In this section, I’m going to have to ask you to throw away any presuppositions. If you think things can’t be that bad, there’s a punchline coming to hit you in the jaw.
The speed tests performed by specialists in the field have shown that Touch VPN’s server speeds are as bad as they can be. Excruciatingly slow, that’s how I see them.
On the Netherlands server, the download speed was 25 Mbps, and the upload speed capped at 32.80 Mbps. The ping was 43.
As for the US server, the download speed went to a maximum of 24.27 Mbps, while the upload registered a speed of 6.68 Mbps.
You can compare these results with pretty much any other premium VPN and you’ll see the clear-cut differences that will make you believe Touch VPN is nothing but a joke, which it is.
If you’re looking for a service that will allow you to stream HD videos or even more naively, to stream Netflix, then you’ll have to look elsewhere because Touch VPN will only be able to open up Wikipedia in 10-15 seconds of loading.
It’s clearly not an online security provider aimed at those who are looking for swiftness or instant server responsiveness. These speeds are anything but decent if you think about it.
As for the server locations, if you like traveling and hope to ensure your digital protection in countries whose names you can’t even spell, then Touch VPN is not for you.
It only has 25 servers around the world, in about 30 countries. However, if you’re planning on going to Africa or New Zealand, then you can say goodbye to any online security.
Sure, it provides with you the bare minimum of locations in the most populated countries. This ensures the satisfaction of most users but it’s far from offering the flexibility and coverage that other premium VPNs do.
More importantly, it seems that they also use fake VPN servers. What does this mean? That, even if you’re connected to a certain server in a specific location, the computer client will show you the information for another location entirely.
Some users have come face to face with this issue with the US server. After noticing this problem, they’ve found it impossible to reconnect to it. The server might have had a blackout or it just wasn’t functional, to begin with, and the initial successful connection was just a cover-up.
It’s very hard to trust Touch VPN when these sort of things happen. If we go down the slippery slope, we could just as well assume that none of their servers are working, and that it’s just a one-eyed, full-stub guy working in a garage, trying to creep into your personal life.
Moreover, Touch VPN is under the jurisdiction of the Five Eyes. This means that the government of the country they’re in can compel them to hand over any information or data they’ve collected. This includes your personal information, of course.
As for accessing Netflix with any of the servers, I’m sorry to say but you can’t do that. Sure, you could go along with this, since there are many VPNs out there that won’t give you this option. But hold on, there’s more.
It turns out torrenting is also impossible. You heard that correctly. In this day and age, when countless torrenting sites are being closed for infringing on the copyright laws, and when it’s becoming harder and harder to download anything, a VPN is often the saving card.
But no, Touch VPN dexterously eludes this obligation as well. After all, you should just pay for the material, right? Still, the purpose of a VPN should be to manage your anonymity and offer you methods to evade the public eye.
You should feel safe and secure when moving through the digital plains of the web, no matter what you do. The Dark web, illegal pirating sites, abnormal porn or anything that gets you off, you should have the liberty of accessing it at your own leisure.
Well, you don’t have this option with Touch VPN.
In terms of security and encryption protocols, Touch VPN uses OpenVPN over UDP and TCP and HydraVPN protocols. These are among the very best on the market, and it looks good.
But, at the same time, all the servers have grave DNS leaks and possible viruses crawling around. The DNS is your Domain Name System, the basic protocols that will eventually translate into your IP address.
When you access a website, your browser sends a request to a specific DNS server that’s provided by your ISP. This includes the URL of that website, and the server redirects you to the right IP address.
Now, any URL you access can and will be monitored by your ISP so using a VPN to mask that traffic and sent the request to an anonymous DNS server would make that problem go away.
However, when your VPN leaks that DNS information, it’s not just your ISP that you have to worry about but various hackers and shady scammers that want to fuck around with your private information.
Through the various tests that , it seems that Touch VPN does have DNS leaks.
At the same time, you have no kill-switch in-built into the client. If you’re in a location where there are constant internet interruptions, then the likelihood that your IP and personal data will be revealed is 100%.
With no kill-switch to cut off the connection immediately, there’s really no different than not using the VPN in the first place. It’s like wearing a condom for your balls.
Also, as you might know, using the Tor browser alongside an online security provider adds yet another layer of security to your system, and everyone says this is a good idea.
Guess what, though? That’s right, Touch VPN doesn’t work with Tor because the browser just can’t access the VPN’s network. Their protocols can’t work in tandem. Tests were made, and the Touch VPN’s client showed a specific IP address, while the Tor browser displayed a totally different one.
Last but not least, Touch VPN will log your information. It’s widely known that free VPNs will record your personal information and data, collect it, and then sell it to third parties to make some quick bucks.
That’s one of their main sources of revenue, actually, besides intrusive and virus-riddled advertisements.
However, at the very least, they admit to doing this openly:
They’re logging your data, what websites you access, your IP address, time spent on the internet, location, your browser, etc.
Officially, they’re doing this to provide you with better services and for marketing purposes. However, these are just excuses, bad ones at that. There are plenty of VPNs out there, very high-quality ones as well, that maintain a true no-logs policy.
With these kinds of free VPNs, the product is you. That’s the price you pay, even if their services are totally free.
Ease of Use
Touch VPN is compatible with the following platforms:
- Google Chrome
No, you can’t use the VPN on gaming consoles, smart TVs or routers, of course.
As for the step-by-step installation guide and how easy it is to use, let’s see what it’s all about.
This is how the main interface looks like on the Android:
Overall, it’s a passable client:
- The installation process will only last for a few minutes (good news, the uninstallation process will only take a couple of seconds)
- The server connections are very fluid and smooth
- You can sign in by connecting with Google+, Facebook, your Email or Twitter
- They have various features like improving your battery life, improving your bandwidth or improving your Wi-Fi security
At the same time, the app has:
- A fuck-ton of ads that will drive you insane
- A very annoying habit of asking you to give them a good review
What’s more, these seemingly positive features are dumbed down quite a lot by the fact that they use fake servers, as I previously said. At a first glance, everything works perfectly but dig deeper and you’ll smell the rotten odor of the putrefied cadaver that is Touch VPN.
Being a free VPN, live 24/7 chat support is out of the question. Only the top tier professional VPNs have that feature implemented because they actually care about their customers.
The same can’t be said about Touch VPN tough. They only have an email-ticket system in place. You would expect them to reply to user requests in due time but that’s certainly not the case.
Some reviewers asked them something through the feedback option and, 24 hours later, they had still not received any responses. This means that, if you come across a problem when using their services, there’s nothing you can do besides jerking off because the staff is probably doing the same.
To tell you the truth, it’s already not something surprising that a free VPN has horse-crap customer support because that’s what they do bests, fuck around with their users, provide bad services, and waste your time.
You don’t have to pay anything for these shitty speeds, crappy security protocols, DNS leaks, and the high risk of your personal data being sold to the highest bidder.
You get all that for free!
You get what you pay for – that’s something that holds doubly true for Touch VPN.
If you want high-quality services with the guarantee that your anonymity will be ensured, look towards NordVPN, IPVanish, and CyberGhost.
These three giants of the online security market have made a name through trial and error, professional ethics, excellent customer support, and top-notch security features that make Nasa’s encryption appear as a crumbling shack.
As always, you choose how you want to protect your privacy on the internet but keep in mind that free VPNs are the worst options you can pick, Touch VPN included.
TouchVPN is not the most popular provider out there but it definitely has some client base thanks to the fact that it is a free service. Many people resorted to this vendor because it is owned by the same company that brought us Hotspot Shield. But is TouchVPN the same good? Or maybe it has traditional illnesses of free services? My goal was to learn whether TouchVPN is safe and below is the result of my research.
What Logs does TouchVPN Collect?
The main goal of a VPN is to protect the identity of its clients. In this regard, the less a service knows about its subscribers the better. If you see that your provider gathers any data about you or your activity it must become a dealbreaker.
