We commend Trust.Zone for its excellent logging policy and top-notch security, but that's all this VPN service gets 100% right. Speeds are good, but it won't unblock streaming, and the server list is small. There's no live chat for support, and Microsoft Windows is the only platform with a custom Trust.Zone app.
While torrenting is allowed on all servers without restriction, our testing found Trust.Zone to be ineffective for unblocking Netflix and other streaming platforms. Its speeds are good, but fraught with connection issues and sluggishness over long distances. It also only has 159 VPN servers spread throughout 34 countries.
It’s difficult to use on platforms that aren’t Windows, and you might have trouble getting help as Trust.Zone doesn’t have live chat support.
We love the daily-updated warrant canary and its no-logs policy (albeit a very brief one), plus the Seychelles is an excellent choice of jurisdiction.
Trust.Zone is cheap, even on a one-month subscription plan, but, ultimately, there are many more better-featured, faster, and more reliable VPNs out there. Trust.Zone needs a few refinements before it can really challenge its big-name rivals.
Trust.Zone Pros & Cons
- Fairly quick VPN speeds
- Privacy-friendly logging policy & jurisdiction
- Supports P2P traffic on all VPN servers
- VPN kill switch for Windows app
- Very small VPN server network
- Custom apps limited to Windows & Android
- Android app lacks VPN kill switch
- Some server connection failures
- No live chat support
Trust.Zone Key Summary
|Logging Policy||Anonymous Server Usage Data|
|Works in China||Unreliable|
|Support||Email Support & Online Resources|
|Cheapest Price||$2.33/mo over 24 months|
Who is Trust.Zone?
About & Logging
Trust.Zone was first released in 2014, but its background is a bit of a mystery.
Some VPN review websites suggest that Trusted Solutions Ltd. owns Trust.Zone, while others name the parent company as Extra Solutions Ltd.
Trust.Zone is incoroporated under the Seychelles jurisdiction.
The good news is that the Seychelles falls outside the 14-Eyes international intelligence-sharing alliance.
Confusingly, the address given on Trust.Zone’s website – Unit 117, Orion Mall, Palm Street, P.O. Box 828, Victoria, Mahe, Seychelles – is also the registered address of three other seemingly unrelated businesses. This information was even featured in the Panama Papers.
Trust.Zone also names Tersys Group OÜ as its ‘distributor’. The Estonian company is named as the app’s developer on the Google Play Store.
While Estonia isn’t as good for privacy as the Seychelles, a Trust.Zone representative told us that Tersys Group OÜ only deals with accepting payments, so its jurisdiction isn’t too important.
The logging section simply states: “All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.”
Two solitary sentences isn’t enough to satisfy us, though, so we contacted Trust.Zone’s customer support team. Its reply was equally short: “No logs.”
However, upon reading the FAQs we did find that Trust.Zone does log some data (all grammatical errors are Trust.Zone’s):
“Trust.Zone VPN doesn’t track your online activity except amount of data transferred by user. We do not track what exact data is transferred, but only how much data is transferred. We need this info in order to determine which server gives user best connection speed.”
While it’s not personally identifiable data, it still prevents Trust.Zone from being no-logs. We don’t believe you need to worry about it too much, though.
Trust.Zone also publishes a daily warrant canary to let users know that it has not “been subject to any searches, seizures of data or requirements to log any actions of our customers.”
Quick on nearby VPN servers
Speed & Reliability
So, Trust.Zone is pretty private, but is it fast?
Well, it performed fairly well in our speed tests – on some nearby VPN servers our download speeds only dropped by 10%.
That’s more than quick enough for Full HD (or even 4K) streaming, and as fast as some of the biggest VPNs on the planet.
Local Speed Test Results
Before using Trust.Zone:
When connected to Trust.Zone:
Download speed without Trust.Zone: 97.20Mbps
Download speed with Trust.Zone: 87.05
Our download speed loss when Trust.Zone is running: 10%
We test from the UK and found that the UK server and some other European servers were actually a fair bit slower than the France server – about a 30% drop.
This isn’t ideal, but with a bit of trial and error you should be able to find a faster connection.
Here’s how Trust.Zone performed on other VPN servers:
- UK: 67Mbps (download) & 73Mbps (upload)
- USA: 73Mbps (download) & 50Mbps (upload)
- Japan: 25Mbps (download) & 14Mbps (upload)
- Australia: 11Mbps (download) & 13Mbps (upload)
Speeds suffer a bit more when it comes to connections over a greater distance, but Trust.Zone is still a pretty speedy VPN.
Small VPN server network covering 34 countries
Trust.Zone has 159 VPN servers in 34 countries. They are a mixture of physical and virtual servers – this means that Trust.Zone owns some and rents others off of third parties.
The server network is pretty small, but it does cover the most popular locations.
As is usually the case, most of Trust.Zone’s VPN servers are situated in Europe and North America, but there are a handful in Asia-Pacific too.
For those in Africa and South America, you have just one option each: South Africa and Brazil.
It is possible to choose between specific regions in some countries, including 11 states in the US, three provinces in Canada, and four regions in Australia.
There’s also city-level choice in France, the Netherlands, and the UK.
This lets you to access regional content and should improve speeds if you’re located in any of those regions.
VPN servers optimized for streaming, but they don’t always work
Streaming & Torrenting
Trust.Zone comes with VPN servers marked specifically for unlocking certain streaming channels and platforms.
As good as that sounds, they don’t always work.
There’s one labeled ‘BBC’, for example, that failed to unlock BBC iPlayer when we tried.
The Netflix server did allow us to watch US shows, but our testing has found it to be unreliable in the past.
Customer support told us that users who want guaranteed access should get a dedicated IP address, but this comes at a cost – $2 to $3 extra a month, in fact.
Trust.Zone puts no restrictions on P2P traffic.
That means that you can torrent on any of its VPN servers worldwide.
A privacy-friendly logging policy, safe jurisdiction, and VPN kill switch (for Windows only) make Trust.Zone a decent choice for torrenters.
However, as capable as Trust.Zone is it still isn’t the quickest VPN around – for the smoothest P2P experience try one of the best VPNs for torrenting instead.
Unreliable for China
Trust.Zone is an unreliable choice for China and other countries that block VPN connections.
Customer support informed us that Trust.Zone VPN works in some parts of China but not others.
Trust.Zone doesn’t come with any obfuscation tools to mask VPN traffic, which is one of the only ways VPN services can get past the aggressive blocks.
Your safest bet is to stick with a VPN provider that goes above and beyond to provide access to restricted sites.
Custom apps for Windows & Android only
Platforms & Devices
Trust.Zone provides custom VPN apps for Windows and Android devices only.
If you want to use the VPN service on MacOS, iOS, or any other device you’ll have to manually configure it.
That can be a real nightmare if you’re not comfortable with getting technical. It can be quite tricky and isn’t as user-friendly as using the dedicated apps.
You can use Trust.Zone on up to three devices at once, or five if you commit to two-year plan.
Games Consoles & Streaming Devices
Amazon Fire TV
While Trust.Zone doesn’t have any apps for streaming devices like Amazon Fire TV, you can install the VPN software on supported routers in order to protect traffic on those devices.
Once installed on your router, Trust.Zone will encrypt all internet traffic flowing through it – that means you can use the VPN with streaming devices, game consoles, and even smart appliances.
Trust.Zone provides setup instructions for the following router types:
- Roqos Core VPN router
- Asus Merlin
Trust.Zone has recently released beta versions of its browser extensions for Google Chrome and Mozilla Firefox.
These look pretty much exactly the same as the Windows app and are fairly easy to use.
Before you start using them, it’s essential that you check the box labeled Disable WebRTC in the Connection Settings menu to avoid leaving your IP address exposed through WebRTC leaks.
Unfortunately, this feature isn’t enabled by default, something we’ve suggested Trust.Zone does before its general release.
Strong encryption, basic security features
Encryption & Security
Supports TCP Port 443
VPN Kill Switch
Please see our VPN Glossary if these terms confuse you and would like to learn more.
It’s not initially clear which VPN protocols Trust.Zone uses within its custom apps for Windows and Android. There’s not much information on the website and the apps themselves lack clarity.
We got in touch with Trust.Zone’s customer support who told us that the Windows app connects through OpenVPN and its own proprietary protocol, while the Android app uses OpenVPN and IKEv2/IPSec.
Trust.Zone didn’t give us any technical details about its proprietary protocol, though, so we have no way of knowing how secure it is.
Thankfully, OpenVPN and IKEv2 are really safe, particularly when coupled with AES-256 encryption.
The customer support representative told us that you can use OpenVPN by selecting port 1194 within the app settings, and the proprietary protocol by selecting any other port.
It’s quite a confusing system and would be unclear for anyone without technical knowledge.
You can also manually configure your devices to work with L2TP/IPsec, but it’s not quite as secure a protocol as OpenVPN or IKEv2.
Trust.Zone has a VPN kill switch for Windows, but there is no kill switch for Android. This essential feature blocks internet traffic in the event of a sudden VPN disconnection, so make sure to enable it if you can.
There’s also a DNS leak protection feature, which we highly recommend you keep enabled, because when we switched it off we did experience DNS leaks.
Thankfully, the VPN apps didn’t leak when we had the feature enabled. You can see the results of our leak test below.
Trust.Zone is a basic VPN service and doesn’t have any other security features – there’s no split tunneling, obfuscation tools, or servers optimized for Tor.
Some confusing settings & connection issues
Ease of Use
How to Install & Set Up Trust.Zone
Download the relevant software from Trust.Zone's website.
Click through the simple installation prompts and then log into the app with your credentials.
Before you connect choose from one of Trust.Zone's VPN server locations.
Then be sure to enable the VPN kill switch and choose the port you want to use from the settings menu.
Click the shield icon in the center of the app to connect - it will then turn green.
Click on the shield button to disconnect - it will turn yellow.
Trust.Zone looks very simple at first glance, but we actually found the finer details of the apps to be quite confusing.
The settings menu gives users various port options, but it doesn’t actually tell you what they do. While more advanced users will know what these options mean, if you’re a VPN beginner you certainly won’t.
According to customer support, selecting specific ports also changes the VPN protocol, which isn’t specified anywhere on the app or the VPN’s website.
To make matters worse, we also struggled to connect to several of Trust.Zone’s VPN servers.
Our troubles don’t seem to be a one-off, as is reflected in many user reviews on Trust.Zone’s Google Play Store page.
Even without those issues, Trust.Zone isn’t easy to use for users who want to protect devices other than Windows and Android.
Manual configuration isn’t rocket science, but it’s definitely not ideal.
No live chat support, email ticket system instead
Trust.Zone doesn’t have a live chat support feature, which is frustrating for those of us who don’t want to wait around for answers.
There are some useful setup articles – which are necessary considering Trust.Zone lacks custom apps for many devices – and an FAQs page, which provides answers to very basic questions about the service and some troubleshooting tips too.
If you want to get in touch with Trust.Zone you’ll have to have an account, as the email ticket page requires an email and password.
The support ticketing system proved to be quite frustrating – in addition to waiting a few hours for a response, we also had to log in to the website each time we wanted to see the reply.
Trust.Zone makes the whole process feel user-unfriendly and inconvenient but, in fairness, we did get all the answers to our questions eventually.
Cheap prices, poor refund policy
Payment & Refund Options
Trust.Zone accepts a fairly wide range of payment methods including:
- Credit and debit cards
- Bitcoin, Emercoin, Verge, and Cloakcoin
- AliPay, UnionPay, and other international methods through PayPay Global
There is a 10-day refund period, but it’s by no means a guarantee. You’ll only get your money back if you’ve used less than 1GB of data, which you’d easily burn through if you stream just one show.
