with a gag order.

“HideIPVPN may disclose information, including but not limited to, information concerning a client, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. HideIPVPN assumes no obligation to inform the client that client information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, HideIPVPN may disclose client information where necessary to protect HideIPVPN and others from harm or where such disclosure is necessary to the proper operation of the system.”

Also, it’s based in the USA, which does come under the surveillance alliance. So, it has to comply with it without any choice.

How Is the User Interface of HideIPVPN?

At the time of selecting a VPN, it’s interface and easiness of use also play an essential role. Here, HideIPVPN, from the first look itself, is quite good and also well planned from most of the scenarios. It’s easy to use and lets the users connect to the VPN with one single tap and if it’s an application, it will not drain the battery fast as some do.

Likewise, if the users look through the website, they will agree that the website contains many technical details spread all over, and it’s very user-friendly and attractive.

How Do I Get a Refund From HideIPVPN?

HideIPVPN has a 30-day refund policy, which means you have 30 days from the date of purchase to cancel your subscription and get a refund. But it comes with a little twist, it allows only if you fail to connect to any of their VPN servers, or you can’t make use of the SmartDNS services provided by them. Also, it will not provide a refund if the issue is regarding speed.

Likewise, these conditions regarding refunds are available only for Linux, Mac, and Windows users. And, it’s not given for Android and iOS applications, as the purchases made via app store are subject to Google Play/iTunes refund policy.

Does HideIPVPN Work with Netflix?

Yes, it works with Netflix, and they even mention it on their website. If you go through the unblocked website list page of the site, you will find that it does not only give access to Netflix USA but also for other streaming services like Hulu.

Does HideIPVPN Provide a Kill Switch?

Yes, HideIPVPN provides a built-in Kill Switch for additional safety concerns. But again, it’s a bit complicated. A user has to nominate the applications they want to control using this feature. Likewise, this function is accessible through the “Application Killer” button located on the left-hand menu in the application.

Can I Install HideIPVPN on My Router?

Yes, HideIPVPN supports routers like TP-Link, D-Link, and DD-WRT. The TCP ports 1723 and 443 must be open, and also your router/firewall/ISP must allow pass-through for VPN/PPTP.

Does HideIPVPN Support Split Tunneling?

No, HideIPVPN does not provide this Split Tunneling feature.

Is HideIPVPN Deal Available?

Unfortunately, HideIPVPN does not provide any specific package deals, and moreover, it comes with a standard price.

How Strong Is the Encryption of HideIPVPN?

HideIPVPN is one of the VPN providers that offer users five different VPN protocols, OpenVPN, SoftEther, SSTP, PPTP, and L2TP/IPSec, along with 128-bit and 256-bit AES encryptions for all its connections. Likewise, encryption over SSTP, L2TP, and SoftEther SSL-VPN servers is 256-bit AES. OpenVPN makes use of 128-bit AES, and PPTP uses 128-bit MPPE. Additionally, HideIPVPN also makes use of RSA encryption, a public usage cipher, and even the new one 4096-bit key to provide secure encryption.

Features and services

HideIPVPN is still a fairly basic service. You won’t find much in the way of extra features. It has DNS leak protection, which is turned off by default, and there’s also an “Application Killer” that tells the VPN to stop specific desktop programs if your VPN connection drops. Other VPN services kill the PC’s entire internet connection when the VPN drops, but killing specific programs may be more useful to some.

HideIPVPN with an active connection.

The new VPN desktop program is  reminiscent of ExpressVPN. To get online just click the big Connect button in the center of the interface. If you want to specify the country you’d like to connect to, click the Choose Location button to get a list of all country locations sorted by speed. There’s also a Favorites section if you’d like to save specific locations.

If speed is your focus, then instead of specifying the location you can use HideIPVPN’s Smart Location feature, which connects to the fastest server for you at the time.