As the majority of free VPNs, TouchVPN does keep logs. Some companies are limited to collecting connection logs only (they usually show the time of your connection, bandwidth used, IP of a server you use, etc.). These logs are relatively harmless and VPNs justify their collection by the need to improve their services. OK, providers that exercise such logging policy are not the best options but they will do. The situation gets significantly worse if your service begins retaining user logs. These records show your real IP, sites you visited, files you downloaded and other information that is likely to compromise your identity.
So what kind of logs does TouchVPN retain? The right answer is both. This fact alone tells that TouchVPN is not a safe provider. However, this was not enough for the service and it decided to keep other sensitive information about its clients such as email addresses, names, billing information, and if you sign in through your Facebook account, the provider will log all the data it can find there.
Advertisers and their annoying ads will be the least of your troubles if you look at the company’s jurisdiction closely. The company is registered in the USA. The Land of the Free is not that free if you dig a little bit deeper. The country is a member of the 5 Eyes spy treaty. Any business operating in the USA has to provide information about its activity on the government’s demand. This information includes data about the clientele as well. Therefore, if you used TouchVPN even once, you can be sure that they collected and recorded everything they were able to find out about you and this data can easily be available for the US government agencies as well as their aliases.
Other Security Issues Found with TouchVPN
Extensive user logs and bad jurisdiction are sufficient reasons for most users to run and hide from this provider. However, if you still have your doubts the following information will convince you to quit TouchVPN for good.
Apparently, TouchVPN is not compatible with the Tor browser. It is a sad news for people who like joining forces of these two security tools for a double layer of protection. If for any reason you will experience disconnection during your VPN session, all your sensitive information will be exposed because TouchVPN has no Killswitch. You don’t even have to stumble upon disconnection to see that your data is leaking. My tests show that the service is prone to IP and DNS leaks. Finally, the TouchVPN’s client may contain viruses and it is impossible to scan the app before you download it.
Touch VPN is one of the best free VPN services that can be downloaded in several languages. A major advantage is that it encrypts data, whether you connect to the Internet from home or from a public Wi-Fi network on mobile devices.
This VPN alternative is a popular service that supports Windows, iOS, MAC, Android and Chrome. It offers great speed so your connection won’t slow down while you’re downloading.
Below you will find all the information you need to decide for a VPN. Will Touch VPN meet all your expectations?
Reasons to Choose Touch VPN?
This is a completely free, unlimited, secure and, above all, very easy to use security application.
You can connect to any of the servers to enjoy unrestricted online privacy and security.
This VPN has many high-speed download servers located in over 30 countries around the world.
Despite being a low number compared to the large VPN providers, Touch has gradually positioned itself as one of the best multi-language VPNs available.
A quality VPN is a tool that will allow us to navigate anonymously and privately, from the comfort of our Android device, Windows, iOS, among others.
Reasons to Choose Touch VPN
Here are the general features of this VPN provider:
1. Ease of use
You should always choose a program that is easy for you to use, as not everyone handles technology in the same way. This VPN has a user-friendly page and VPN applications for all devices that are extremely simple. With just one click, you can enjoy the benefits of this VPN.
2. Available Countries
This VPN has over 40 high-speed servers in more than 30 countries located around the world. This is an average amount compared to other VPN services in the market.
It is compatible with the following operating systems, devices and browsers: Windows, iOS, MAC, Android, Firestick, Chrome and more.
The VPN also does not limit your traffic or connection speed. It has numerous protocols implemented and military-grade encryption.
4. Contract Types
The type of contract offered by this VPN is unique. As it is a free provider, it does not have paid contracts.
The contract is important because it shields the relationship between the VPN provider and the contractor. This way, if you are unhappy with the services of a VPN provider, you can always terminate the contract and opt for a competing service.
5. Available Services
One of the features of Touch VPN is that it offers all its services for free. Despite this, it offers you total success in unblocking content on websites with geographic blocking.
The speed, to be a free service, is very high and does not present problems of falls of servers. Finally, it presents a great variety of VPN protocols for your secure connections.
Touch VPN gives you additional security at Wi-Fi network access points, as long as the connection is encrypted. A connection to this VPN is an effective way to avoid censorship or access to certain content limited to a specific region. Hide your IP address by placing it in another location.
A VPN configuration will not only provide you with security while you are online, it will also enhance your overall Internet experience.
Registering for a VPN generates a considerable amount of benefits. A higher level of privacy, online security and digital anonymity are the main ones. It also has the additional ability to change your virtual location.
7. Quality of Support
As a free VPN provider, it does not have a telephone customer service. This is a totally reliable provider, but in case you need attention, you can check their FAQ section on their website.
8. Netflix and Torrenting with Touch VPN
This VPN is not compatible with Netflix, so you will not find it useful if you want to use it to bypass the platform’s content limitations, which make some of them unique to certain countries.
Unfortunately, this limitation is not limited only to the use of Netflix. Torrenting enthusiasts will also not be able to use this VPN for security purposes.
Touch VPN speed
Using this VPN service you can hide your Internet activities from the ISP and avoid slowing down. It offers the possibility of choosing among its variety of servers around the world.
The further away the server is, the more speed is lost and the higher the latency will be. If you have this little problem, you can try to change the server for a closer one.
There are many important features of a VPN. However, the speed with which they make their downloads and the general functioning of the Internet are among the most relevant when considering whether a VPN is really good.
The speed of the Touch VPN is one of the most important factors that have made it so popular in the large VPN market. The company has made a great effort to make this possible.
The overload of the encryptions can be considered as another factor that can influence the speed of Touch VPN, also the physical distance that you have with it. There are multiple variables to consider in this topic.
The speed tests of this VPN that we are going to expose in this opportunity were made based on previous data without the use of any VPN, which are
- Ping: 14 ms
- Downloads: 65.98 Mbps
- Upload: 6.45 Mbps
1. Try Hong Kong Location
The results obtained were as follows:
- Ping: 245 ms
- Downloads: 5.90 Mbps
- Upload: 1.76 Mbps
2. Test with U.S. Location
The results obtained were as follows:
- Ping: 16 ms
- Downloads: 60.26 Mbps
- Upload: 4.94Mbps
3. Try UK Location
The results obtained were as follows:
- Ping: 95 ms
- Downloads: 48.36 Mbps
- Upload: 3.01 Mbps
Servers offered by Touch VPN
This free provider offers you up to 40 servers to which you can connect securely. In addition, it offers you up to 30 different countries for network connections. It does not keep records of information and does not include automatic disconnection functionality.
How to Install Touch VPN?
Many times having a VPN can be complicated. Downloads involve a number of steps, checks and other things that can become very annoying, especially if you only need to use it for a short time. If so, the solution is to download the Touch VPN.
Since it is a free VPN, you don’t need to go through a lot of paperwork or complicated steps to download the Touch VPN. From its official website you can identify the simple steps you need to take in order to download Touch VPN.
- First you have to go to their official website, or download the mobile application.
- Once you are in, you must go to the download section. There you will find the company’s terms and conditions. Be sure to read them well before continuing.
- You will need to create an account, with a username and password, so that you can see how many people are active with the VPN service.
When you have finished with all the necessary steps to download Touch VPN you only have to connect to one of the servers offered by the company. Although it will connect instantly, you can later choose your location and vary between them as you wish.
Touch VPN is a totally free service. It does not have any kind of tariff or price. You only have to install it to use it. Because the service is free, there is no promotion for the purchase of Touch VPN service
Touch VPN Reviews
The opinions of Touch VPN, unlike other similar programs, are not too controversial. All users claim that it is one of the best VPNs of all, making a rather high rating, not only for its performance, but for the fact that it is free.
While most VPNs that are free have a rather dubious provenance, they do not offer the same security as paid ones and are generally not very efficient.
This is completely downloaded just by reading Touch VPN’s reviews, which offer a great service.
- “I was quite skeptical until I read the privacy terms and conditions, it’s free and only makes a suggestion for donations to the developer. Even though the mobile application has ads, they are not very intrusive”.
- “It’s a very easy to use VPN, just click a button and you can start using it, connecting from wherever you want.
- “Although it’s pretty simple to jump from one location to another, sometimes it disconnects and reconnects without warning, but for a free VPN it’s pretty good.