If you do qualify for a refund it can take up to 20 days to receive the money.
Do We Recommend Trust.Zone?
The Bottom Line
Not particularly. Trust.Zone is a private VPN, but the two custom apps it does have suffer from some usability and connection issues.
The lack of streaming reliability, mediocre speeds, and small server network will be an issue for some, too.
Trust.Zone is a VPN service provider registered in the Seychelles, which is not only a tropical paradise for tourists but also a safe haven for everyone looking for a high-quality and secure VPN service. This is due to the local legislation, which exempts the region from any mandatory data retention law. The service was first introduced in 2014.
Trust.Zone’s Terms of Service states that their father company is called Trusted Solutions Ltd. The domain registration, however, nominates one Alexander Lisiuk, owner of Extra Solutions Ltd, as the registrant. If you want to know more details about the company and their service, keep on reading our dedicated Trust.Zone VPN review.
The Trust.Zone client bears a keen resemblance to a smartphone app in its appearance and overall layout. The console features a combination of blue and yellow, with the prominent connect/disconnect shield icon in the upper half. The lower portion is reserved for different utility tabs, including servers, status, settings, and exit tabs. The server tab enumerates the available servers and offers a list and tile viewing options. Once you’re online, the status tab will indicate numerous useful information about your connection. Within the settings tab, you’ll be able to see who you’re logged in as, your current subscription plan, and the client’s preferences. The exit tab is pretty self-explanatory. We like the general look of the client; it’s unobtrusive, unencumbered with unnecessary and confusing options and looks very sleek and professional. The client, however, hasn’t received any changes since 2015 in spite of numerous service updates. Not a reproach, just an observation.
Performance And Reliability
One of the most important aspects of a good VPN service is how it impacts your connection speed. In order to obtain a proper grasp of the matter, we’ve measured the connection speed on US and UK servers.
The results were pretty satisfactory overall. Yes, the speed drop was noticeable, as with any VPN, but not to the extent that it prevented online operations. Some customers reported bigger speed drops on other servers, as well as some error reports, so Trust.Zone will definitely have to look into that. For us, UK servers generally dished out better speeds than the US ones. Also, during our tests, we’ve never experienced any disconnects or similar issues.
Note that the torrenting speed was lacking, even though the connection was generally ok. The mobile performance was nothing spectacular, but again, the browsing was very fluid, without any disconnects and other potential difficulties.
Trust.Zone supports all popular platforms including Windows, Linux, Mac, Android, and iOS.
However, the service features only a dedicated Windows client and supports all other platforms through an open-source third party software. This is a far cry from an ideal solution and customers around the world are pointing that out. We can only join these appeals for Trust.Zone to implement dedicated clients for more platforms.
VPN users without enough technological knowledge will definitely encounter some difficulties without dedicated clients. Having said that, Trust.Zone does provide a certain quantum of useful and comprehensive guides on setting up the VPN on these platforms.
Trust.Zone offers unrestricted P2P traffic, which is excellent news for any VPN user. Furthermore, unlimited bandwidth is also part of the deal, so you don’t have to worry about the volume of your download/upload traffic. The service also provides unlimited speed, which is perfect if you can find a server with a good connection.
Trust.Zone security options are pretty tight, but we’ll elaborate on those in the next section of this Trust.Zone review. We’ll just mention the Kill Switch feature here, implemented within the client. This option will automatically shut down your connection if the VPN gets disabled for any reason.
Trust.Zone currently utilizes 123 servers/72 zones all over the world. 3 simultaneous connections are available, regardless of the devices you’re using.
For an extra fee, you can also get a static IP address, which is especially useful for customers who don’t want to get banned on different game servers and other websites for sharing an exit IP with a great number of other people.
Security And Privacy
First of all, Trust.Zone is located in the Seychelles, meaning the VPN is under their local jurisdiction. Apart from the legal benefits we already mentioned at the beginning of this Trust.Zone review, this region is outside the “Fourteen Eyes” group of countries, which means it does not spy on its citizens (at least, not so openly).
Furthermore, Trust.Zone has a strict no-logs policy, so they won’t log your traffic, DNS requests, bandwidth usage, timestamps, numbers of sessions, and so on. The will only calculate the number of MB spent by their users because of the 1 GB free trial option.
Trust.Zone meets the criteria set by PrivacyToolsIO. Save for your email, no other personal data is required for registration. On top of that, Trust.Zone encourages their users to pay with Bitcoin in order to remain completely anonymous. The service utilizes proprietary DNA servers for most of the queries, but they also use Google DNA in some cases.
Trust.Zone employs OpenVPN with its default encryption AES-256. They also offer L2TP over IPsec with the same encryption. Note that PPTP protocol is not supported. There is no P2P blocking, as we already mentioned, but Trust.Zone also doesn’t block or throttle any kind of traffic.
Apart from AES-256, the service uses RSA-4096 as their handshake encryption of choice. Trust.Zone also uses a self-signed SSL certificate for their software.
Note that we found a lot of Trust.Zone reviews that are plain wrong and don’t represent the actual state of things correctly.
For example, a certain review claims that the service uses AES-128-CBC encryption, which simply isn’t true. Trust.Zone implemented AES-256 in 2015, basically right after they were launched, so we can’t even say they changed their encryption over time.
Trust.Zone’s support staff can only be reached by filling out the support ticket form, something we don’t look too kindly upon. We’ve said it a million times and we’ll say it again, VPN companies need a live chat. The support is available Monday to Friday, 6:00 AM to 4:00 PM GMT +0.
Trust.Zone offers the following pricing plans:
- 1 month – 6.99$
- 3 months – 4.95$ per month
- 1 year – 3.33$ per month
- Free Trial – 0.00$ for 3 days of service with a 1GB cap
The plans are virtually identical as far as utility and features go, but the longer subscription you opt for, the lower the price. Supported payment methods include credit card, PayPal, WebMoney, bank transfer, Qiwi Wallet, Alpayy.com, and Bitcoin. BTC purchases come with a 10% discount, so keep that in mind if you have some extra coins laying around. A 100% refund is available up to 10 days following your initial purchase.
Trust.Zone Pros & Cons
At the end of this Trust.Zone review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Registered in the Seychelles
- Strict no-logs policy
- Intuitive, easy-to-use UI
- Cutting-edge encryption
- 123 servers in 72 zones
- Unlimited bandwidth and P2P traffic
- 3 simultaneous connections
- Kill Switch
- Support only reachable through an online ticket
- No dedicated clients except for Windows
Trust.Zone is a virtual private network created in 2014 by a company called Trusted Solutions, LLC.
They are based out of Seychelles, a country with no data retention laws. What you need to know is that, as of 2019, this VPN service has a standalone app for Windows and Android only.
On the company’s official logo, they refer to their app as “The One You Can Count On.” They claim to help you stop your ISP from tracking you and to protect your privacy.
And in this Trust.Zone review, we’ll force them to put their money where their mouth is.
Can you count on them? Do they keep your anonymous, hide your IP and keep you secure on a public Wi-Fi?
Let’s all take a look to find out.
Trust. Zone VPN Overview
|OVERALL RANK:||#8 out of 78 VPNs|
|USABILITY:||Very Easy 5/5|
|LOG FILES:||No Logging Policy|
|LOCATIONS:||31 countries, 158 servers|
|SUPPORT:||Contact Form, Limited Hours|
|ENCRYPTION/PROTOCOL:||256-bit AES, OpenVPN & L2TP|
|COST:||$2.88/mo (for two years)|
There are A LOT of Pros listed under here. That’s a good sign.
First off, they mask your IP, tunneling your connection to one of 170 servers in 96 locations across the world.
They’re using state of the art OpenVPN protocols with AES-256 encryption, so your activity is locked up tight.
They’re not logging your information, so, YAY.
What’s more, you can torrent to your heart’s content and watch Netflix.
They’re also located outside the jurisdiction of the huge information gathering alliances that threaten the security of many VPNs.
1. Located in Seychelles (Outside Surveillance Alliance Jurisdiction)
Trust.Zone is based out of the Seychelles islands, specifically in Mahe.
Aside from being a tropical paradise worthy of beverages served out of coconuts, Seychelles falls outside the jurisdiction of the three major surveillance alliances.
- 5 Eyes Alliance – United States, Canada, New Zealand, Australia, United Kingdom
- 9 Eyes Alliance – 5 Eyes Plus Denmark, France, The Netherlands, Norway
- 14 Eyes Alliance – 9 Eyes Plus Germany, Belgium, Italy, Spain, Sweden
These nations pool their espionage efforts, so if your VPN provider is located in any of them and they “request” to see your information, you’re screwed.
Using a VPN from any of these countries is always a risk. They can demand your data at any moment. And then share it with half the globe.
Thankfully, Seychelles falls outside of their jurisdiction, so you can be sure that your information is safe from the prying eyes of ‘big brother.’
2. No Logging Whatsoever
This may seem like a simplistic thought…
But the core tenant of anonymous web browsing is anonymity.
If you’re using a VPN, it’s because you want added security and for your activity to be private.
Despite this, many VPNs keep a log of your personal information, including the very activity you’re trying to hide.
Most VPNs will claim that they don’t log. Trust.Zone makes a similar statement.
We’ve been burned by this before, though. So we always do a little detective work.
Privacy policies will always help you uncover the truth, and every VPN has one. Looking through Trust.Zone’s policy showed some promising information.
They’re not taking any of my personal info. They’re not saving my name, where I live, or my phone number. They just want an email address which is only used for communication about their services.
As far as information gathering policies go, this is good.
And there we have it.
Between this and their presence outside of surveillance alliance jurisdiction, your anonymity is assured.
3. Using the Latest Protocol and Encryption Options
When choosing a VPN, you want to make sure that they’re using state-of-the-art technology to hide your activity.
This is your personal information on the line, so you want to know that the VPN you choose is utilizing top of the line encryption and industry standard protocols to tunnel your signal.
With Trust.Zone, you have all of that.
They offer you a choice between two tunneling protocols, the first being OpenVPN.
This is THE industry standard.
And it has been proven time and again to be the best of the best. The technology behind OpenVPN is open sourced, meaning that the security community is constantly maintaining and upgrading its systems.
That’s why it’s the preferred protocol being used by most of the top VPNs in the world.
Trust.Zone’s OpenVPN is paired with AES-256 encryption. This is more great news as it has been proven uncrackable by modern technology.
This is some real deal, government-level, Area 51 kind of encryption.
The other protocol Trust.Zone uses is L2TP, which stands for Layer 2 Tunneling Protocol.
While it’s nice to offer another protocol, L2TP is far from secure and should be avoided if possible.
4. No Leaks or Viruses Detected
IP leaks threaten to undermine a VPN’s entire purpose. These critical errors can expose your hidden (real) IP, stripping you of the very anonymity you were originally seeking.
The two most common are DNS leaks and WebRTC leaks.
A DNS leak happens when an error within a DNS server causes the VPN tunnel to be completely bypassed, revealing exactly where you’re sitting.
Trust.Zone addresses WebRTC links on their Frequently Asked Questions page.
The API’s used by WebRTC tech can play havoc with a VPN. While WebRTC is beneficial to the browsers that it serves, it’s one of the greatest threats to anonymous web activity.
Because of the danger posed by IP leaks, we put every VPN that we review through a series of six tests to make sure that leaks aren’t plaguing the system.
Touch.Zone passed with flying colors.
Out of the six tests that we ran, it passed every single one.
- https://ipleak.net/ – Passed
- https://www.perfect-privacy.com/check-ip – Passed
- https://ipx.ac/run – Passed
- https://browserleaks.com/webrtc – Passed
- https://www.perfect-privacy.com/dns-leaktest/ – Passed
- https://dnsleak.com – Passed
We’re happy to give Trust.Zone a clean bill of health and declare it leak free.