By default, HideIPVPN starts with an SSTP connection, which is fine, but most users should opt for OpenVPN instead. You can change the default protocol by going to Settings > Connection Settings > VPN Protocol.

Compared to other services, HideIPVPN doesn’t offer a lot of choice for connections but it’s still serviceable and is improved over its previous listing. There are now 29 servers in 11 countries. That’s not a lot, but if you need a VPN in the United States or Europe it’ll get the job done. HideIPVPN has only one server in Asia, which is in Singapore.

HideIPVPN’s country list.

As for pricing, HideIPVPN uses a very unusual pricing scheme compared to its competitors. For a $70 annual fee you can get the usual VPN service with access to all of HideIPVPN’s servers. Otherwise, you can pay $40 per year to get access to one specific country such as the U.S., Germany, or Poland. There’s also a BitTorrent-only service where you can use eight different VPN servers for file-sharing. There’s also a Smart DNS-only service for $38.95. 

HideIPVPN allows you to use its service on up to three devices simultaneously on the same account, which is lower than the norm of five. There are apps for Windows, Mac, Android, and iOS.

Performance

This is where HideIPVPN fell apart last time but is much better now. Overall, HideIPVPN speeds were just 31 percent of the base speed, on average. That’s not outstanding, but much better than the basement dwelling 16 percent we saw last time. 

For most people, these speeds should be good enough, with strikingly good speeds in Germany and the UK.

Privacy, anonymity, and trust

HideIPVPN has a no-logs policy like many of its competitors, but doesn’t spell out this information in its privacy policy, which focuses mainly on its website. The company’s terms of service, however, says it does not store “store IP addresses, browsing history, traffic destination, or DNS queries.” It’s not clear if the company stores other information such as the amount of bandwidth used.

Where’s HideIPVPN?

The company now lists the team behind HideIPVPN on its site, which is another marked improvement over last time. HideIPVPN’s CEO is Moldova-based Adrian Crismaru. Technically, however, the company is based in the United States. 

HideIPVPN does not advertise its business location on its website, but when I asked a company representative for this information, I was given a company address of registration: 1201 N Orange St. Suite 700 Wilmington, Delaware. 

As for its policies, the company does have statements in its terms of service that some users may not like. At the time of this review, the terms of service said, “HideIPVPN will not, in normal practice, monitor the communications of its clients to ensure that they comply with HideIPVPN policy or applicable law. When HideIPVPN becomes aware of harmful activities, however, it may take any action to stop the harmful activity.” Presumably, this language is to prevent spammers from abusing their system. 

As for payments, HideIPVPN takes credit cards, PayPal, and Bitcoin. That allows for varying degrees of anonymity and is pretty standard in the VPN world.

Once you’re done paying for your account, HideIPVPN emails you a set of login details for the VPN that includes a randomized username and password. 

You also create a different set of credentials to log in to the website using your email address and a password. It’s a little confusing to have two sets of login details, but a few other VPNs do this as well.

Conclusion

Overall, HideIPVPN has moved from “wouldn’t recommend” to “recommendable.” The price is about the same as most VPNs, though a shorter list of servers and country locations may turn off some users. It also doesn’t allow for five simultaneous connections, which is the norm. 

You can definitely find faster VPNs, but the price is fine and the desktop app is much improved. The privacy policy could be a little more detailed (and listed on the privacy policy page instead of the terms of service page), but it seems to make the right guarantees about not logging your data.

Editor’s note: Because online services are often iterative, gaining new features and performance improvements over time, this review is subject to change in order to accurately reflect the current state of the service. Any changes to text or our final review verdict will be noted at the top of this article.

Note: When you purchase something after clicking links in our articles, we may earn a small commission. Read our affiliate link policy for more details.

  • HideIPVPN is a very easy-to-use service and the speeds are fine, but it lacks a variety of server and country choices, and the amount of simultaneous connections is lower than most services.