- “It’s definitely the best free VPN for mobile devices, especially for Android.”
- “Very good VPN, I have confirmed that it works because when I run the application and I am in the bank’s page, they call me to ask if I am in another country”.
As you can see, all the opinions of Touch VPN assure that it offers a great service. Although it may be a little more limited than other paid programs, its quality is quite acceptable given the conditions. It is a VPN that leaves all users completely satisfied.
Conclusion About Touch VPN
Touch VPN stands out as a free but high quality service. It’s easy to download and use. It is efficient and fully functional with the requirements of any other paid VPN.
It does not slow down your internet connection, can hide your real location and guarantees high standards of privacy when surfing the internet.
While surfing with a VPN activated, you can test and enjoy services with regional protection that you would not normally be able to use. Although Torrenting and unblocking Netflix are 2 points we miss in Touch VPN.
Touch VPN is available on just about everything—Android, iOS, the Windows Store, Mac OS, and Chrome. Once you get it downloaded (it’s not exactly a massive app, so this is pretty quick and easy), the interface is surprisingly user-friendly.
Don’t know what you’re doing with Virtual Private Networks? No problem—you’re right in this app’s target demographic. You don’t need to be any kind of tech genius to operate this app. Touch VPN’s primary demographic is people with little to no experience with using VPNs. To connect on a smartphone, for instance, all you have to do is tap the giant circle that says “Connect.” Want to switch your location? That’s there on the opening screen too.
Now, don’t expect any bells and whistles in these settings. You can read through and understand all of them in 30 seconds, which you might see as good or bad, depending on what kind of a user you are. Again, they’re trying to keep things simple. The name “Touch VPN” itself could be half this app’s instruction manual.
A word of advice on the interface, though. It’s free, so there are a lot of ads on the smartphone versions. You can get rid of these on iOS if you feel like spending $29.99 per year—though if you’re willing to spend that much for a VPN, there are far better options out there than this. Android doesn’t even give you this option, and it will also pester you a bit until you give the app a review.
Strong Connection, Usually
The connection for this app is, for the most part, surprisingly good. There are a couple hiccups every now and then, but you can account for these by just restarting the app. Streaming works great too, despite our initial expectations. Obviously you’re not always going to get the highest-quality video, but no matter how bad the resolution gets you’re still probably not going to experience any interruptions.
Part of this might be due to their slightly outdated PPTP encryption protocol, which isn’t quite as intense as higher-security encryption processes like OpenVPN. Still, PPTP is fairly standard, and a ton of phones, tablets, routers, desktop computers, and game consoles support it.
You can take major advantage of this versatility, too. Touch VPN doesn’t have any bandwidth or data transfer limits, so you can register as many devices as you want. Considering that many VPNs require you to upgrade to a premium version to receive this function, that’s a pretty major plus in our book.
There is one serious drawback to their connection, though. It’s that, despite the cover picture on the Chrome store profile, Netflix won’t actually let you stream while using Touch VPN. You also can’t torrent properly. This might be a bit of a problem if you were planning on binge watching series on Netflix.
Privacy Red Flags
When people download a Virtual Private Network, they’re often doing it because they want to protect their online privacy. Although total anonymity isn’t something that’s protected by law—a court subpoena can order a VPN to hand over all the information they have—many get around this by simply not recording any personal information. A lot of people turn to VPNs to make themselves effectively untraceable, but that isn’t always going to be the case.
But Touch VPN actually logs quite a bit of information about you, although they claim they won’t give this to third parties without your consent (that is, they won’t sell companies your personal information), and they won’t hand any data to the government unless required to by law. They log your URL requests and their time stamps; your registry entries; your location; your hardware specifications; your browser type and version; the date you installed this software; the date you last used its services; and your operating system type, version, and language.
Touch VPN logs a hefty chunk of the same information a typical server might log. The only difference is that it does this while claiming to protect your privacy.
In addition to this, when you’re setting up this app, you’re given the option to set up your account with a bunch of third-party accounts, like Facebook. They don’t say so when you do this, but by signing into a third-party account, you give Touch VPN access to your “user name, email address, profile picture, birthday, gender and preferences.”
It’s not clear why Touch VPN would want/need any of this information if it doesn’t plan to do anything with it. To reiterate: there are plenty of VPNs on the market that do not log any of this information. What does Touch VPN need it for?
To be fair, there isn’t any direct evidence that Touch VPN is doing anything with all this information other than logging it. But it’s a serious red flag if you care enough about privacy to go through the trouble of downloading and installing a VPN in the first place. And if you’re looking for some kind of an explanation for all of this, well, good luck finding it…
Poor Customer Service
For a company whose sole purpose is bringing people internet access, Touch VPN has a truly abysmal online presence. There’s not so much as an FAQ on their website, and everything they tell you is common knowledge to anyone who’s at all familiar to VPNs. They don’t even include their own email, though if you can manage to find that on the app, this is the one way to actually get in touch with them.
Touch VPN is clean, fast, and user-friendly. It’s also free and offers unlimited bandwidth, which will definitely appeal to many people. However, it falls short when it comes to offering what many VPN users value most: privacy. Although the software claims to do nothing with your personal data, the red flags are undeniable. This may be a decent app for a very specific kind of user, but if privacy is a serious concern for you, it’s probably best to steer clear.
Touch VPN is speedy for a free VPN, but it doesn't have the quality of apps you'd expect from a top VPN. Give it a try, but don't trust the service with anything important.
- Decent performance
- Unlimited data
- Unblocks Netflix
- No information on the website
- Overpriced paid plans
- Underpowered apps
- Doesn't unblock BBC iPlayer, Amazon, Disney+
Touch VPN is a popular VPN available for free which supports Windows, Mac, iOS, Android, Firefox, Edge and Chrome.
The servers offers 27 locations, not bad for free, mostly in Europe and North America but with plenty of other options: Argentina, Australia, Brazil, Hong Kong, Indonesia, Japan, Mexico and more.
All of the apps can be used for free, and without registration. The mobile versions have ads, but upgrading gets rid of those, and the Android app says you also get a 'faster connection', 'high quality support' and coverage for up to 5 devices. Nothing wrong with any of that, but it seems a little expensive at $12.99 a month, $6.67 over a year- Private Internet Access' annual plan is half the price, Surfshark's two year plan is less than a third.
We went hunting around the website for further selling points, but quickly gave up; it's essentially one page of basic marketing with a few generic descriptions of what a VPN can do. And that's a pity, because Touch VPN has a story to tell.
This isn't another no-name free VPN where you've no clue who owns it and the sole company contact is a Gmail address, for instance. Touch VPN was bought by Anchor Free, the company behind Hotspot Shield, in 2015. As far as we can tell, it uses some of the same network. And although its apps are far more basic, as least some of them use Hotspot Shield's super-fast Catapult Hydra protocol to get connected.
If you're looking for the short version, this is HorriblyBasic Shield, then; rubbish in many ways, but when it's free, and with some genuinely capable functionality underneath, the service has to be worth a look.
The policy explains that it 'does not record your VPN browsing activities in any way that can be associated back to you.' That is, 'When you use a VPN connection, we do not store any information that identifies what you browse, view, or do online via that VPN connection.'
The company explains that it 'does not inspect or record the contents of what you are browsing, viewing, or doing through them.'
The system does record your IP address when you connect, but this is hashed, and deleted at the end of the session.
Touch VPN logs the domains accessed by its users, too, but only the domains, not the full URLs, and the data is anonymized to ensure the company can't associate any domain access to a particular user, time or session.
Touch VPN says it can 'identify devices and associate them with other data we collect... such as for measuring bandwidth use, providing support, understanding how you interact with our VPN, and other analytics and marketing purposes.'
As the company says it can also record details including 'your approximate geographic location', that might allow it to build a record of when and where this device connected to the service, the length of each session, the data transferred, and more.
That still can't tie the device to a particular internet activity, though. And keep in mind that the free Touch VPN service doesn't require registration. Whatever the company knows about your devices, with none of your personal details, it can't tie them back to you.