We also ran a thorough virus test on this VPN, checking for 66 different known viruses. These invasive issues can gather information on you, shooting it back to cybercriminals.
Of the 66 viruses we tested for, Trust.Zone came back negative for every single one.
5. Acceptable Speed Levels
Speed is always an issue with VPNs. The tunneling process saps away some performance, but when you’re using a quality service, the loss is barely noticable.
This is something that Trust.Zone is very upfront about on their website.
We checked out two of Trust.Zone’s servers – one in the EU and one in the US.
We recorded the loss of speed for both, and were pleased with what we saw.
The EU server was faster, with speeds only falling off by a small margin.
EU Speed Test
- Ping: 43 ms
- Download: 68.46 Mbps (29% Slower than 97 Mbps Benchmark)
- Upload: 46.12 Mbps (13% Slower than 53 Mbps Benchmark)
While the US Speed test lost a bit more, it was still well within the acceptable range.
US Speed Test
- Ping 195 ms
- Download: 60.61 Mbps (37.5% Slower than 97 Mbps Benchmark)
- Upload: 36.75 Mbps (30.6% Slower than 53 Mbps Benchmark)
Out of the 78 VPNs that we’ve reviewed, we rank Trust.Zone at #15 in terms of speed.
6. Works Fine For Unblocking Netflix
It’s rare to find a VPN that works with Netflix.
Why is that?
Because Netflix hates VPNs, and has gone out of its way to deploy one of the most effective VPN blockers in the world. This keeps users from bypassing geo-blocks and accessing content from other countries.
So, chances are if you were trying to run Netflix from any old VPN, the end result was a screen looking something like this.
Netflix’s black screen of doom is the telltale sign that you’re using a VPN that fell victim to their ban.
We checked five of Trust.Zone’s servers and two of them allowed us to play Netflix content with no issues.
That means Trust.Zone is a member of an exclusive club – VPNs that work with Netflix.
7. Torrenting is Allowed With No Restrictions
Torrenting is a popular method of peer-to-peer (P2P) file sharing, in which users download tiny bits of a file from other users.
This makes the download process breeze by, but it also opens your system to new threats. Some of those peers you’re connecting with might have sinister intentions.
Hackers often use torrenting services to gain access to people’s personal information, so having a VPN as an added layer of security helps to protect your data.
Still, though, many VPNs either limit access to P2P on their servers, or ban it outright.
But Trust.Zone allows you to torrent on any of their servers with no restrictions.
In fact, they made it onto our list of the Top 10 VPNs for torrenting.
8. Decent Number of Servers and Privacy Features
A strong server park grants VPN users the gift of flexibility. More servers mean more choices and more opportunities for seamless anonymous browsing.
Trust.Zone has 170 servers spread out over 96 locations.
Trust.Zone allows three connections at a time, per account. This gives you the option of having both your phone and computer connected simultaneously and lets you share your account with close friends or family members.
Unlimited bandwidth ensures that no throttling is going to occur, so browse to your heart’s content.
Because Trust.Zone does not restrict your internet traffic, that means it is also compatible with the Tor network.
Tor is a browsing interface which hides your activity. It’s a free and imperfect system that falls under some scrutiny.
For example, while a government agency cannot see what you’re doing on Tor, it can see that you’re using it, which can arouse suspicion. Coupling Tor with a VPN adds additional security, blocking this fairly fatal flaw.
I was also happy to see that Trust.Zone includes a built-in kill-switch to protect your anonymity.
A kill switch is a VPNs last line of defense. If something happens that threatens the security of your session, it cuts the service off before you get discovered.
Think of it like an escape pod. If your signal comes under fire it allows you to jettison out and live to browse another day.
9. Easy to Install and Use
The installation and use of this program was a breeze.
I clicked the download link on their official website and installation was underway and completed within three minutes.
Once everything was installed, I just had to click on the yellow shield to connect.
Connection took less than 20 seconds. Once the shield turned green I was off to the races.
Switching Servers was also very easy. You can switch at anytime just by clicking the server icon on the bottom left.
My browsing experience was efficient and fast. All in all, this was a seamless process from installation all the way through use.
Wow, this has been a fairly stellar review so far.
But there is no such thing as a perfect VPN.
There are definitely some drawbacks to Trust.Zone, but the question becomes are they enough to overpower all those pros?
A lack of 24/7 customer service, and limited official device support make up the dark side of the Trust.Zone experience.
1. Limited Device Support
The best VPNs in the world are usable on a multitude of platforms, ranging from computers to phones, tablets, streaming devices, and gaming systems.
While Trust.Zone has some great device variety in the desktop and mobile sectors, there’s not a lot going on for smart device users.
We’ve got iOS, Android, Linux, Windows, and Mac. Those are the only supported devices listed on Trust.Zone’s official website.
While there’s no official support listed for gaming systems, you can use Trust.Zone in conjunction with some routers, which would protect activity on those devices.
A representative of Trust.Zone also told me that there are ways to install the service on Fire Stick or FireTV, but I could not find instructions on their website.
2. Limited Customer Support
Quality customer support is important for any tech product, and even more so with a VPN.
When their service is directly responsible for something as important as internet security and anonymity, you want to know that you can reach out for help on any day and at any time.
Trust.Zone, however, does not offer 24/7 customer support.
You can only receive help through a contact form on their website, Monday through Friday between the hours of 6am and 4pm GMT.
I filled out the form, asking questions as to their encryption level and whether they supported Fire TV and gaming systems.
I received a response via email the next morning, which contained a link to the ticket I had opened, and their response.
Mike from customer service answered my questions, but I wish he had given me a little more information.
He says that they have instructions on how to install Trust.Zone on a FireTV, but he provided no link.
When it comes to customer service, I’m a stickler for going that extra mile.
This limited support window is borderline unacceptable. If I have an issue with the VPN at 4:05 p.m. GMT on a Friday I have to wait three days for any help?
Costs, Plans, & Payment Methods
Trust.Zone has only one premium plan that is all-inclusive of its features.
They offer three tiers, with memberships for month-to-month, one year, or two years.
There is a free three-day testing option, which is always nice to see.
The test is somewhat limited in terms of servers (offering 108 rather than the full 170) and they cap data transfers at 1 GB. The free trial also allows for only one connection at a time.
The most expensive option for Trust.Zone is their month-to-month subscription, which costs $6.99 per month. Buying for a whole year saves you 43%, and two years saves 58%. When you buy for two years you’re paying $2.99 per month, which is a great price.
There are two extra features you can add on.
- A static personal IP address in the UK for $9.99 per month
- They offer 5 simultaneous connections for their 2-year plan
For payments, there are a bunch of options, which is always great to see.
They’re allowing credit cards, PayPro, PayPal, and BitCoin. Not only are the accepting BitCoin, but they incentivize it by offering a 10% discount if you use it for your purchase.
Besides the fact that Trust.Zone offers the three-day free trial, they also have a 10 day money-back guarantee.
Not only is their money back guarantee on the low end compared to other providers, but it is also quite restrictive:
- You must notify them via email within 10 days of signing up to qualify for a refund.
- Your bandwidth usage must not be more than 1GB to qualify for 100% refund.
- It can take up to 20 days to be refunded after requesting a refund.
- If you paid using Bitcoin, your refund will be processed using the Bitcoin exchange rate for the date they issue the refund — not the date you paid or the date you requested the refund.
Do I Recommend Trust.Zone?
Yes, I do.
This is a great VPN service.
Installation and use were a snap, and there was no lag at all. The speed loss is more than acceptable, and their encryption protocols are iron clad.
I feel safe knowing that my anonymity is assured by their lack of logging and existence outside of surveillance alliance jurisdiction. This cannot be overstated.
Our tests proved that their VPN software was completely leak free, rounding out the security trifecta.
I also love that Trust.Zone does not presume to tell you what you can and can’t do with your internet time.
You want to torrent? Great. Use Tor? Awesome. Stream cat videos on YouTube? Works.
And as a VPN which works in conjunction with Netflix, it stands in the upper echelon.
Why is That Important?
Trusted Solutions, Ltd is located in Mahe, Seychelles which is a democracy without restrictions on VPNs. In many countries, VPN use has been outlawed and government institutions often demand that VPN services hand over user session logs as evidence in court cases.
With Trust.Zone’s Seychelles-based IP addresses, this won’t be the case. Data retention laws do no apply to them. You won’t have to worry about any sensitive data being scrutinized by governments or third parties.
Seychelles is also a paradise on Earth, it’s truly gorgeous. Definitely a place to check out if you can afford the trip. And as any tourist who has visited Seychelles can tell you, it’s important to have a VPN when traveling. Cybercriminals prey on tourists because they think they’re out of their depth.
As I mentioned earlier, Trust.Zone has been garnering some really positive reviews online. Some VPN experts have referred to them as, “A straightforward VPN with a well-designed Windows client.”
That being said, they also admonish their readers about Trust.Zone’s lack of advanced features and low speeds as we can see here:
Since TechRadar issued this warning, it appears as though Trust.Zone has taken measures to beef up their features, speeds and options for mobile clients.
But before we delve into Trust.Zone’s speeds, servers and advanced features, let’s take a look at their compatibility.
What Does Trust.Zone Offer?
Trust.Zone’s VPN supports all of the following operating systems and devices:
This VPN service enables you to surf the web totally anonymously by concealing your IP address and location.
They claim to prevent ISPs from monitoring your online activity and ward off cyber threats such as malware, ransomware, etc.
With Trust.Zone, you get a lot of the features people have come to expect from a VPN like a no logs policy, unlimited bandwidth and more.
One of the big things users should always consider before subscribing to a VPN is widespread availability. With 131 servers in more than 32 countries, you can get Trust.Zone almost anywhere. They have placement in most major cities across the world.
Trust.Zone also offers a master kill switch, which is a terrific feature to have in case your WiFi gives out and you lose your secure VPN connection. Without a kill switch, your online activity would be exposed to your actual ISP.
But with a kill switch, your browsing session is automatically brought down to hide your activity from prying eyes.
If your router supports OpenVPN or L2TP/IPSec VPN Client, Trust.Zone can be used on your router.
Their handy Manual Setup Page walks you through how to create a router VPN setup.
Trust.Zone VPN is also compatible with the full version of DD-WRT firmware. As with their Manual Setup Page, they provide instructions on their DD-WRT Instructions Page. This enables you to find and select the VPN nearest to your current location. The steps are easy to follow.
They allow P2P file sharing and provide access to blocked Netflix catalogs. Anyone who has used a VPN can tell you how valuable this is as torrenting and streaming are two of the most common activities that are blocked or prohibited in several countries.
Pricing & Plans
When I decided to test them out, Trust.Zone’s site was offering a limited time FREE three-day trial. Their free test includes 1GB data transfer which is pretty enormous for a free VPN service.
Most free VPNs or VPN free trials limit users to far less than a gigabyte. It’s not out of the ordinary to find one offering less than 500 MB.
What’s more, Trust.Zone gives free users 110 locations with unlimited bandwidth. The only downside here is that you only get one simultaneous connection so you won’t be able to run the VPN on a multitude of devices, but for the purpose of giving them a try, this is more than adequate.
Locationwise, this is really awesome as most free VPNs limit access to only one or two locations.
Trust.Zone’s plans include a month-long package, a three-month package or a one-year plan. When I tested them out, I saw that they were running a special on the annual plan. If I decide to go with them in the long run, that’s the plan I would probably go for.
Each of their plans give users access to all of their 131 locations with no data caps and unlimited bandwidth. You’ll get three simultaneous connections and unrestricted server switching.
They are currently having a winter sale, so now’s as good a time as any to sign up for a discount.