    Pros

    • Easy-to-use interface
    • Very good speeds in Germany

    Cons

    • Only three simultaneous connections allowed
    • Location and server count is serviceable but lower than competitors

Ian is an independent writer based in Israel who has never met a tech subject he didn't like. He primarily covers Windows, PC and gaming hardware, video and music streaming services, social networks, and browsers. When he's not covering the news he's working on how-to tips for PC users, or tuning his eGPU setup.

HideIPVPN is a VPN service provider that is coupled with Smart DNS. This allows the application to provide a broad range of services to users but foremost are IP address hiding, ultimate online privacy, swift internet, and geo-unlocked content.

With HideIPVPN, users can experience unlimited traffic on 28 global servers that offer bandwidth of up to 1 gigabyte per second. The software enables this anytime so users can experience a more enjoyable internet with fast speeds.

Moreover, HideIPVPN ensures that users can count on support when they need it. That is why the support team is at hand via chat 24/7 to assist customers with technical issues.

All-Around Access

HideIPVPN skirts around geo-locking protocols to offer users an open internet. The application lets them access previously region-locked content and forbidden websites in some geographical areas like Facebook and Twitter.

Large Bandwidth

HideIPVPN provides subscribers with unlimited traffic on its 28 servers scattered all over the globe couple with a bandwidth that reaches 1 gigabyte. This enables users to enjoy the application’s service to conduct their online activities securely and swiftly.

Simultaneous VPN Use

HideIPVPN can be used simultaneously on three devices. This means that users can enjoy the application’s full features while they are on three devices at the same time.

Anonymous Online Activities

HideIPVPN maintains users’ anonymity while they are on the web. It does so by providing numerous IP addresses they can utilize to hide not just their identity but their locations as well. On top of that, the application does not keep any logs to ensure that users are completely anonymous, even on their own servers.

Robust Security

With HideIPVPN, users can count on the most stringent security protocols. The application is equipped with two types of high-level encryption so users can rest assured that they are well-protected while they are conducting their web activities.

Additionally, HideIPVPN protects users when they are connected to unsecured or public Wi-Fi connections. This adds another layer of security as hackers are more likely to access data using hotspots.

  • Unlimited Traffic
  • No Logs
  • Anonymous IP Addresses
  • Unblocked Content
  • Proxy Servers
  • Smart DNS
  • AES 256-Bit & RSA 4096-Bit Encryption
  • Multiple VPN Protocols

Knowing that companies have distinctive business requirements, it is only logical they avoid paying for a one-size-fits-all, “perfect” software. At any rate, it is hard to chance on such an app even among sought-after software solutions. The efficient step to undertake can be to tabulate the varied vital functions that require analysis including important features, costing, skill aptitude of staff, business size, etc. Thereafter, you must conduct your product research to a full extent. Have a look at some of these HideIPVPN review articles and scrutinize each of the software options in your shortlist more closely. Such all-encompassing product investigation guarantees you take out poorly fit apps and choose the system that offers all the features you require company requires in growing the business.

Position of HideIPVPN in our main categories:

TOP 100

HideIPVPN is one of the top 100 VPN Services products

If you are considering HideIPVPN it might also be a good idea to analyze other subcategories of VPN Services listed in our database of B2B software reviews.

Every organization has different wants and needs an application that can be customized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no system can provide perfect tools off-the-shelf. When you look for a software product, first be sure what you require it for. Read some HideIPVPN VPN Services reviews and ask yourself do you want basic features or do you require sophisticated functionality? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to aid your search. There are lots of aspects that you need to consider and these include your finances, particular business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the app that provides all that you require to enhance your firm efficiency and productivity.