Touch VPN has apps for a wide variety of platforms and extensions for most browsers
Touch VPN offers several apps, each working in very different ways, so to properly understand the service we decided to explore the Chrome extension, as well as the Windows and Android apps.
We installed the Chrome build, tapped Touch VPN's address bar icon, and a simple console appeared. This looked much like most other VPN apps, with a location list, a Connect button and a short menu.
The Chrome extension has relatively few locations - Canada, France, Germany, Netherlands, Russia, USA, UK - but there's more power here than you'd expect. Tap Connect and a new screen appears, with options to block ads, trackers, cookies, malware and WebRTC leaks. You're able to tell Touch VPN to automatically connect whenever you access particular sites, while you can specify other websites to be accessed via your regular connection.
The Android app looks similar, but the free version offers more locations (18), and comes with more features than some commercial apps. There's a choice of protocol, for instance (OpenVPN TCP, UDP, or Hotspot Shield's Hydra VPN). An option to warn you if you access insecure wifi. Split tunneling support to automatically direct some apps' traffic through the tunnel, or ensure others use your standard connection. Oh, and of course, there are light and dark themes, too.
Touch VPN's Windows desktop app gives you access to all 27 locations, even in the free version, but it has absolutely no other features. No ad or malware blocker, no autostart options, no choice of protocol, no menu or Settings box at all.
There's a Windows app in the Microsoft Store, too. Is it better? No, it's worse - it refused to even connect.
Unfortunately the Windows app told us 'encryption is enabled' even when we disconnected from the VPN
Switching back to the desktop app, we noticed it didn't raise any alerts when it connected or disconnected. It didn't notice when we closed the connection, either, and continued to tell us 'encryption is enabled' when we weren't protected at all.
Connection times are quick, though. We found the app correctly blocked DNS leaks, and although there are barely any features, that at least keeps it easy to use.
We use a number of different speed tests to determine the performance of each VPN we review
Free, no registration and with no bandwidth limits, Touch VPN looks a natural choice for website unblocking tasks, but how does it perform?
Not so well, we thought, when Touch VPN failed with BBC iPlayer. And Amazon Prime Video. And Disney+. But it rescued the situation at the end by getting us access to US Netflix; even paid VPNs can't always do that.
Download speeds were very acceptable at an average 60-62Mbps on our test 75Mbps connection. We might get 5-6Mbps extra from the best of the competition, but that's still decent performance for a free service.
Could there be more? We switched to a European location capable of 300-400Mbps, and speeds lifted a little to 90-95Mbps. We've seen faster, but not from a free service, and overall Touch VPN performed very well.
Touch VPN is a jumbled mess of a service with a feeble website and largely underpowered apps, and its overpriced commercial plans don't deserve your time. But with decent speeds, Netflix unblocking and no registration required, the free version could be worth a look for simple tasks.
On the official website, Touch VPN vows to protect your privacy and allow you to surf the web anonymously. But is Touch VPN safe? Is this a product that will turn you into a digital shadow and keep any third parties from monitoring your activity online? In our review, we’ll go over every single aspect of this Virtual Private Network to help you understand what to expect from it.
Our team of experts took its time with Touch VPN and put it through numerous tests. We tested its security, encryption protocols, logging policy, speed, stability, torrenting and streaming capabilities. Is Touch VPN a decent provider? Join us in our Touch VPN review to find out.
Privacy and security features
Usability and Support
Windows, Mac, Android, IOS
Pros for compare page
- It is free
- Supports all four major platforms
- The apps are simple and friendly
- Unlimited number of simultaneous connections
- The users aren’t required to register
- OpenVPN protocol
Cons for compare page
- A very limited number of servers
- Connection speed is very unstable and slow
- The HQ is in the US; the company keeps logs
- P2P traffic (torrenting) isn’t allowed
- Not the best choice for unblocking Netflix
- DNS leaks and no kill switch
The first thing you need to know about this VPN is that its HQ is located in the United States. As a member of the 5 Eyes alliance, the US obligates every single company based in the country to spy on its users and share the info with the government.
Coverage-wise, the number of supported servers is incredibly low compared to the industry leaders. With only 30+ servers around the globe, Touch VPN won’t be able to provide you with a stable and robust connection. While you will find servers in the US, the UK, Russia, and several other EU countries, you won’t have the same luck in Africa, or, say, New Zealand.
The good news is – there is no limit on the number of simultaneously protected devices. Since this is a 100% free product, you can use it to secure as many computers/mobile devices as you want.
The list of supported platforms includes Windows, Mac, iOS, Android, and there’s even a browser extension for Chrome. The VPN requires Android 4.1 and iOS 9.0 or higher to work flawlessly. As for desktop computers, you’ll need Mac OS 10.12 and Windows 10 or higher (both 32- and 64-bit operating systems are supported). But, you can forget about using this VPN to protect your router, gaming console (like a PS4), or smart TV.
What Do You Get with Touch VPN?
- It is free
- Supports all four major platforms
- The apps are simple and friendly
- Unlimited number of simultaneous connections
- The users aren’t required to register
- OpenVPN protocol
- A very limited number of servers
- Connection speed is very unstable and slow
- The HQ is in the US; the company keeps logs
- P2P traffic (torrenting) isn’t allowed
- Not the best choice for unblocking Netflix
- DNS leaks and no kill switch
Privacy and Security
The #1 reason to use a VPN is to protect your privacy and to stay secure while browsing the web. Encryption protocols are at the core of any Virtual Private Network: they encrypt the traffic generated by your device so that nobody can take “sneak peeks.” As for privacy, it is vital to know where a specific company’s HQ is located and whether they keep any logs on the users or not.
The best providers value the privacy of their users and never share any personal data with the government/third-party companies. But is that true for Touch VPN – will your data be safe with it? Let us go ahead and see what protocols it has to offer and what kind of a logging policy this service follows.
Encryption and Protocols
The list of encryption protocols supported by Touch VPN includes OpenVPN (both UDP and TCP) and HydraVPN. It’s important to say that currently, OpenVPN is the most popular and easy-to-use protocol. It is open-source, meaning users from around the globe can study it and report any bugs and flaws to the developers. The bad news is – Touch VPN doesn’t support IKEv2, the most secure protocol on the market.
And, there is no Kill Switch or Split Tunneling – those features come standard with most services. A Kill Switch automatically shuts down your network connection the second the VPN goes offline. This way, it prevents hackers and other third-party eyes from monitoring your activity. Split Tunneling, in turn, allows you to hand-pick which apps should be protected by the VPN (for example, you can choose to only run the browser through it).
Touch VPN Logging Policy
Here is a full list of the personal info that Touch VPN collects:
- The IP address and browser
- Time Stamps (online session start/end)
- Websites you visit (and how long you stay there)
- Mobile number, if available
For a wide range of users, this is a big “turn off” and will make them reconsider using such a VPN. For others, it doesn’t matter whether they keep logs or not: what they do care about is this info making its way to the government. Well, Touch VPN is located in the US, a 5-Eyes country. That means they collect information and hand it out to other companies and the government agencies of multiple countries.
As mentioned, this company only offers 30+ servers to pick from, which is a deficient number. For our test, we chose two servers: one in the US.
Touch VPN Speed
Upon running several speed tests, we were disappointed by this provider’s performance: it significantly reduces connection speeds. Compared to the best products on the market (ExpressVPN and CyberGhost, for example), its results are very poor. The following list contains detailed information on the Ping, Upload, and Download speeds we got with Touch VPN. As our office is located in Europe, the results from connecting to the EU server were much better compared to the US location.
The bottom line is – if it’s high speeds that you’re looking for in a VPN, this is one of the worst picks for you. Lack of stability is another problem: you’ll constantly feel sudden drops in speed. And, since there aren’t many servers to connect to, it will take the service some time to give you access to, say, a US-based server.
To put it just, a DNS (Domain Name System) is a reference (or, rather, a directory) of domain names. It’s up to the servers to translate these names into IPs. This is how it works: whenever the user visits a particular website, the browser automatically sends a request to a DNS server. That request contains the URL you’re trying to access; the server, in turn, shares the right IP with your browser.