The monthly plan is 9.20 AUD per month.
This is a month-to-month plan, the pricing is based on their desire to keep you subscribed. As such, the pricing is really good. Many of the VPNs I’ve reviewed give you no other choice but to commit to an entire year in order to get a price break. Most of them never end up being much less than 13.15 AUD per month.
Their three-month package is 6.50 AUD per month.
This means that the complete price for your first three months is just 19.52 AUD. That’s ace! You’re talking about a 29% discount over the monthly package.
The one-year package is 4.37 AUD per month.
The annual plan will set you back by a total of 52.53 AUD which amounts to a 43% discount over the first plan.
So if you’re feeling skeptical, you can either sign up for a free trial or get their monthly plan to start with. But the monetary benefit of getting their annual plan is pretty obvious.
They accept a range of payment methods including Bitcoin, PayPal, paypro and avangate.
Trust.Zone also offers a 10-day money back guarantee as long as your bandwidth usage does not exceed that 1 GB. This is in addition to their free test. That gives you two methods by which to check them out and see if they’re worth the money.
The pricing sounds fairly good at first blush, yeah?
But how do they compare to their competitors? Let’s find out straight away.
As a service that hasn’t been around all that long (Est. 2014), you’d be forgiven for expecting some flaws in their software. But I’m happy to report that that does not appear to be the case with Trust.Zone.
I was actually genuinely jargoggled by how smooth my experience was with their service. They clearly know what they’re doing and they’re doing it well.
Here’s a thorough list of areas that I was pleased with when I tried them out.
Security & Privacy
This is the most important aspect of any VPN—security. Hands down, that’s the number one reason one should use VPNs.
It’s all well and good to feature an adorable little cartoon character on your homepage to seem inviting to consumers, but if you can’t pair that design with solid encryption, you’re not going to have any kind of longevity as a VPN.
Luckily, both for users and the company behind the service, Trust.Zone delivers the goods where it matters the most. Your online activity is genuinely secure and private when you’re using your account.
Their AES-256-bit encryption ensures that you are getting the strongest algorithms used in symmetric key cryptography.
This awesome encryption features an AES-256-CBC cipher, SHA256 authentication and an RSA-2048 handshake. This is military-grade stuff right at your fingertips.
An RSA handshake is imperative because it’s used to secure your data transmission with a secret decryption key. With RSA, the user creates and publishes the public key, meaning that you play a role in your own encryption.
The RSA-2048 handshake cannot be cracked, making it one of the most secure solutions around.
Is Torrenting Allowed?
Yes. Trust.Zone allows unlimited downloading and file sharing. Unrestricted P2P traffic can be quite rare with a lot of the VPNs on the market, but this one does not limit you in this area.
Trust.Zone have a firm no logging policy.
As I mentioned before, Seychelles has no data retention laws so they have no reason to keep your data.
This is absolutely critical when selecting a VPN because I’ve tested out many VPNs that say they don’t keep logs, but lots of them have made the news for handing over user session logs to law enforcement and the like for the purpose of trying and convicting users.
Connection Speeds (One of the Faster Around)
Many VPN services claim to offer lightning fast speeds, Trust.Zone included. In an effort to see exactly how accurate their claims were, I ran a speed test of my own to determine where they’re at in this area.
Here are the results of my tests which I completed with a 100 Mbps Internet connection:
- US Server
- Ping: 195 ms
- Download: 60.61 Mbps
- Upload: 36.75 Mbps
- EU Server
- Ping: 43 ms
- Download: 69.46 Mbps
- Upload: 46.12 Mbps
- Asia Server
- Ping: 315 ms
- Download: 14.51 Mbps
- Upload: 7.14 Mbps
As you can probably guess, I was very happy with the speeds I achieved. When stacked up against their competitors, even the long-established ones, Trust.Zone came out on top as one of the fastest VPNs available.
The usability of Trust.Zone was consistent and easy-to-use.
Some VPNs, even the extremely fast ones, can experience lags or intermittent sluggishness. Others are very complicated once they’ve been installed. This was not the case when I tested out Trust.Zone.
I was able to download more than 230 files with consistent speeds and no connectivity issues.
Once you create your account and install the program, you’re off to the races straight away.
The tabs for Status, Settings and so forth are easy to identify and easy to select. The buttons are rather intuitive even on a Smartphone so you won’t need an expensive Stylus to work them.
The Settings tab will tell you everything you need to know about your connection and the options at your disposal for your port.
You’ll notice the “Kill switch” option under your connection settings. Be sure to keep that one checked off.
To turn off the VPN, you just pop into the Exit tab and click “Ok.” Simple as piss.
Does Trust.Zone Work on Netflix?
As you may know, Netflix has been blocking VPN services left, right and center. They have taken a vocal stance against piracy and have to restrict regional access to much of their library due to licensing rights with many of their shows and movies unavailable in certain territories.
As such, users are always on the lookout for a VPN that’s able to unblock the Netflix catalogs in the US, American Samoa, Puerto Rico and so forth.
Perhaps due in part to their lack of name recognition (relatively new company whose name isn’t well-known), users are able to access Netflix with ease. It worked perfectly when I tested it out and I was able to stream anything I wanted from the US catalog.
I just selected a compatible server, logged into my Netflix account and Bob’s yer uncle! I was in.
The first thing I saw were the foreign titles pictured above. I clicked on the Will Smith movie and it played without a…Hitch.
While I was pleased with almost everything about my experience with Trust.Zone from their strong encryption and fast speeds to their user-friendly interface and affordability, I did notice one negative aspect to their service:
Limited Customer Support
Many of the best VPNs, like NordVPN, offer 24/7 customer support options such as live chat. This is their way of making sure that their customers are taken care of round the clock and that any hiccups that occur are swiftly resolved.
Alas, this was not the case with Trust.Zone. They offer only a ticketing system for customer support and they’re only available to field your questions or concerns Monday through Friday from 4:00 AM AEST to 2:00 AM AEST.
This could be an issue for a lot of people, depending on where in the world they live.
Additionally, you are able to select the degree of importance, whether it’s a “trivial” matter or a “critical” one.
Once you’ve submitted a question, you’ll see on the dashboard that your ticket has been added.
Fortunately for me, my question was answered in only a few hours, but I could still see how this could inhibit the activity of a user who has a real technical problem that impinges his/her ability to perform a particular time-sensitive online task.
Do I Recommend Trust.Zone?
I definitely do.
After careful review, I can say with confidence that Trust.Zone delivers solid privacy and security, top notch features and rock solid encryption. They are also one of the easiest VPN solutions to use.
Their affordability and widespread availability are an added bonus.
The live feed of their download and upload speeds for each of their servers takes the headache out of struggling to figure out which one to choose.
And given their geographical location, you’ll know that there will be no data retention by the company or third parties.
Compatible with most devices
Adequate ticketing system
Plenty of servers across the globe
Live feedback of speeds for each server
Limited customer support options
Jurisdiction -Where is Trust.Zone headquartered?
Trust.Zone hails from a safe jurisdiction of Seychelles, which is a country free from any data retention laws. This is extremely important because it means that Trust.Zone has no obligation to store logs of user information for any length of time.
In addition, Seychelles is not a part of any surveillance groups such as the five eyes. This intelligence-sharing alliance between multiple countries is a threat to the privacy of civilians falling under the reach of the group. Seychelles is far away from the clutches of Five Eyes, making Trust Zone very safe and veritably trustworthy.
Security – Is Trust.Zone secure?
Yes, Trust.Zone is safe and secure. It uses the OpenVPN is the most sought after protocol in VPNs. It is open-sourced, which means that it is constantly going through updates. Meanwhile, 256-bit encryption has so far proven to be impenetrable.
L2TP is another protocol offered by Trust.Zone but it is somewhat problematic. Hence, I suggest sticking to OpenVPN for optimum security.
Additional Security Features
Other than the core Trust.Zone security features, the provider also offers some extra features for additional security.
Trust.Zone Kill Switch
Trust.Zone has a Kill Switch feature that will prevent your information from leaking out to the web in case your Trust Zone VPN connection drops for any reason.
You can enable the kill switch from settings tab in the Trust.Zone app.
Trust.Zone DNS Leak Protection
The VPN also uses DNS leak protection to ensure that your browser doesn’t leak your DNS and WebRTC information, which can reveal your real IP address. It’s advised to keep this feature always enabled to ensure your information remains safe and secure.
Trust.Zone Dedicated IP
Trust.Zone also offers dedicated IP addresses in five countries: United States, United Kingdom, France, Germany, and Australia. So, if you need a private IP address that is exclusively assigned to you, you can opt for this option.
For some reason, every IP address has a different price which will add up to the complete cost of your package.
Does Trust.Zone keep logs?
No, Trust.Zone does not keep logs.
Trust.Zone has a good logging policy and ensures users that they keep no logs of any use-related information. Furthermore, the provider has never been involved in any logging scandal.
Therefore, Trust Zone VPN is a provider that you can trust your privacy with.
Leaks – IP, DNS, WebRTC & Virus Tests
The Seychelles VPN service does not reveal your IP, DNS, WebRTC information online.
I connected to the same US server to conduct leaks testings and received the following results:
IP Leak Test:
As you can see below, there is no IP leak problem with Trust.Zone.
DNS Leak Test:
The provider successfully passed the DNS leak test too.
WebRTC Leak Test:
No WebRTC leaks were detected when testing Trust.Zone for leaks.
I tested its Windows setup file to check if it exposed any virus or not. Luckily, it did not expose any malware. Here is the snapshot:
Servers – Is Trust.Zone P2P compatible?
Trust.Zone VPN provides impressive VPN server support to all its users and offers 167 VPN servers in 91 different zones.
The scattered server network all over the globe speaks volume for the diversity it provides to its users. With servers in Oceania, Europe, North America, Asia, and Africa, you can connect to any of your preferred locations anytime.
Trust.Zone servers are compatible with p2p. Combined with the fact that it has no IP leak problem makes it a good choice for torrenting.
Does Trust Zone Work in China?
Trust.Zone is unreliable in China. For this Trust Zone review, I’ve researched whether its performance in China and found that the provider has been inconsistent in the mainland for some time.
Although it used to work well in the past, you can’t rely on Trust.Zone in China since the country has increased the severity of its VPN crackdown.
Speed – How fast is Trust Zone VPN?
Trust.Zone offers fast average speeds.
To test the speeds, I used three Trust.Zone serves: US, UK, and Germany, and put these to the test on speedtest.net on a 30 Mbps connection. Here are the results:
On the US server, Trust.Zone recorded a speed of 27.43 Mbps, which is very impressive.
The UK server performed even better with 28.53 Mbps:
Finally, the German server was slower than others but still quite fast:
Therefore, Trust.Zone is a considerably fast VPN service to have.
Streaming – Does Trust.Zone support Netflix?
Trust.Zone is among the VPN providers that effortlessly unblocks different content libraries of Netflix.
The provider has special servers with the text “NFX” written next to the server location. Connecting to these servers will grant you access to the Netflix library of some regions Trust Zone offers compatibility with such as the US and Australia.
I used the US-NFX server to stream Avengers: Infinity War for this Trust Zone review:
Other Streaming Services
Trust.Zone also unblocks Hulu. You will have to use the US-HULU server (as shown in the image above) to unblock Hulu in any region outside the US.
Trust.Zone is quite efficient when it comes to Kodi. Since the service generally works fast and is a powerful unblocker of popular streaming apps, you can use it to access geo-restricted Kodi add-ons without any problems.
However, there is no dedicated Trust.Zone add-on for Kodi so you will have to use Windows app and keep it running in the background while you use Kodi.