HideIPVPN Pricing Plans:

BitTorrent VPN

$5.99/month

HideIPVPN offers several SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Ninja Power – $9.99/month, $22.99/quarterly, $69.99/yearly

  • Premium 28 VPN Servers
  • No Logs
  • Multiple VPN Protocols

US VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 6 VPN Servers
  • No Logs
  • Multiple VPN Protocols

UK VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 7 VPN Servers
  • No Logs
  • Multiple VPN Protocols

Poland VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 3 VPN Servers
  • No Logs
  • Multiple VPN Protocols

BitTorrent VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • P2P Download Only
  • Premium 8 VPN Servers
  • No Logs
  • Multiple VPN Protocols

Smart DNS – $4.95/month, $12.95/quarterly, $38.95/yearly

  • 196 Unblocked Sites
  • Unlimited Devices
  • Original ISP Speed

The Smart DNS subscription plan has a free 7-day trial available.

Positive Social Media Mentions 22

Negative Social Media Mentions 0

We realize that when you make a decision to buy VPN Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HideIPVPN reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HideIPVPN. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • email
  • phone
  • live support
  • training
  • tickets

HideIPVPN Pricing Plans:

BitTorrent VPN

$5.99/month

HideIPVPN offers several SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Ninja Power – $9.99/month, $22.99/quarterly, $69.99/yearly

  • Premium 28 VPN Servers
  • No Logs
  • Multiple VPN Protocols

US VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 6 VPN Servers
  • No Logs
  • Multiple VPN Protocols

UK VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 7 VPN Servers
  • No Logs
  • Multiple VPN Protocols

Poland VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • Premium 3 VPN Servers
  • No Logs
  • Multiple VPN Protocols

BitTorrent VPN – $5.99/month, $12.99/quarterly, $39.99/yearly

  • P2P Download Only
  • Premium 8 VPN Servers
  • No Logs
  • Multiple VPN Protocols

Smart DNS – $4.95/month, $12.95/quarterly, $38.95/yearly

  • 196 Unblocked Sites
  • Unlimited Devices
  • Original ISP Speed

The Smart DNS subscription plan has a free 7-day trial available.

No information available.

HideIPVPN average rating:

5/5 (3 user reviews)

The most favorable review

PROS: Not all VPNs provide a wide range of protocols so HideIPVPN is really a good find. It has five protocols! such as SSTP, SoftEther, PPTP, OpenVPN and L2TP/IPSec. This gives me flexibility to bypass different restriction types and makes my digital footprints less traceable. It also has server locations where they matter more, such as the U.S., U.K., Netherlands, Germany, Canada and Poland. I’m also happy with performance: 99.9% uptime, unlimited speed and bandwidth and reliable connections.

CONS: They partially keep logs of your activities.

The least favorable review

PROS: It uses 128-bit AES and 256-bit AES encryptions and provides five protocol options. Plus, you have 500 IP addresses to choose from and it features a kill switch and DNS option. All these point to a highly secure VPN at a low price. The protocol options also allow me to multi-task with different devices without compromising security.

CONS: The number of servers (29) falls behind other VPNs.

More reviews from 3 actual users:

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Latest

  • Latest
  • Most useful
  • Most positive
  • Most negative

PROS: Not all VPNs provide a wide range of protocols so HideIPVPN is really a good find. It has five protocols! such as SSTP, SoftEther, PPTP, OpenVPN and L2TP/IPSec. This gives me flexibility to bypass different restriction types and makes my digital footprints less traceable. It also has server locations where they matter more, such as the U.S., U.K., Netherlands, Germany, Canada and Poland. I’m also happy with performance: 99.9% uptime, unlimited speed and bandwidth and reliable connections.

CONS: They partially keep logs of your activities.

PROS: It uses 128-bit AES and 256-bit AES encryptions and provides five protocol options. Plus, you have 500 IP addresses to choose from and it features a kill switch and DNS option. All these point to a highly secure VPN at a low price. The protocol options also allow me to multi-task with different devices without compromising security.

CONS: The number of servers (29) falls behind other VPNs.

PROS: I've been a customer for many years and am always happy with the service... It works well and the customer support is very quick, good and friendly! Smart DNS is a bonus too and the help guides online are well written. Would certainly recommend to a friend!