The ISP can easily see which URL you’re visiting by checking the DNS server request. With a VPN, this request is instead being routed through a secure (and anonymous) server. However, while most Virtual Private Networks make sure there are no DNS/IP leaks along the way, the same cannot be said about Touch VPN. Sadly, this VPN can’t protect the user from DNS leaks, which means your ISP will still be able to monitor your activity even with Touch VPN switched on.
Torrenting and Streaming
Let’s start by saying that torrenting websites are being shut down around the globe. And, it’s only natural for users to turn to VPNs for solving this problem. While we don’t support illegal downloading of copyrighted content, many users use P2P to share personal files. Touch VPN doesn’t support P2P traffic, which means you won’t be able to download torrent files with this VPN.
Streaming is another good reason to consider using a Virtual Private Network. Netflix and other popular streaming platforms are implementing new restrictions every month. Without a VPN, it is impossible to access geo-blocked content (for example, if you’re living outside of the US, Netflix won’t be available to you). Again, Touch VPN is not the right choice for this task, as it can’t unblock access to this or any other streaming services.
Out team tried connecting to Netflix through several US-based servers, but it was all in vain. It’s important to note that modern-day streaming services are continually blocking VPN servers, making it harder to access their content. Right now, ExpressVPN, NordVPN, VyprVPN, CyberGhost, and IPVanish offers the most stable and reliable connection to Netflix/other platforms.
Email-based support is the only support channel you’ll get with Touch VPN. This is the slowest type of support, and, on average, it takes a decent VPN’s team up to 4-5 hours to give you a reply. Unfortunately, that’s not the case with this company. Our experts sent three questions, and it took them more than 24 hours to answer. Phone calls aren’t available, which is a pity.
The fastest and most user-friendly support service is Live Chat. With it, you can get in contact with an agent immediately and find a solution to your problem within minutes. But, it’s not available with this VPN either. Yes, the slow and outdated email support system is the only way of communicating with Touch VPN’s team whenever you have a problem.
Summing up, customer service is one of the worst aspects of this product. For example, with ExpressVPN, you get a knowledge base, a FAQ section, fast email support, and a Live Chat. NordVPN also offers help via email, Live Chat, and features an extensive knowledge base that will help you fix a problem on your own. The same is true for most industry-leading VPNs.
Do We Recommend Touch VPN?
The short answer is No, we don’t. First of all, the company is logging user info and is known to share it with third parties. If you value your privacy, then this product isn’t really the best choice for you. Yes, it is 100% free, but that comes at a cost: you’ll never know who they’ll be selling your private data to.
Add slow connection speeds, lack of P2P support, and DNS leaks, and you’ll get a below-average product. Touch VPN isn’t capable of unblocking access to geo-restricted content (say goodbye to Netflix). If you’re looking for a free alternative, take a look at Hide.Me, Hotspot Shield, TunnelBear, and Windscribe. These services are a lot more reliable, have better performance, and don’t spy on the users.
Touch VPN is unique in its ability to provide high-speed connections for free. Most free VPNs don't have high-speed connections, or they severely limit your bandwidth, and some are slow with limited bandwidth. It may seem like a no-win situation, but a handful of the free VPNs out there trying to provide the same service as paid versions.
However, our chief concerns when selecting a VPN are privacy, security, speed, and affordability. As you’ll learn in the sections below, Touch VPN is faster than most free VPNs, but it fails in every other category. In the end, we gave Touch VPN one of the lowest ratings we’ve had to give a VPN. Read on to learn why Touch VPN lost several stars and get our opinion on the overall service.
We’re kind of torn on this one since we like the high speed and the free price tag, but we see some problems as well. Let’s take a quick look at the pros and cons of Touch VPN before we dig deeper and breakdown their services and features. The most significant things we want to break down include:
- Easy to use interface
- Totally Unlimited Bandwidth
- Amazing speed
- Bypass blocked sites
- P2P traffic is allowed
- There are no caps on bandwidth
- The VPN service is free
- It supports the most popular devices and operating systems
- The VPN offers fast speeds
- The website doesn't provide much help
- The Android and iOS apps are riddled with ads
Overall Rating: 2.0 out of 5.0
What We Like About Touch VPN
When listing the best things about Touch VPN, the price tag is clearly a winning feature. That said, we know free usually comes with some restrictions or just doesn't perform well. Touch VPN makes us feel a little better because they offer a paid version as well for some devices. By providing a paid version, it makes users feel like the free version is a trial.
Admittedly, we were skeptical and had some reservations. Once we dug deeper, we found that the service was a high-performance VPN. It offers speeds that rival many popular paid VPN services. If you can connect to a nearby server, expect your internet speed to drop about 30 percent when you use the VPN. That’s the same standard we use to measure paid VPN services.
Touch VPN offers unlimited bandwidth which is almost unheard of in the free VPN realm. That means you can use their high-speed, free VPN as much as you want and it’s truly free. You don’t have to worry about starting a download and streaming a movie and running out of data right before the download finishes or the movie gets to the good part.
The Firefox and Chrome plugins worked well. They aren't pretty, but they are intuitive and try to help you make some decisions about your next steps. For instance, if you have multiple browser tabs open and click on the Touch VPN button, it gives you the option to use the VPN with the current tab or refresh all the tabs, so they’ll use the service as well. That’s a feature missing from many of the VPNs we see.
Overall, we liked the look and feel of the apps and plugins. The design is simple, but nothing is hard to find. However, you’ll need to do some digging to find out what some of the settings are for and how to change them. That said, we liked the overall look and didn’t find many problems with the user interface or dialog boxes. If you forced us to choose, the Android app is the best-looking version.
We Found Some Problems with Touch VPN
We like free, primarily when it performs well and gives us free bandwidth. However, it's unclear what the actual cost of using the VPN might be if we chose to get rid of the ads and use a paid version. At the time of this writing, the iOS version had an ad-free option you could enable by paying $29.99 a year. That's reasonable, and it should fit more budgets.
However, the Android version is riddled with ads, and there's no option to disable them. The website didn't offer us much more information, and their customer service email never responded to our questions about the VPN prices to remove the ads. The apps for Windows and Mac don’t have ads, so that’s the best news we have about the ads.
We checked the Google Play Store, and it appears the app offers in-app purchases that range from $9.99 to $69.99 which we assume is the monthly or yearly costs to remove the ads. However, we were unable to confirm that, so we have to consider the only public pricing guide is the fee for a yearly subscription that comes with the iOS app.
From what we can tell, Touch VPN got purchased by the company that owns Hotspot Shield. The lack of information on the website and poorly maintained social media accounts. It's possible it got acquired, and the new owners plan to absorb the resources or expand it as a free VPN to promote their paid services. However, that's all speculation, and we don't have any evidence to back it up.
We tested the plugin version of Touch VPN in Firefox and Chrome to see how they performed and if they were riddled with ads. The plugin got excellent reviews in the Mozilla and Chrome stores, but some of the reviews were duplicates. That's not a red flag, but it should make you're wary of anything you read about the plugin there.
We didn’t like the permissions settings for the plugins for either browser. There's just no need for a VPN plugin to need permission to access other software on your computer or manage the settings in your browser. The Touch VPN plugin asked for much more than it should, but we chalked it up as a design flaw since many developers make the same mistake with their plugins.
The plugins and apps, except for the phone apps, don’t display ads. Some users complain that they get ads, but we didn’t see any during our tests. However, the software and plugins nag you about rating the app and sharing it on your social media accounts. So, that’s the same thing as placing ads on the screen or in the apps as far as we’re concerned.
The thing we’re interested in most from a VPN is privacy and security. However, we found that many sites known for their extensive tracking habits, like Google and Amazon, are whitelisted by Touch VPN by default. We don’t expect malicious software to make its way onto our computer when we visit these sites, but we want the VPN to stop anyone from tracking us.
Can Touch VPN Compete with Its Rivals?
NordVPN - Fast, Secure and Unlimited VPN app for Android. Stay secure and private online
Typically, in these reviews, we include a buyer's guide or a pricing guide of some sort, but we didn’t have enough information to do that for Touch VPN. The service is free but has paid options and in-app purchases, but we couldn't nail down a set price for anything other than a year of ad-free use on your iPhone for $29.99. We can say it’s free with ads and some privacy concerns.