Compatibility – Supports Different Platforms & Devices
Trust.Zone is compatible with numerous operating systems like Windows, macOS, Linux, Android, and iOS.
I mainly used the Windows app for Trust Zone VPN review. The Windows client is pretty basic and lightweight, which is understandable because Trust.Zone isn’t loaded with a lot of extra features. As such, the client is as simple as it needs to be and is very easy to use, though it does look a bit ugly.
But it performs well and connects to servers fairly quickly, so the average looks can be ignored.
For Mac, Trust Zone doesn’t offer a dedicated app. Rather, users need to set up Trust.Zone with TunnelBlick, an OpenVPN-based client for connecting to VPN services. As such, there’s not much to comment on since TunnelBlick is an open-source software not owned by Trust.Zone or any other provider for that matter.
Trust.Zone Android App
Trust.Zone now offers a dedicated app for Android as well. It is very similar to the Trust Zone Windows app with the same visual design and app functionalities. You can connect to your preferred servers at a single tap from the main screen and access other settings from the tab menu.
The app offers good performance and connectivity, making it pleasant to use.
Trust.Zone iOS App
Like MacOS, there is no dedicated Trust.Zone app for iOS-based devices. To get the VPN on your iPhone, you will need to set it up via the OpenVPN app. From there, the VPN works fast like with all other apps, but you won’t get the built-in kill switch functionality.
Chrome and Firefox Extensions
Trust.Zone offers Chrome and Firefox extensions which make it really convenient to control your browsing sessions with the add-on.
Pricing – How much is Trust.Zone?
Trust.Zone delivers affordable pricing plans to its users. You can avail four different pricing packages including free trial that include:
- $6.99 (1 Month)
- $3.33 (1 Year) 53%
- $2.88 (2 Years) 59%
- Free Test (3 Days)
You can get 59% discount by subscribing to its 2 years plan upfront. However, it is still expensive as compared to other VPN like Surfshark. All these plans excluding 2 yearly plan offer 5 simultaneous connections feature.
You get 10-day money-back guarantee with all plans.
Aside from standard subscription plans, Trust.Zone also offers dedicated IP packages. The price of Trust.Zone static IP varies between $1.95 – $3.24 per month depending on which country you pick.
There are various payment options available for users including Bitcoin, PayPal, and credit cards:
VPNRanks Exclusive Promo Codes
If you want to drop Trust Zone VPN price even further, It’s good news for you that Trust.Zone started #StayHome deal to its users and it will continue till 1st May 2020. The price is dropped to $2.33/mo for everyone – it’s 70% OFF.
Their hearts are with those who have been affected by COVID-19. In this unprecedented and challenging time, Trust.Zone launched #STAYHOME SPECIAL DEAL to keep users safe online at least.
Trust.Zone VPN is offering a 3-day test period to every internet user. The free trial, however, provides you with data limit of 1GB and one VPN connection.
Unlike other providers, Trust.Zone doesn’t ask for your credit card information to get the 3-day free account which is pretty awesome if you want to give this VPN a test ride.
Trustworthiness – Trustpilot Rating, Reddit Review & Support
Trust.Zone has a good Trustpilot rating of 3.8/5.0. However, it has only 2 reviews, so it’s wise to offer any verdict based on 2 reviews alone:
Trust.Zone VPN Review Reddit
There aren’t many threads on Reddit discussing Trust.Zone. However, users have expressed satisfaction with Trust.Zone in the following Reddit thread:
In terms of customer support, Trust.Zone offers limited options including:
- Support ticket
However, the service does not have a live chat feature in its armory, which is disappointing.
Comparison between PureVPN and Trust.Zone
If you want to differentiate between these two providers, have a look at this table given below:
|Servers||2000+ in 140 Countries||167 in 91 Locations|
|Compatibility||All Devices||Windows, macOS, Linux, Android,
iOS, & Mikrotik Routers
|Logging Policy||Zero Logs||Zero Logs|
|Customer Support||Live Chat & Email Support||Support Ticket & Email|
Do I Recommend Trust.Zone?
Yes, I recommend Trust.Zone without a shadow of doubt.
Evaluating its different features for this Trust.Zone review, I liked its different features like free trial, excellent reliability with Netflixunblocking, budget-friendly pricing, safe jurisdiction, fast servers, effective tunneling protocols, and industry-standard encryption levels.
However, the service needs to incorporate live chat support to facilitate users on an instant basis. Additionally, it lacks dedicated apps for Mac and iOS. It also lacks some of the advanced features that other providers in the industry are offering such as multi-hopping.
Nonetheless, it is a powerful VPN that offers real value for money and caters your privacy and unblocking needs well.
Based on the above analysis, I have no issues in awarding Trust.Zone 3.5/5.0 stars rating overall.
Pricing and Features
A subscription from Trust.Zone costs $6.99 per month, putting it well below the $10.38 per month average of PCMag's top-rated VPNs. In fact, you won't find many less expensive VPNs. Private Internet Access (3 Months Free with 1 Year Subscription at Private Internet Access) is $6.95 per month, and Norton Wi-Fi Privacy a mere $4.99 per month.
That said, Trust.Zone only offers three simultaneous connections with its base subscription, so while you may be paying less, you're also getting less. The industry average is five, putting Trust.Zone well behind the competition. You can upgrade to five simultaneous connections with Trust.Zone, but it will cost you $3.99 more per month, which actually puts it a little bit above the average price for five licenses per month. NordVPN ($3.49 Per Month at NordVPN) offers six connections, CyberGhost offers seven connections, and TorGuard lets customers use a slider to choose the number of simultaneous connections at checkout.
As with other VPN companies, Trust.Zone offers discounts if you opt for longer subscriptions. You can opt to pay $14.85 every three months or $39.95 once per year. The company supports all major credit cards but, curiously, does not support PayPal. Trust.Zone also accepts Bitcoin, so you can make your VPN purchases anonymously. The company offers a 10 percent discount on Bitcoin payments, which I have never seen before with VPNs.
Trust.Zone does not offer a free plan, but you can try the service for free for up to three days. This comes with some restrictions. You only get 1GB of data, can only access 111 VPN servers, and are limited to just one connection at a time. However, it is possible to get a free VPN. TunnelBear and AnchorFree Hotspot Shield both offer free subscriptions, but do limit how much data you can use per month. ProtonVPN also offers a limited free option, but lets you go nuts with the data.
BitTorrenters will be pleased to know that Trust.Zone does allow P2P file sharing on its networks. Its policies do, however, ask that you refrain from illegal activity when connected to Trust.Zone. For heavy-duty BitTorrent and file sharing over VPN, we recommend TorGuard.
As mentioned above sites like Netflix don't take kindly to customers connecting via VPN and will block them until they switch the VPN off. If you're concerned about not being to access some sites and services from a VPN, you may want to buy access to a static IP address. This unique address is, ideally, not associated with a VPN company and is less likely to be blocked by Netflix and other streaming video services. Trust.Zone previously offered static IP addresses for $9.99 per month, but the option has been removed from the company's site.
VPNs have been around for a long time, and there are now several ways to cook up a good encrypted tunnel. I generally prefer the OpenVPN protocol, which is newer, generally faster, and open source, so its code has been thoroughly picked over for potential vulnerabilities. Trust.Zone supports OpenVPN, as well as IKEv2, another new and secure protocol. The company also supports L2TP/IPSec, which are older and unlikely to have compatibility issues with devices.
Trust.Zone uses its own VPN protocol by default in its Windows client, although you can change it in the client's settings. A company representative tells me that this protocol uses AES-256 for data encryption and RSA-4096 for handshake encryption. This protocol is intended to bypass deep-packet inspection, which is sometimes used to identify and block VPN connections, particularly in countries with repressive governments.
While it's not a good idea to create your own encryption protocol, I've seen several VPN companies offer tweaked VPN protocols built on established standards. AnchorFree Hotspot Shield, for example, only connects via its custom Hydra protocol.
Because most other VPN services offer first-party clients for different platforms, customers typically don't need to worry about supported protocols. But Trust.Zone only supplies client software for Windows. That means if you want to use Trust.Zone with any other device, protocols will matter a lot because you'll have to muck around with manual configurations. For an example of just how complicated this can be, read my story on how to set up a VPN on a Chromebook.
Servers and Server Locations
The size and distribution of a VPN company's server network is more than just a number to brag about: it can affect how available the service will be for customers and how the service will perform.
If a VPN company has lots of servers, there will likely be fewer people per server. A smaller allotment of users per server means that each one of those individual users gets a larger share of the bandwidth pie, likely resulting in better performance. That could be an issue with Trust.Zone, which has only 127 servers. That's a far cry from the 500 server minimum I have come to expect from top-performing VPN companies. It's a distant scream from the 4,800 servers offered by NordVPN, which has the largest server network I've yet seen. Private Internet Access, and TorGuard are also notable for having over 3,000 servers, placing them far above the competition.
The number of server locations and the distribution of those servers is also an important consideration. For one thing, having more server locations means you have more choices about where to spoof your location, but it also has an impact on VPN performance. You're likely to get the best speeds from a server that is located close to your actual location. If the VPN company doesn't have a server nearby, your web browsing will take a hit.
Trust.Zone has servers across 32 countries, which it bundles variously into 80 "zones." That's not very much compared to the competition: IPVanish and NordVPN cover over 60 countries, and CyberGhost some 90 locations across various countries. Hide My Ass VPN leads the pack in distribution, supporting 286 server locations in 220 countries.
Trust.Zone has a solid server distribution, covering all the major regions of the earth and a few that are typically underserved by VPN companies. The fact that Trust.Zone has servers in South Africa is noteworthy, as far too many VPNs ignore Africa entirely. Also notable is that Trust.Zone has servers in India, Hong Kong, and mainland China—the last of which has moved to block VPN access. However, Trust.Zone lacks servers in other heavily censored countries such as Cuba, Russia, and Turkey.
Some readers have expressed concern about VPN companies using virtual servers. These are software-defined servers, meaning that a physical server could be home to many virtual servers. Interestingly, virtual servers can be configured to appear as if they are in a different location than the physical server that hosts them.
This matters if you're deeply concerned about where, specifically, your data is going. In the case of Trust.Zone, a representative tells me that the company owns some physical servers and has direct access to them. In other locations with "lower utilization" Trust.Zone rents servers from third parties, but the representative says the company only uses dedicated servers.
The gold standard when it comes to server and network security is probably ProtonVPN. This company has physical access to several of its servers, which are housed below ground in a vault. Customers can opt to have their VPN traffic routed through these servers for extra assurance that their data is secure.
Your Privacy With Trust.Zone
One of the most compelling reasons to get a VPN is that it protects your online activities from the prying eyes of your ISP. But that means that the VPN company could, if it wanted, snoop on your traffic, and even sell data about you to anyone who asked. That's why it's important that your VPN company be trustworthy.
It's ideal that a VPN company retain as little as possible about its customers and their activity. That way, if the company were to be hacked or subpoenaed by law enforcement, there would be nothing of value obtained.
When I review VPNs, I ask company reps the same set of questions to ensure that they're on the up and up. They could lie to my face, but my goal is to get companies on record with their positions. Trust.Zone gave me good answers, on the whole. For example, when I asked if the company generated revenue from sources other than customer subscription, a company representative said that it had no other money-making avenues. That's good, because it means the VPN company isn't monetizing data from or about its customers.
It's important to know where a VPN company is physically located. That way, you'll know under which legal jurisdiction the company operates and whether the company has mandatory data retention policies. Trust.Zone is located in the Seychelles, and is not subject to any data retention policies.
Hands On With Trust.Zone
As noted, Trust.Zone only supplies a native client for Windows machines. You can still use any device you like with Trust.Zone, but you'll have to either configure the operating system's built-in VPN client manually or download a third-party client like the one available for OpenVPN connections. It's a tedious process and not consumer friendly by any stretch of the imagination.