We suggest choosing another VPN and giving this one time to mature. There are just too many issues with it right now. If you just need a VPN to help you get around regional restrictions related to some streaming services, this VPN may do the job if you ignore the ads. If you need privacy and security, this is not the VPN you want to use.
Testing Your VPN
Just because other users get good performance from their VPN connections using Touch VPN doesn’t mean you’ll have the same results. The number of server options available is limited which means you may not get a close connection. If that happens, you may get fast speeds, or you may spend all your time watching your browser or streaming app buffering data.
To determine your internet’s speed, browse to your favorite search engine and search for “speed test.” We used Google because it provides a fast and straightforward speed test from the top of the search results. Feel free to use any speed test that you trust. Once you know how fast your internet is without using the VPN, you’re ready for the next stage of testing.
Turn on or connect to your VPN and make sure your web browser is using it for all traffic. Repeat the speed test phases and compare the VPN speeds with the non-VPN speeds. Touch VPN performs well in most tests and sometimes exceeds the benchmarks set by other popular VPNs considered high performance. You’re looking for a less than 30 percent drop in speeds when the VPN is working.
Turn the VPN or connect to a server and repeat the steps. If everything is working, you should see a different IP address. If you still see the same IP address, it may be a configuration problem, so check your settings. In our test, Touch VPN hid our IP address using the default installation options. It should work the same for you as well.
Make sure you spend some time playing around with the software or plugins to make sure it’s easy to use and doesn’t require too many steps. You should find it’s easy to use even when using the browser plugins. However, it difficult to set a default server and the software and plugins often make you choose a new one at startup, and you may have to try a few times actually to connect to a server.
Don’t skip these tests or assume the connection may get better. If you’re using the VPN as a proxy, it needs to work well and hide your IP address, or it's merely a waste of time to use it. The same goes for the speed test since speed is crucial if you want to hang on to your sanity and get anything done using your VPN.
The ads cost them a star as well. We saw a lot of ads, but some users reported full-screen ads that proved difficult to close. A few uses claimed they had to do a hard reset of their phone or computer because the ads caused their screens to lock up. Again, we found the ads annoying but small enough to stay out of the way. However, the reports of large ads from some users are worrisome.
The lack of information on the website and several smaller issues cost them their third star bringing Touch VPN to their final rating of only two stars. Hopefully, the developers seem to have stalled on improvements or abandoned the software, but we hope they are still working on it. Touch VPN has a lot of potential if they drop the ads and focus on the code instead of quick cash.
We handed out some free passes on a few minor items, so don’t assume we went into this with both barrels blazing. The idea of a free VPN with excellent speed and unlimited bandwidth was very appealing, and we wanted it to be as great as it sounded. However, it failed to make the grade, and some of the problems we found are avoidable if the developers would just read the customer reviews.
Some Final Notes
ouchVPN is a new addition to the VPN market and what makes it particularly interesting is the fact that you can use it without paying a dime. The lack of paid subscriptions and the painful absence of useful information on the website were major red flags for us and made us question its legitimateness. However, we were happy to see that TouchVPN is in fact legit, just new and possibly understaffed. We tested the service and we bring you our impressions in this TouchVPN review.
If you want to use TouchVPN on your iPhone, iPad, iPod Touch or Android, you should have no problem downloading and installing the app in just a few clicks, with handy links available on the service’s website. Getting the Chrome browser extension is equally easy.
What may be a bit problematic for inexperienced users is getting TouchVPN to work on Windows PC. While there is a link to the Windows Store on the website, it seems to be broken and as far as we could tell, there is no client for Windows, so you have to set up a new VPN connection via your Windows Network & Internet settings, using the information provided on touchvpn.com, including server hostname, VPN username, and VPN password. Once you complete the setup, you can simply connect or disconnect in one click, as with any other connection.
As per the interface itself, obviously, there is no interface to talk about when it comes to Windows, but the mobile apps and the Chrome extension are quite beautifully designed and easy to navigate. There are no complex settings and the huge Connect button is impossible to miss, so even if you have never used a VPN before, you should have no problem switching TouchVPN on and off and choosing the desired server.
Performance And Reliability
The server network is quite modest and includes servers located in Sweden, the United Kingdom, Denmark, France, the United States, the Netherlands, and Canada, not all of which are available on all devices. For example, on Windows, you can only choose between the UK and US locations.
We have to admit that when we began researching for this TouchVPN review, our expectations were not exactly high. Perhaps that is why we were quite pleasantly surprised by the rather seamless performance. The speeds are not impressive, but they are more than satisfactory and we had no major problems streaming regardless of video resolution.
TouchVPN can be used on all devices that support PPTP VPN protocol. Therefore, it can be used on a variety of smartphones, tablets, desktop computers, game consoles, and routers. As we have already mentioned in our TouchVPN review, the service is compatible with the most popular platforms and operating systems, including Windows, iOS, and Android, as well as the Google Chrome browser. Unfortunately, it is not available on Mac, which is quite disappointing. On the bright side, you can use it on as many devices as you wish with no bandwidth limits.
Being a free service, it is no wonder that TouchVPN has no fancy features to brag about. It is mainly designed to satisfy the needs of an average user who wants to access any content from any location and enjoy a solid level of online protection and privacy.
What may come as a great disappointment to some users is the fact that this service does not allow P2P sharing. The users are kindly advised to avoid using the service for any illegal activity since there may be repercussions to such actions.
The main advantages of TouchVPN include its non-existent price, extreme ease of use, and rather smooth performance. It is a simple VPN and does not promise anything more than what it delivers, which is basic VPN protection.
Security And Privacy
TouchVPN uses the PPTP encryption protocol, which is a bit outdated and inferior to advanced options such as OpenVPN. However, although it is not as secure as OpenVPN, it can be much faster, so there is one benefit to using this protocol.
If you are looking for complete and absolute anonymity, we are sad to say that TouchVPN does not meet that requirement. It has not adopted a no-logs policy as of yet and it does collect personal information, such as your IP address, your name, and your email address. Your private data is not shared with third parties without your consent unless it is required by law.
The only way to get in touch with TouchVPN support staff is via email. It may take a while for them to respond, but they are usually quite friendly and willing to help. The absence of a live chat is unfortunate, especially since there is virtually no useful information on the website, so if you are experiencing some issues, you are not likely to find the solution on your own by browsing the Help section. We can only justify this lack of high-quality user support by the fact that the service is new and free, which means that it probably has only a few staff members.
As we said a couple of times throughout this TouchVPN review, this service is completely free and there are no paid subscriptions. If you give the service a try and end up liking it, you can send its staff some cash to help the future development of the service. However, by investing in TouchVPN, you do not get to enjoy any extra features or higher-quality service. You only get the pleasure of knowing that you helped someone, which is not bad either, but it will not speed up your connection.
TouchVPN Pros & Cons
Finishing off this TouchVPN review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Completely free of charge
- Great ease of use
- Smooth performance
- Solid speeds
- Unlimited bandwidth
- No Windows client, manual configuration needed
- Not compatible with Mac
- Small number of servers
- Keeps some logs
- Not too advanced encryption
- Lack of information on the website
- Email support only
The TouchVPN reviews listed below reflect the opinions and experiences of real users and are in no way influenced by the dating site reviewed here. Before publishing each review, our team checks whether it was submitted by an actual user in an effort to prevent false or spammy reviews.
Touch VPN reviews from other websites tend to be bad and for good reason, it is free, which is always a big NO in our book.
So is Touch VPN worth getting?
The short answer is NO WAY, if you want the long answer, read on.
Or just go to our best VPN list to find a VPN that actually works. Warning though, they all require payment! But if you want a VPN that doesn’t contain Malware, sells your data or is unbelievably slow, then you have to pay.
Touch VPN Review
Touch VPN is a service that allows you to circumvent geo-restrictions so that you can unblock any website. The service also claims to keep your private information safe whenever you connect to a public WiFi hotspot. When you connect to an unsecured VPN, hackers could decipher encrypted data and gain access to your:
What is Touch VPN?