When I first began testing Trust.Zone, installing the client on my Lenovo ThinkPad T460s laptop running Windows 10 was a bit of a mess. Everything seemed fine, but I received cryptic error messages whenever I tried to connect to the VPN.
A Trust.Zone representative referred me to an FAQ article that saying that to use the Trust.Zone application on Windows 10, you must first disable Driver Signature Enforcement. The article also says that to disable Driver Signature Enforcement you "may need to Disable UEFI Secure Boot in BIOS." All the other VPN clients I have tested made the process of setting up a VPN incredibly simple.
I raised my concerns with a Trust.Zone representative who insisted that using unsigned drivers helped protect consumers, somehow. I disagreed, as did Microsoft experts I consulted. However, the point became moot when Trust.Zone pushed out an update to its installer so that it no longer requires you to mess around with your computer's default security settings. The company apparently found a workaround that satisfied its desire to not use signed drivers and still provide an effective one-click installation. I'm glad they addressed the issue, but it worries me that it was an issue in the first place.
The Trust.Zone Windows client (again, the company's only client) is a bit of a clunky affair. A simple window in blue and yellow, it has a large button at the center to begin a new connection. Click, and you'll shortly be connected to the VPN server of your choice, or whichever server the app judges to be the best. You can switch servers easily, and make a few modest adjustments from the Settings panel. It lacks the polish I've come to expect from VPN services. Private Internet Access also has an austere client, but it also has much more to offer than Trust.Zone.
Trust.Zone and Netflix
Many streaming companies restrict content to people in certain countries. Netflix in Germany, for example, might have a different slate of TV and movies than Netflix in the US. If you want to see a show that's on Netflix in a different country, just connect to a VPN server in that country.
This is why Netflix hates VPNs, and (I presume) why Netflix blocks access to anyone using a VPN. The VPN companies, on the other hand, want their customers to be able to access online services without any fuss. And so, the two are locked in an endless arms race of blocking and circumventing.
In my testing, I found that I couldn't connect to Netflix while using Trust.Zone. Accessing Netflix with a VPN running is a real mixed experience. Of PCMag's top-ten rated VPN services, these are the services that worked with Netflix when I last checked: CyberGhost ($2.75/Month at CyberGhost VPN) , KeepSolid VPN Unlimited, NordVPN, ProtonVPN, TorGuard VPN, and TunnelBear VPN. Of course, what worked when I last tested it may not work for you today.
A company representative told me that Trust.Zone doesn't offer specialized streaming servers, which is odd because I found several Trust.Zone VPN servers that were at least labeled as intended to be used with different video streaming services, including Netflix. My company contact said these specialized servers were no longer offered and would be renamed to avoid future confusion.
Trust.Zone offers few additional features beyond basic VPN protection. Its Windows client includes a Kill Switch feature, intended to prevent data from accidentally slipping out of your computer if the VPN should become disconnected.
Some VPN companies include malware protection and ad blocking, but Trust.Zone does not. That's not a great loss, since these will only ever complement, but never replace, stand-alone traditional antivirus software.
Nor does Trust.Zone allow you to indicate what traffic will travel through the VPN tunnel and what does not. This feature, called split-tunneling, is handy for anyone concerned about poor VPN speeds affecting the performance of specific apps—like video games. PureVPN and Ivacy VPN, among others, do offer this comparatively rare feature.
NordVPN may cost significantly more than Trust.Zone, but it also includes streaming-specific servers, malicious site protection, and even easy access to the Tor anonymization service to name a few.
Speed and Performance
Using a VPN means that your web traffic goes through more wires and more machines than normal, which in turn means that you're probably going to see more latency and lower upload and download speeds than usual. To get a sense of how big an impact each VPN makes, we run a series of tests using the Ookla speed test tool. (Note that Ookla is owned by Ziff Davis, which also owns PCMag.)
We first run several tests with the VPN inactive, and then several tests with the VPN active. Then, we drop the highest and lowest results, average what remains, and find a percent change between the two sets of test results. To get a sense of how the VPN performs when accessing overseas servers, we run a second series of tests, but this time using a VPN server in Australia and an Ookla test server in Anchorage, Alaska.
We control for as many variables as we can to make these tests a useful point of comparison. However, they shouldn't be considered a definitive assessment of a VPN service's performance. Think of these more as a snapshot in time. Depending on where you are, when you are using the VPN service, and what servers you connect with, your mileage may vary.
In my domestic latency testing, I found that Trust.Zone increased latency by 238.5 percent. That's not the worst score I've recorded, but most other VPNs manage better. The best recent score comes from TorGuard VPN, which reduced latency by 6.7 percent in my testing. In the international latency testing, Trust.Zone increased latency by 311.5 percent, which is par for the course. TunnelBear has the best score in this test, raising latency by 270.3 percent.
Trust.Zone performed well in the all-important download speeds test. Domestically, it reduced download speeds by a mere 4.9 percent. TorGuard, however, edged it out for another win, dropping download speeds by only 3.7 percent. Trust.Zone did well in the international download test as well, slowing speeds by 54.2 percent. AnchorFree Hotspot Shield has the best score in this test, where it reduced download speeds by 39.9 percent.
My test results showed Trust.Zone slips a bit in the domestic upload test, where it lowers upload speeds by 7.6 percent. IPVanish has the best score in this category, reducing upload speeds by 2.9 percent. The international upload tests have always been a strange beast, with all results clustering around 98 percent, and Trust.Zone falls in line with this trend. It reduced international upload speeds by 98.5 percent. Private Internet Access had the best score in this test, where it reduced speeds by 97.3 percent.
To get a sense of where Trust.Zone ranks, the following chart shows the latest results from the top-rated VPNs.
I do not think that speed should be the only criterion on which a VPN is judged, or even the most important criterion. But people are understandably very concerned about having to trade performance for security. At PCMag, we've found that TorGuard VPN had the least impact on web browsing overall, and have named it the fastest VPN we've yet reviewed.
Before Trust.Zone pushed out its client software update, I had already run my entire battery of speed tests using the VPN client from OpenVPN and Trust.Zone servers. These results were significantly worse than what I found using the Trust.Zone client software in all categories, and in most cases either the worst scores I had recorded, or very close to them. This is likely because the Trust.Zone client software does a better job picking servers than I did. However, I see it as an indictment of Trust.Zone's decision to not offer first-party clients on other platforms. I did my best to choose a server I thought would perform well based off the location names given to the servers, and my results were terrible.
Trust.Zone for Android
Trust.Zone doesn't offer a client for Android. Instead, the company recommends that customers manually configure the VPN client within Android or download and configure the OpenVPN app. This solution works, but it's not great for customers. We much prefer to see excellent Android VPN apps from vendors.
Trust.Zone for iPhone
As with other platforms, Trust.Zone does not offer a VPN app for iPhones. That's disappointing, but the same work-around applies: if you want to use Trust.Zone with your iOS device you'll have to configure the built-in client or download and configure the OpenVPN app. Neither of these approaches are particular customer friendly.
Trust.Zone for Mac
By this point, a careful reader will not be surprised to discover that Trust.Zone does not offer a VPN app for macOS. If you're on a Mac and keen to use Trust.Zone, you can manually configure the built-in client. On its website, Trust.Zone recommends using the open-source Tunnelblick OpenVPN client. We still prefer VPN services that provide customers a full range of clients for their devices.
Trust.Zone for Browsers and ChromeOS
When I spoke with a Trust.Zone representative, they told me the company does not offer a browser plugin. Several other VPN services now offer plugins that only encrypt browser traffic while your other apps communicate outside the VPN tunnel. NordVPN, Private Internet Access, TunnelBear, IPVanish, and KeepSolid VPN Unlimited are the top-rated VPN services that do offer browser plugins.
In particular, TunnelBear is notable for its browser support. This bear-centric company offers a password manager and tracker blocker, as well as its VPN service, in the form of browser plugins.
After tinkering withVPNs and ChromeOS for a very, very long time, it's my conclusion that the best way to use a VPN on that platform is by running an Android VPN app. Unfortunately, Trust.Zone does not provide an Android app. While it is possible to configure the VPN client bundled with ChromeOS, I found that it didn't always work with OpenVPN.
Trust.Zone VPN may have a very competitive monthly fee, but it doesn't offer much else. Once the company updated its Windows client, it racked up decent speed test scores, but its collection of servers and server locations is disappointingly small. The biggest drawback of Trust.Zone is that it only offers one client, leaving customers to fend for themselves on mobile and macOS. That's unusual among VPN companies. Our Editors' Choice winners supply more robust server networks, better clients across more devices, and a plethora of useful extra features beyond basic VPN protection. They are NordVPN, Private Internet Access, and TunnelBear.
Accepts anonymous payment.
Adequate speed test scores.
No clients for Android, iOS, Linux, or macOS.
Only three simultaneous connections.
Lackluster client experience.
No specialized servers.
The Bottom Line
While very affordable, Trust.Zone VPN offers a small server collection, few simultaneous connections, and does not have client software available for platforms beyond Windows. For us, that's a non-starter.
A cheap way to access P2P safely on unblock Netflix, but otherwise Trust.Zone doesn't have the power to compete with the top VPNs.
- Low two-year price
- P2P support
- Unblocks Netflix
- Dedicated IP addresses available
- Below-average speeds
- Few advanced features or settings
- No iOS or Mac clients
Trust.Zone is a simple and straightforward VPN which tries to cover the basics, but is distinctly short in some areas.
There are 164 P2P-friendly servers in 31 countries, for instance. That might be enough for many people, but top competitors give you much more (ExpressVPN has 3,000+ servers and NordVPN over 5,000.)
The company offers a well-designed Windows client and has just added an Android app to Google Play, but there’s nothing for Mac or iOS. To use Trust.Zone on those or other devices, you'll have to set it up manually via OpenVPN or L2TP. That's a significant hassle, although the website does at least have plenty of instructions on how to do so.
his lack of platform support is probably why Trust.Zone supports only three simultaneous connections by default. If you're not using it on mobile devices, that'll probably be just fine, although you can add three further connections for $1.43 (£1.10) a month.
The monthly plan looks reasonable at $6.99 (£5.38), dropping to an effective $3.33 (£2.56) if you sign up for one year, or a rock-bottom $2.33 (£1.79) over two years.
Unusually, you can also buy dedicated IP addresses in Australia, France, the UK and US from $2.33 (£1.79) a month. Only you will use that IP address, so you won't be as anonymous as usual, but there are advantages, too. Your IP won't be blacklisted because of someone else's actions, plus banking and other sites are less likely to raise alerts if you always have the same IP address. Furthermore, you’re more likely to be able to access streaming sites, and it'll be easier to run a server on your own PC.
Trust.Zone also offers a free 3-day test, but this restricts you to 1GB of data transfer, enough for minimal connection tests only.
This won't quite be the full story. The company restricts its free plan to 1GB of traffic, so at a minimum this requires recording the total bandwidth used. And enforcing a three-connection limit means there must be a stored record of connections associated to your account. But none of these need to be kept long-term, and even if they were, can't in themselves be used to determine what you were doing online.
The policy offers more reassurance by explaining that although DMCA notices of illegal file sharing are reviewed, 'since we store no connection logs, we couldn't associate a request with a customer identity even if legally compelled to do so.'
Sign up with Trust.Zone and a Setup VPN page gives you a download link for the Windows client, and links to manual setup guidance for Windows, Mac, Android, iOS, Linux, DD-WRT, Xbox 360, PlayStation, Smart TVs, Amazon Fire Stick and more.
There's a lot of installation support here, including ovpn links, certificate files, DD-WRT scripts and firewall rules, and more. That's good news if you were looking to set up multiple devices, although not much consolation if you were just after a simple Android app.
We opted to install the Windows OpenVPN-compatible client. This handled all the setup complexities for us, and was exceptionally easy-to-use. We quickly had the program auto-connecting to our preferred server on launch, and switching was as simple as clicking the Servers button and choosing an option from the list.
Locations were conveniently sorted into continents. If that still involves too much scrolling up and down the list, a Favorites system enables bringing your most commonly-used servers into one place.
The client isn't as good with low-level configurability. There's a kill switch, DNS leak protection (turned off by default, oddly), and the ability to change your OpenVPN port, but that's it.
We also noticed an odd problem where the client wasn't always able to find our IP address when we weren't connected to the VPN. The console would regularly display 'Updating...' for minutes at a time, rather than finding our real address.
The kill switch did correctly block internet access when we manually closed the VPN connection, though, ensuring our web traffic was always protected.
Trust.Zone's Windows client lists a UK server names uk-bbc.trust.zone, which we hoped meant it would allow us to stream BBC iPlayer content. But our hopes were in vain, and all we got was iPlayer's standard 'this content is not available in your location' message.
Trust.Zone did manage to unblock US-only YouTube content, but as that's just about the easiest task in the VPN world, we weren't overly impressed.
US Netflix is the real unblocking prize, of course. Trust.Zone has a special US Netflix location, reducing the need to try each server manually, and this allowed us to stream Netflix without any problems.
Trust.Zone's performance seems to have picked up a little since its poor results in our last review, with local UK servers averaging a very usable 55Mbps.
US speeds were more disappointing. Peak speeds were acceptable at around 40Mbps, but other servers were under 20Mbps, and others refused to connect at all.
Connection times were another issue, with the client regularly taking 15 seconds or more to get connected. Measuring long-distance speeds was particularly difficult as the client would regularly wait for a very long time, before failing with some kind of connection error.
Disappointing speeds aside, the client did at least protect our privacy well. Testing showed it allocated IPs in the locations we requested and reliably prevented WebRTC and DNS leaks.
Trust.Zone's disappointing speeds, minimal features and lack of any iOS or Mac clients are major problems. But if you're looking for P2P support and Netflix, the service could be good enough, especially with its bargain $2.33-a-month (£1.79) 2-year plan.
Why Choose Trust.Zone VPN
They run circa 130 servers in 80 zones (check the map), support P2P and don’t cap your bandwidth or log your usage, allow up to three simultaneous connections, and have a no-risk free trial. Overall, Trust.Zone performed relatively well in my tests, but the performance was inconsistent.
Best VPN for
- Netflix, Hulu, and streaming online
- Torrenting and downloading
- Free trial
- 10-day money-back guarantee
- OpenVPN, 256-bit AES encryption
- Native cross-platform client, + config files for many platforms
- Unblocks Netflix US (for now)
- No logs
- Kill switch, DNS leak protection
- Accepts Bitcoin
- No live chat, slow, unhelpful ticket support
- Inconsistent performance
- No advanced customization
- Doesn’t unblock BBC iPlayer
Pricing and Plans
Trust.Zone offers a three-day free trial, and you don’t need to submit your payment information to get a hands-on experience with it. The free plan includes one connection, 1GB data, 109 servers, and the native software.
Interestingly, a few days ago when I tested it, the free trial was only available through a Login link on the main page while the “Try It Free” offer would inevitably lead to a checkout with the paid plans only. It made it very hard to figure out how one is supposed to get the free trial. But at the time of writing, the pricing page layout appears with the limited time offer – the Free Test. Either things are very flexible at Trust.Zone, or it was a usability flaw the provider fixed.
Once the free trial is over, you can subscribe to their paid service. The monthly subscription will set you off $8.88, while the annual plan is $39.95. The paid subscription gets you 130 servers, unlimited data transfer and bandwidth, support for P2P, great encryption, and three simultaneous connections. At this point, Trust.Zone is one of the very affordable VPN services out there.
All plans are covered with a 10-day money-back guarantee, and you can pay via credit cards, PayPal, Qiwi, WebMoney, wire transfers, Alipay, and cryptocurrency (in case you’ve been wondering what to do with your Bitcoins).
Their refund policy is not unconditional, however. You can’t exceed 1GB, and you need to provide a legitimate reason why it doesn’t work for you because by subscribing to a paid plan after a free trial you certify you are “fully satisfied with the Service.”
Trust.Zone offers support for an impressive array of platforms starting from the traditional Mac, Windows, Android, and iOS, to Linux, Ubuntu, DD-WRT, Xbox 360, Play Station, Smart TVs, and Amazon Fire Stick. They offer a native desktop client and instructions to set up their service relying on the open-source OpenVPN client.
The Manual Setup instruction conveniently lists your VPN login and password, which are not the same you created during signup. You can also download your configuration files for OpenVPN, so when connecting via the open-source client, you will need the VPN login/pass combo.
On the other hand, when you choose to download Trust.Zone’s native desktop client, it comes with your credentials already baked in. So, you don’t even need to log in when you launch your VPN client.
Even though there was no sign of trouble when I was setting up the service, it took me several hours just to get it to work, and I still have no idea why it wouldn’t connect at first, and why it decided to connect in the end. The OpenVPN solution would refuse to authenticate me, even though I was using the right login credentials, and a support agent confirmed I was using the correct combo.
After four rounds of uninstalling and reinstalling their desktop app, it finally started working, and I was able to run my tests.
In the meantime, I sent their support a desperate cry for help. There is no live chat, but they replied within 4 hours of my request with no explanation or suggestion whatsoever. Nor did they request the OpenVPN log file. Instead, they re-started my free trial, which was supposed to give me more free time. In reality, my free subscription turned out to be over even though I was only beginning my day 2 of the three-day trial. Thankfully, I was able to run the tests before they “fixed” my problem.
The bottom line is – if it works, Trust.Zone is a feasible solution, but when it doesn’t work, troubleshooting is a pain in the neck.
The Trust.Zone native app has a kill switch and a toggle to enable the DNS leak protection. You can also run the app on system startup, and check the current status of your subscription. The settings also let you choose the encryption protocol – from SSH, SCP, SFTP to FTP, HTTP, HTTPS, and OpenVPN.
You can scroll through the servers and customize your list based on favorites or regions – that part is straightforward.
Other than that, there are no advanced bells and whistles, while the user interface is fairly basic as such.
Privacy and Security
Trust.Zone supports OpenVPN and AES-256 bit encryption and lets you choose from an array of less-secure protocols, but the currently golden standard of encrypted connections is available and backed by a kill switch and a DNS leak protection. So far, so good.
The provider is registered in Seychelles, which is a pro-privacy region, and they accept anonymous payment methods like Bitcoin. As far as their logging policy is concerned, they keep your email but not the payment details.
Trust.Zone is a viable solution for average users, and when it works, it delivers. I am not happy with my free trial mostly due to the technical issues, which their support didn’t make any effort to solve. I do like their no-logs policy, no data throttling and support for P2P topped with very wallet-friendly plans. So, take the free trial for a fully-fledged field test before subscribing.
Trust Zone is a Seychelles-based VPN service that offers a basic, minimal VPN at a competitive price. For this new and updated TrustZone VPN review, I put the VPN through a barrage of tests to see how it performed. Overall the results were pretty good, but Trust.Zone still has some shortcomings.
Unlike most other VPNs, Trust.Zone only offers apps for Windows and Android. This leaves Mac OS and iOS users relying on third-party apps or other solutions. Trust.Zone is also rather limited on features compared to other top-performing VPN services.
Fortunately, Trust.Zone offers a free trial on their website here, as well as a 10 day refund window on paid plans. The free trial is completely risk-free and no payment information is required.
Now let’s examine the test results for this Trust Zone VPN review.
- Competitive prices
- Great speeds and reliability
- Good leak protection settings
- Free trial (no payment info required)
- P2P torrents allowed
- Dedicated IP addresses are available
- Limited on features
- No custom VPN clients for Mac OS or iOS (but still supported)
Company and jurisdiction
The company behind Trust.Zone VPN is Trusted Solutions Ltd.
The company is based in Seychelles.
Good privacy jurisdiction – Seychelles is a small chain of islands off the coast of Africa. It is not a member of any mass surveillance alliances (5 Eyes or 14 Eyes). Being a small independent island chain in the middle of nowhere, Seychelles appears to be a very good jurisdiction for a VPN service.
Another company associated with Trust.Zone is Tersys Group OÜ. According to the Terms of Service,
It’s not too uncommon for VPNs in overseas jurisdictions to work with other entities for payment processing. Trust.Zone appears to be using the company Tersys Group OÜ in Estonia for this purpose. (Estonia is also not a member of the 5/9/14 Eyes surveillance groups.)
Trust.Zone VPN prices
Trust Zone offers very competitive prices with three different pricing tiers, in addition to the free trial option.
Below you can see the best savings are with the 2-year plan, which is only $2.33 per month when you use our coupon code: RESTOREPRIVACY10
Aside from the cheapest monthly rate, another benefit with the 2-year plan is that you get five simultaneous connections, rather than three.
One cool add-on is the option to get a dedicated (static) IP address. This can be purchased as an extra feature, with the prices varying by locations. There are also other VPNs with dedicated IPs to consider as well.
If you want an anonymous payment option, you can pay in Bitcoin. Right now, TrustZone is even offering a 10% discount with Bitcoin and other cryptocurrency payments.
Here are the payment options available:
Now let’s look at another way to save money.
Trust.Zone coupon code for Restore Privacy readers
In addition to the 10% discount for cryptocurrency payments, TrustZone VPN is also offering an exclusive coupon code for Restore Privacy readers to get another 10% off. Simply enter this coupon code:
Here’s how to get the cheapest monthly price on TrustZone VPN:
- Go to the checkout page and enter the coupon code: RESTOREPRIVACY10
- Select the three-year plan
- Select Bitcoin or another cryptocurrency for an additional 10% savings
- Checkout and get Trust.Zone VPN for only $2.02 per month
This will drop the price to $57.59 for a two-year subscription, or $2.25 per month.
Trust Zone VPN free trial
The free trial is probably the best option if you are on the fence about a subscription but still want to test it out. You will get to use the service for 30 days or 1 GB of data transfer, whichever comes first.
Note: Unlike many other free trial VPNs, Trust.Zone does not require any payment information to get started. Simply create an account and test out the service, completely risk free.
If you want to go the free trial option, there are also other free trial VPNs you can consider.
Trust.Zone refund policy
Trust Zone offers a 10 day refund window, but only if you don’t go over 1 Gb of data transfer (total download and upload). As they explain on their website:
If you are not completely satisfied with our VPN services, and you notify us in writing via email within the first 10 days of your contract that you wish to cancel, you will be given a 100% refund of the contract amount in case the bandwidth usage is not more than 1GB.
In exceptional cases if your paid subscription plan’s quota is exceeded more than 1GB, you are able to ask for a partial refund. Fill in a form for a partial refund here.
Using Trust.Zone VPN
As of the time of this Trust.Zone VPN review, there are only two custom VPN clients that Trust.Zone offers:
- Windows VPN client (compatible with Windows XP, Vista, 7, 8, and 10)
- Android VPN client (compatible with Android 4, 5, 6, 7, 8, and 9)
While Trust.Zone is rather limited with its VPN clients, they do offer full support for other devices and operating systems, including:
- Mac OS (uses Tunnelblick with OpenVPN)
- iOS (iPhone and iPad)
- Gaming systems (Play Station and Xbox 360)
- Smart TVs
- Amazon Fire TV & Fire Stick
Setting up Trust.Zone VPN on one of the devices or operating systems above is very easy with their Connection Wizard. This handy tool walks you through the process step-by-step:
- Choose your operating system
- Select a VPN protocol
- Choose a server location
- Follow the custom instructions, which are created based on your previous selections.