- Sensitive personal information
Touch VPN offers its services on both phone and desktop. Upon downloading the app to your phone or computer, you can “securely” connect to the internet within three minutes. According to Touch VPN, all you must do is create a profile, install the application, and then connect. Touch VPN utilizes more than 40 servers worldwide. You can download the app below by using the attached links:
Friendly Native Apps for Every Platform – Source: Touchvpn.net
- Android (Our Android list has much better VPN Choices)
- Google Chrome
- iOS (See our iphone vpn guide for great choices)
- Mac iOS
When reviewing Touch VPN, you’ll find that there are a few things that make this service stand out. We’ve listed some of the “Pros” below.
One of the things that stands out about Touch VPN is that it is entirely free. There are no download or registration fees. As soon as you download the software, you can install it onto your device and begin using it instantly.
To be honest though, we never really consider this to be an advantage for a VPN. Because FREE VPN’s always come with some sort of catch which makes it not worth having. Also today a paid VPN can cost as little as $2 a month, it is so cheap, why would you go for a FREE unsafe option like TouchVPN.
Touch VPN also stands out because of how easy it is to use. All you need to do is download the correct file for your device. Upon opening the file, you’ll create an account. After creating the account, you can gain access to an instant VPN connection.
Great, so what are the disadvantages?
When compiling our Touch VPN review, we found that there were significantly more “Cons” than there were “Pros.” Below, you’ll find a breakdown of some of the most significant concerns we had about Touch VPN.
Touch VPN Logs Your Information
The entire point of using a VPN is to remain anonymous on the internet and keep yourself safe from hackers. While Touch VPN may keep you safe from intruders, the company certainly does not abide by the “anonymity” part. That’s because the company tracks and logs all of your information and data, such as your browsing history.
The company then sells this information to third parties. Because the company does not charge a membership fee for its services, it needs to make money in other ways.
It does so by selling your information to third-parties. Obviously, when doing so, you completely lose any sense of anonymity you had anticipated having.
Furthermore, Touch VPN requires you to create an account before using its services. This means you’ve attached your name and other information to the data that you compile when browsing online.
If your planning on downloading torrents, playing online casino or doing anything where you would like to remain private then don’t use this. As you may as well be broadcasting all your search history.
Five Eyes if an intelligence alliance made of up:
- New Zealand
- United States
- United Kingdom
If a VPN provider exists in a country that’s under Five Eyes jurisdiction, the company could be forced to hand over any information it has compiled at any time. Many VPNs don’t collect your information when using their services, so this is not an issue.
Servers in 30+ Countries Worldwide – Source: Touchvpn.net
However, because Touch VPN logs your data, you could have your entire personal record on the internet turned over to an intelligence agency instantly.
Because Touch VPN logs all of your data, you’re at a much more significant risk than you would be when using other services.
One of the other most significant problems with Touch VPN is that it does not come with a kill switch. If your internet connection is interrupted when browsing, a kill switch ensures that your information is still safe. It’s a vital component of VPNs and is something that the best VPN services always offer.
Lack of a Kill Switch – Source: Shutterstock.com
Touch VPN does not include a kill switch feature with its services. Thus, you may find that Touch VPN is risky to use, especially if you plan to do so in a place where there are constant interruptions to your internet connection.
Spotty connections tend to occur mostly over free WiFi networks. Keeping your information safe while you’re on an unsecured WiFi network is supposed to be one of the most significant benefits of a VPN. But without a kill switch feature, you have no way of knowing whether your information is being exposed routinely.
As mentioned, one of the most significant benefits of Touch VPN is that its services are entirely free. You can download the software for free from the company’s site.
Pricing – Source: Shutterstock.com
However, “what you see is what you get.” The fact that the service is free could end up costing you dearly in the long run, as it means that your information will likely end up in the hands of marketers. Having a third-party sell your private internet data should set off alarms.
Other Factors to Consider
One of the other most significant factors that you’ll want to consider is that Touch VPN does not allow access to streaming websites like Netflix or torrenting websites. It’s for these types of sites that many users will want a VPN that gets around geo-restrictions. However, because the service does not allow access to these sites, its ability to bypass geo-restrictions is now almost worthless.
If you want a service that allows both then check our Nordvpn, Expressvpn, Cyberghost which are some of our top recommended VPN’s.
Remember that Touch VPN also does not provide private browsing. While your information may remain safe from hackers, it could end up in the hands of marketers or other third-parties. So, the primary benefits of a VPN are essentially rendered useless when using Touch VPN.
The saying, “If it seems too good to be true, it probably is” is quite applicable when it comes to Touch VPN. When looking for VPN options, you may be tempted to consider Touch because it is free. However, downloading free VPNs come with its fair share of dangers.
Touch VPN logs your information, therefore defeating the purpose of using a secure network. Once the company records your info, it sells it to third-party companies. Additionally, we found numerous other issues with Touch VPN, such as the fact that there is no built-in kill switch.
To the average users on the internet, these features may not seem like much. However, those familiar with VPNs know that Touch VPN is quite risky and is not worthy of consideration. At the end of the day, the risk is not worth the reward. You would likely be much better off purchasing a VPN that you know is secure instead of cutting corners and downloading Touch VPN.
We hope that you found our Touch VPN Review helpful. Be sure to check out our Best VPNs guide to find the best alternatives that you should consider when searching for a secure, trustworthy internet connection.
Touch VPN is a free and user-friendly VPN service that allows users to protect their information with ease when browsing the web, streaming, and more. Mobile users won’t feel left out either, because Touch VPN also provides their service to Android and iOS users. In fact, they got popular due to their apps.
Touch VPN gives three rather basic reasons why users should choose their service:
- Users can access websites from any country.
- Touch VPN claims they can protect users from hackers.
- They allow users to surf the web anonymously (something any self-respecting VPN should offer!)
Is it possible to get great service from a free VPN service? Finish reading our Touch VPN review to find out.
Touch VPN Specs & Offers
|VPN Name||Touch VPN|
|Leak Test||No Leaks|
|Torrenting||Torrenting & P2P Forbidden|
|Jurisdiction||Inside Five Eyes|
|Servers / Countries||7 / 7|
|Kill Switch||Does Not Have Kill Switch|
|Anonymous Payment Methods||Not Available|
|Customer Support||None (Broken Service)|
|Price Starting From||Free|
Touch VPN Pros
VPN Speed and Performance: Wow, pretty damn good!
For a free VPN service, Touch VPN exceeded our expectations. We tested two servers: the United States, and Germany. We weren’t able to test a Hong Kong server this time since the VPN does not provide servers from Asia.
North American VPN Server Speed Test
(to NA Server)
(to EU Server)
|15 ms (+10 ms)||Ping
|93 ms (+3 ms)|
(-25 Mbps, -25%)
(+10.7 Mbps, +12%)
(-0.2 Mbps, 0%)
(-2.1 Mbps, -4%)
European VPN Server Speed Test
(to NA Server)
(to EU Server)
|115 ms (+22 ms)||Ping
|46 ms (+19 ms)|
(+3.8 Mbps, +4%)
(-0.4 Mbps, 0%)
(-4.1 Mbps, -7%)
(-2.7 Mbps, -3%)
Some very very impressive results there. If nothing else, Touch VPN delivers some serious speeds (though this isn’t unexpected, given the relatively weak encryption protocols they’re using, which trades security for speed).
Pricing & Plans: Absolutely, completely, free.
Touch VPN offers their service completely free of charge. What’s not to love?
Well, it’s free… but you’re paying it with a different currency. Your personal data – more on this below.
You can buy an ad-free version of the VPN app, it runs for $29.99 per year on iOS, for example.
Refund policy: Not needed, because again, it’s free!
Touch VPN is a free VPN service, so a refund policy isn’t needed. Head to their website, download the VPN, give it a try. If you don’t love it, just uninstall it. Easy!
If you’ve bought the ad-free upgrade, then the respective app stores may have different refund policies. You will have to follow their policies.