You can also download a zip file with every VPN server configuration file, which is useful for setting up your VPN on a router.
The lack of custom VPN clients for other operating systems may be frustrating for some people, especially Mac and iOS users. This is because third-party apps are usually short on features and do not offer leak protection settings. If you want a fully-featured VPN with a large lineup of custom VPN apps, I’d recommend going with ExpressVPN.
Trust Zone Windows app
The Trust.Zone Windows VPN app did very well in testing. Although it is somewhat small and minimal, it offers all the basic settings you needed and a good layout. Below you can see the main screen of the TrustZone VPN app on the left, as well as the settings screen on the right.
I tested the TrustZone client on a Windows 10 laptop and it performed very well:
- The kill switch and leak protection settings effectively secured all traffic (no leaks)
- Port selection was easy
- Connection were quick to establish and reliable
- No bugs, errors, or problems to report
Trust.Zone VPN speed tests
For this new and updated Trust Zone review, I ran a number of different speed tests with servers in Europe and the US. The results were excellent. All tests were carried out a 160 Mbps connection from my physical location in Western Europe.
Here was a Trust Zone server in Denmark, giving me 147 Mbps:
Next up was a server in France at 155 Mbps.
This basically maxed out my baseline connection speed.
Next up was a Trust Zone server in the UK. Again, the speeds were maxing out my baseline connection at around 155 Mbps.
With these speeds, Trust.Zone would be a great option if you need a fast and reliable UK VPN service. In fact, all of the Trust.Zone servers I tested in Europe offered speeds between 145 to 155 Mbps, which is very impressive.
In addition to testing nearby servers, I also tested a number of servers in the US, and the speeds were also great.
Trust Zone VPN server in New Jersey: 152 Mbps
Trust Zone VPN server in Miami, Florida: 112 Mbps
Trust Zone server in Georgia: 118 Mbps
As you can see above, TrustZone is a great option if you need a good VPN for USA or other regions in North America.
Verdict on speeds: Trust.Zone VPN offers excellent speeds throughout their server network. Servers in my general location basically maxed out my baseline bandwidth connection at around 155 Mbps. This is one of the fastest VPNs I’ve tested.
Trust Zone VPN privacy and security
Trust Zone VPN also does well in terms of privacy and security.
For encryption, Trust.Zone uses an AES-256-CBC cipher, SHA256 authentication, and an RSA-2048 handshake. The Trust.Zone client offers built-in leak protection settings, including a kill switch and DNS leak protection.
I thoroughly tested the Windows VPN app with different servers. I did not find any IP address leaks or DNS leaks.
Mac OS X – Although Trust.Zone does not offer a VPN client for Mac OS, I did run some tests using Tunnelblick. Tunnelblick is the free, open source OpenVPN client that you can easily use with Trust.Zone. Everything worked well without any problems or issues.
Note: If you are using Trust.Zone with Mac OS using Tunnelblick, keep in mind that Tunnelblick does not have a kill switch. This means that your traffic is not getting blocked if the VPN connection drops. For Mac OS users who want full protection, see the best VPNs for Mac OS.
Trust Zone VPN with Android
If you want to use TrustZone with Android you have two options:
- OpenVPN using the OpenVPN Connect app
- L2TP/IPSec using the Android built-in VPN functionality
Generally speaking, L2TP/IPSec is not as secure as OpenVPN, as I explained in my overview of VPN protocols. Using OpenVPN with the Trust Zone app also allows you to easily switch between different servers in the VPN network.
Here are a few screenshots from testing Trust Zone Android VPN client:
In testing out various VPN servers on Android, I did not run into any problems. The connections were fast and reliable.
Trust Zone support
When testing out everything for this review, I sent the Support department a few different random questions. The response times were good, with all questions being answered on the same day I submitted the tickets.
Trust Zone does not offer live chat at this time. All support queries are handled through a ticket system in the member’s area of their website.
One drawback that has been noted in the comments section is that Trust.Zone support is not available on weekends. This is explained in the member’s area as follows:
Support is available: Monday to Friday, 6:00 am to 4:00 pm GMT +0
TrustZone for torrenting, Netflix, and in China
With torrenting, TrustZone may not be a bad option, but it really depends on the operating system you are using. If you are a Windows user, you can use the TrustZone Windows client, which offers the full protection of a kill switch. This will keep your traffic secure if the VPN connection drops, thereby protecting your real IP address.
If you are a Mac OS or Linux user, you may want to consider other options that provider more security through custom VPN clients. Check out the best VPNs for torrenting to see more options.
Next up is the question of Netflix. Does TrustZone work well with Netflix?
Within the Trust.Zone client there’s a dedicated servers in the US for American Netflix. I tested it and everything worked well.
Use Trust.Zone on Fire Stick and Fire TV
Even though Trust.Zone does not have a dedicated app in the Amazon App Store, you can still use this VPN with Fire Stick and Fire TV. To do this, you will need to utilize third-party apps on your Fire Stick and then import a Trust.Zone server configuration file for the server location you want to use.
Note: Some people prefer to use dedicated VPN apps on their Firestick because this is easier to setup and makes switching servers fast and simple. This is explained more in our guide on the best VPN for Firestick.
Does TrustZone work in China?
Many VPNs are blocked in China. This is due to censorship efforts and what is known as the Great Firewall of China, which effectively blocks many VPN services.
Trust.Zone claims their VPN works in China if you utilize port 443, although I cannot confirm if this is true or not.
Check out my guide on the best VPN for China for additional options.
On the Trust.Zone homepage, they claim to be a “no logging” VPN service.
What information is logged when customers connect to our VPN service?
All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.
Because Trust.Zone is a VPN with a free trial, it necessarily follows that they are logging bandwidth. After all, the free trial is limited to only 1 GB of bandwidth or three days, whichever comes sooner. Previously, they would show the bandwidth that was logged under your account, but it appears they removed this feature.
If you find this concerning, there are a handful of VPNs that don’t keep logs, which may be a better alternative.
Trust.Zone review conclusion
If you’re looking for a basic, cheap VPN that still performs well, Trust.Zone is hard to beat. In some ways it is like Private Internet Access, but with a much better jurisdiction (outside of the United States) and a free trial. For another great budget VPN service, NordVPN is also hard to beat, and it offers significantly more features and apps.
Trust.Zone did well in all tests for this review. From a privacy perspective, it offers many benefits: excellent jurisdiction (Seychelles), no leaks, a good kill switch, and minimal logs (bandwidth). In terms of performance, it is one of the best VPNs I’ve tested.
For a basic VPN service, Trust.Zone does well. If you want a fully-featured VPN with apps for all devices and operating systems, you’d be better off with ExpressVPN, which also works with Netflix, torrenting, and more. For a cheaper alternative NordVPN is also a good option. For a comparison of these two top-rated VPNs, see the NordVPN vs ExpressVPN comparison.
Trust.Zone has pretty much everything most VPN users are looking for: A helpful website, user-friendly apps, and the ability to bypass Netflix geo-blocks. Overall, we still found it wasn’t quite as fast as a provider like ExpressVPN.
However, it doesn’t have 24/7 customer support. The choice of protocols is also limited, but since they offer OpenVPN – a favorite protocol among many users – protocol choice isn’t a big problem.
Trust.zone allows 5 devices per license, but it is not compatible with a router. It also has no apps or config files for smart TV.
The price packages are pretty affordable, and they also run special deals and discounts to help users save some extra bucks.
What we really like is how Trust.Zone comes with a 3-day free trial and allows a maximum download of 1GB. There is also a 10-day money-back guarantee. While it’s not as long as some of its other competitors, it’s plenty of time to see if you like the VPN or not.
With 128 servers in 31 countries, Trust.Zone has good speed. Even though the network isn’t large, the company continues to add new servers. It’s also able to access Netflix, BBC iPlayer, and other streaming sites, which is a major feat.
Security is also a plus for Trust.Zone; the VPN has a kill-switch, AES-256 bit encryption, OpenVPN and L2TP over IPSec (the only two protocols offered), and a warrant canary.
A warrant canary indicates that this company has never been asked for any user details by the government. While this does not mean that they will not reveal anything if the government approaches them in the future, it does add a level of transparency to Trust.Zone’s services.
And, while they don’t promote it as one of their features, Trust.Zone does allow P2P torrenting on their servers.
Overall, it’s a good VPN and serves almost all purposes for which users seek a VPN.
It protects your identity, hides your IP, helps you connect to Netflix, and prevents ISP snooping. The rates are pretty affordable too, and there’s a discount if you buy the subscription with Bitcoin.
We also think that speed is an important factor (yes, we’ve tested that!) and overall: for a faster service, we still recommend a provider like ExpressVPN.
It’s also important for streaming, too. And if that’s your main reason for using a VPN, I’d still recommend a faster vendor that offers truly hassle-free streaming. Why not check out our top picks for Netflix?
|Number of countries with servers||32|
|Number of servers||127|
|Number of IP addresses||200|
|Does VPN keep logs?||No|
|Does VPN include a kill switch?||Yes|
|Number of devices per license||5|
Trust.Zone is compatible with all major platforms – Windows, Mac, Linux, iOS, and Android. The app is easy to install and it takes just a few seconds to get connected.
The sign-in process is easy. Simply select a plan from the drop-down menu and choose a payment method, then confirm your order and checkout.
The app is designed so that novice users can use it easily without getting into any technical details. It allows you to download and seed torrents and has two protocols – OpenVPN and L2TP over IPSec. Trust.Zone doesn’t support PPTP, which is okay for many users because it’s the weakest VPN protocol.
The basic interface is really simple, but if you are an advanced user, you can visit the settings section to select the right VPN port and change other settings as well.
Trust.Zone has three paid packages – monthly, 3-monthly, and yearly. There is also a free package that offers 1GB for 3 days. You can access 108 locations and get unlimited bandwidth. Once you’ve exhausted the trial, you’ll need to move to a paid plan.
All paid plans give access to 133 servers and allow 3 simultaneous connections on the same license. You get unlimited bandwidth and unlimited server switching on paid plans.
Accepted payment methods are PayPal, Credit Card, Bitcoin, Bank transfer, and more. Bitcoin is preferred by privacy enthusiasts because it does not reveal any data of the user. Also, if you use this payment option, you get 10% off on your invoice on Trust.Zone.
If you buy the VPN and find that it’s not performing according to your expectations, you can get your money back without 10 days of ordering. The processing of your refund might take up to 20 days. If you use more than 1GB in the free trial, your refund will be limited to half the amount you pay.
Depending on the country of your residence, VAT is extra on the VPN prices mentioned above.
Reliability & Support
Trust.Zone has three ways to contact the company: email, social media, and a contact form. We tried to contact them on Facebook but did not have any luck. The contact form and email were both sufficient and took one day for a response.
A simple VPN service that offers a lot for an affordable price
Trust.Zone’s encryption, OpenVPN protocol, no-logs policy, kill-switch, and Seychelles base make it a trustworthy VPN. While the protocols are limited, OpenVPN is available throughout. Even though the customer support isn’t as expansive as we’d hope, Trust.Zone is an easy VPN to use on any device, and it can access Netflix and other blocked content.
If you want an affordable option that allows you to watch Netflix and torrent in peace, Trust.Zone is the right choice for you. However, they don’t have a very large network. So, if you’re looking for a server in some specific countries (for example New Zealand), you might be disappointed.
- 133 servers in 32 countries
- State of the art encryption
- 10-day money back guarantee
- Ability to access Netflix
- 3-day free trial