Payment Methods: Ask the app stores
Again, Touch VPN is free of charge and they don’t have any sort of donation options like some free VPNs do – but there is an option to upgrade through the app stores.
Sign-Up Process: No account necessary
Creating an account isn’t necessary to use their service for most platforms.
For some reason, however, their Chrome extension has a sign in button. Their website itself lacks a sign-up button, so this left us wondering what the purpose of creating an account was. Weird.
Presumably, it’s to remember your preferences or something of the sort but we really didn’t see any need for an account. If you want to test it out for yourself, you can make up any email and password combination to “sign in.”
It’s always best to browse anonymously though, even if you don’t need a real email address to “sign in.”
Product Interface: Mobile-first and functional
Touch VPN’s interface is a user-friendly interface that bares it all. Users can immediately connect to the best server or a specific server with just a click or two (though you only have 7 to choose from, so it shouldn’t take long).
The interface is neat, containing the connect button, server location, and sidebar for additional options.
IP and DNS Leak Test: All clear
We tested the same servers of the speed test with the IP and DNS leak tests and we weren’t disappointed with the results.
Touch VPN managed to successfully hide both our IP and DNS, during our tests – fantastic!
Touch VPN Neutral Points
Device Compatibility: The basics covered
Touch VPN’s services are accessible via Google Chrome, macOS, iOS, Android, and Windows.
They’re the basic devices that VPNs are often compatible with. It’s a shame not to see an expanded offering, across platforms like routers, smart TVs, and similar – but again, it’s a free service, so we’re not going to get too upset about it.
Touch VPN Cons
Servers and Locations: 7 servers, and only across NA and Europe
Touch VPN only provides 7 servers in total from North America and Europe (7 countries in total) Eesh. A little limited, don’t you think?
Netflix Test: Sorry streamers, seek Netflix and chill elsewhere
Looking for Netflix and chill? You might be disappointed. It’s not you, it’s Touch VPN. Their limited server selection doesn’t allow us to access Netflix, despite every effort to do so.
If you’re searching for a VPN that’ll give you access to US Netflix from elsewhere in the world, or perhaps BBC iPlayer or similar streaming services, don’t put your trust in Touch VPN; we had no success, and wouldn’t expect anyone else to have much luck either.
Need that Netflix hit? Check out our best VPNs for unblocking Netflix article.
Torrenting Policy: No support for torrenting, either
Much to our disappointment, Touch VPN doesn’t support torrenting. So if you were hoping to download some content, you’re out of luck here, too. Free services usually restrict their offering in this way, due to the risk it poses to their business for illegal downloading from many users.
Still, with paid VPNs offering torrenting support and managing to operate despite the risks, it’s disappointing to see the lack of support here.
Looking for a VPN that offers torrenting support? Look no further than our best VPN for torrenting article.
Customer Support: Little to no support
Sad to say, Touch VPN has bad customer support.
A help or contact button is nowhere to be found on both their chrome extension and their website. We had to search for their contact details online, only to find an online page that contained very little help. They are only contactable by email, something you may not wish to do.
When we checked out the domain for their support email, we found that it wasn’t connected to any website. You can try emailing [email protected] and see if you get any response!
There’s no live chat support or a dedicated help page – yeah, the service is free, but some support for the platform still would have been nice to see.
Product Documentation: The FAQ is rubbish
Like we said, there’s no real help page and the FAQ section on their website is abysmal.
As you can see, this is not a real FAQ page. The answers are all the same filler text that doesn’t answer the questions at all.
We thought we should check in on them so we went ahead and browsed their website about 6 months after writing our initial review.
Well, we can confirm that nothing good has come of this–in fact, their website seemed even more broken. For some reason they removed all of their FAQ content on the homepage and didn’t bother fixing this section. The entire website is off-center as well. It’s really strange.
Logging Policy: They have your DNA, your social security number, and your dog – seriously, they keep everything
Touch VPN collects three types of data:
- Anonymous information: Including geo-location, the date of your last use of the Services and respective timestamps among many others.
- Personal information: Including name, email address, screen name, and payment and billing information. More personal information such as profile picture, birthday, gender and preferences may be accessed by the VPN if a user links it to a Third Party Account.
- Other information: Data from the cached copy on your device collected by websites you visit.
The data is collected via cookies, pixel tags, and web beacons. Touch VPN collects information that most VPN services don’t collect, and we’re weirded out by how much data they do go to the difficulty of collecting.
Their policy states that they don’t share a user’s private information unless it’s consented by the user or required by laws or court order. Additionally, they share a user’s anonymous information to third parties for marketing, research, and analytics purposes.
In summary, we think Touch VPN’s logging policy seems like it defeats the whole purpose of subscribing to a VPN in the first place. It’s worth bearing in mind the phrase “if a product is free, you are the product.”
Meaning if a product is free to use for you, it’s usually your data that’s making the company money. Worth bearing in mind, if you’re looking for a free VPN option.
Compare this with Private Internet Access VPN which basically is the complete opposite of what Touch VPN is. PIA is a paid service, offers incredible security and has a court-proven no-log policy. The only difference is $3 per month.
Encryption and Protocols: Somewhat outdated
The VPN only supports PPTP protocol, an outdated protocol that has already been compromised. The only advantage of having PPTP is that it usually performs faster than OpenVPN and other more secure VPN services – but at the cost of your security.
We would only recommend Touch VPN for users looking to access some websites that are geo-restricted, but not for users who are looking to secure their sensitive information and hide their activities from others.
Kill Switch: No switch, but worth remembering the price
The absence of a kill switch is a disadvantage but let’s remember that Touch VPN is free. Honestly, we weren’t expecting to see a dedicated kill-switch, so this came as no surprise.
The day we test a free VPN that offers a kill-switch is the day we will be thoroughly surprised (and impressed!).
Touch VPN as a Business
On their website, there’s no button to access the page for the creators of the VPN which most VPNs offer, so we can find out more about the history of the VPN. We only found the creators of Touch VPN via the download website of their chrome extension.
On their website, it says the company Northghost provides the service but upon checking the Microsoft store version, another company named AnchorFree Inc. seems to provide the Microsoft service. So who’s who, really? Very suspicious, indeed.
We couldn’t find a website that led to Northghost…
But AnchorFree Inc. sounded familiar. Very familiar.
It’s the same company that produced Hotspot Shield, Kaboom, and Privacy Wizard. The same company that recently raised $295M in funding.
Perhaps Touch VPN was acquired by AnchorFree. It does have 10+ million installs on Android alone.
Jurisdiction: Under the agency eyes
Since AnchorFree Inc. is the company we have some information on, we’ll use that as the basis for judging their jurisdiction.
As a California-based company, Touch VPN is under the 14 Eyes Alliance, meaning all that data Touch VPN is collecting could quite easily find its way into the hands of government agencies across 14 different countries.
A scary thought if you’re privacy conscious. It is worth noting that they do have a branch in Switzerland as well. Will they move operations there for their strict data privacy laws? Only time will tell.
Touch VPN Conclusion: It’s free, and the service quality reflects that
Touch VPN’s $0 price tag might lure you in but proceed with caution.
Sure, they provide unlimited bandwidth, acceptable speeds and hide your IP and DNS. The good news ends there though; everything else is suspicious, if not downright disappointing.
Touch VPN logs so much information for a VPN service, it actually shocked us. VPNs are for data protection in general, not data logging. Additionally, they give your information to third parties for marketing – realistically, it’s how they’re making money from this business.
Their website is incomplete and lacking some vital information as well.
Determining the owner of Touch VPN can also leave you frustrated, with contrasting results. Is it owned by Northghost, a company we have 0 information for, or by AnchorFree Inc., a California-based company?
If it were really owned by AnchorFree, this raises even more questions. A VPN having a terrible logging policy and being under the 14 Eyes Alliance while under the same parent company that promises to protect your personal information? Sounds incredibly off.
The VPN is only supported by the PPTP protocol, which is weak and already an insecure protocol (due to already being penetrated). No torrenting support, no Netflix access, and there are very few reasons to bother trying Touch VPN; no security, no streaming or torrenting – what exactly is Touch VPN useful for?