Best VPN-services Sites

1

Hotspot Shield VPN Reviews

4.9 out of 5.0

2

Ivacy VPN Reviews

4.8 out of 5.0

3

NordVPN VPN Reviews

4.7 out of 5.0

4

CyberGhost VPN Reviews

4.6 out of 5.0

5

Norton Secure VPN Reviews

4.5 out of 5.0

6

VPNCity VPN Reviews

4.4 out of 5.0

VPNCity VPN Reviews 2020

VPNCity VPN Reviews 2020
Price
Quality
Guarantees
Support
Summary

It’s always exciting when a new VPN provider joins the competition. If you’re lucky, you’ll be spoiled with promotions and, hopefully, amazing service. In this VPNCity review, we’ll leave no stones unturned as we test out this newbie in the VPN world. 

VPNs tend to promise unparalleled security and speed while throwing in extra features in their plans. Will VPNCity live up to the early hype and positive ratings from users? Read on to find out and get exclusive insight from our tests. 

What is VPNCity? 

VPNCity is a Hong Kong-registered VPN that’s barely a year old at the moment of writing. Owned by Think Huge Ltd, VPN City started out by offering basic protection for internet users. It has since beefed up its services, and here is what you’ll get from VPNCity. 

  • It operates on 3,167 servers that span across 42 cities. 
  • You can connect up to 12 devices per account, depending on the plans that you sign up to. 
  • VPNCity supports popular platforms, such as Windows, macOS, iOS, Android, and FireTV. 
  • It’s also available as browser extensions for Chrome, Firefox, and ShadowSocks Proxy. 

VPNCity’s immense network of servers puts it on par with some of the industry leaders. 3K+ servers suggest that VPNCity will do well in the speed department. 

It’s also rare for VPN providers to offer more than 10 devices per account. However, VPNCity is generous and breaks this limit in its 2-year subscription plan. 

VPNCity Review

It’s fair to claim that VPNCity is one of the most affordable VPNs that we’ve ever reviewed. It offers four types of subscription plans. Each plan offers an amount saved and a limit on devices. The longer the plan, the more you save and the greater the number of devices. 

  • 2-year plan: $2.99 per month, up to 12 devices. 
  • 1-year plan: $3.00 per month, up to 10 devices.
  • 6-months plan: $5.99 per month, up to 8 devices.
  • 1-month plan: $9.95 per month, up to 6 devices.

Trying out VPNCity is risk-free as each of the plans is backed by 30-day money-back guarantee policy. 

Because it’s a fairly-new VPN, we hoped that this review would start on a good note. But it didn’t. Unfortunately, the VPN app refused to log us in on Windows. 

We received the following error and contacted customer support via live chat. 

Kudos to the support personnel, I was informed that our IP had been blocked. 

However, despite having the account unblocked, we were still unable to connect to any server. It was only after uninstalling and reinstalling the VPNCity app that we got a successful connection. 

Perhaps some bugs are yet to be ironed out in this young VPN. We decided to give it the benefit of the doubt and test the important features.

The Pros 

As a new kid on the block, VPNCity has got the basics right. Here are some areas where the VPN provider lives up to expectations.

1. Secure Encryption and Protocol

Like most VPNs, VPNCity employs the AES-256 encryption to protect data from spies and hackers. 256-bit encryption is used by government agencies, militaries, and banks. This gives you an idea of how safe it is. 

VPNCity initially supported SoftEther, a TCP/IP based protocol used in transferring data packets on VPN networks. It has since introduced OpenVPN on its apps, which is a common protocol used by most providers. 

You can choose the protocol manually in the app settings.

2. No Logs Policy

VPNs should be trustworthy, in the sense that the servers do not store information that can reveal your identity. VPNCity has clearly specified that it doesn’t store IP Addresses, traffic logs, and other info that may incriminate its users. 

3. Safe Jurisdiction

You may have stumbled on VPNCity’s Australia-based address on its support page. Australia is part of the 5-Eyes alliance, which isn’t the best place to start a VPN service. However, the business is registered in Hong Kong, which is known for its strong privacy laws. 

VPNCity also provides an updated warrant canary on its site, which lists the number of requests from governments in turning in the information. At this moment, the warrant canary is a clean slate. 

4. IP Leaks

Some new VPNs are known to suffer from IP or DNS leaks. These are flaws that inadvertently give your location away by failing to mask the original IP address or DNS. We did a quick test and found VPNCity to be reliable. 

Our physical location is in Malaysia, and here’s what connecting to a US server looks like on an IP leak test via NordVPN.

 5. No Virus Detected

With new VPNs, there’s always the risk of a couple of viruses being installed. Thankfully, VPNCity commits no such offenses. Our quick virus test triggered no alarms.

6. Easy To Use

Bright-colored and easily-identifiable icons are what you’ll have after launching the VPNCity app. The app supports easy-connect, which allows users to connect to an optimal VPN server immediately. 

he list of servers can be accessed on the Locations tab. Some of the servers are optimized for streaming and they are highlighted on the list.

You can also manually enable the kill switch, which disconnects the Internet when the VPN connection drops on the Settings tab. 

7.  Supports Netflix 

The ability to bypass Netflix’s clampdown on VPNs has been an informal benchmark amongst VPN providers. VPNCity has landed itself as one of the few that manage to unblock Netflix. 

We successfully connect to Netflix US, with the US Streaming server. The same feat was repeated with Netflix UK, by connecting to the streaming server in London.

8. Live Chat Support

Getting help is easy with VPNCity. We’ve found the live-chat support to be responsive and very professional. The support personnel joined the chat room almost instantly, and our queries were quickly dealt with.

The Cons 

Our VPNCity review shows promising signs to compete against the big boys. However, it does need to drastically improve in the following areas.

1. Inconsistent Speed

We were initially surprised by the lack of latency when we connected to a server in a neighboring country. Here’s what a VPN-less connection looks like in Malaysia.

e then connected to Singapore, with impressive download speed.

The download speed continued to remain at the peak on an Australian server.

However, the numbers nosedived when we hooked up to a server in Los Angeles. A speed test result showed a drop of more than 70% in download rate.

Connecting to a streaming-optimized server in the US fares better but isn’t the least impressive.

2. Confusing Device Limits

You have to pay attention to the text to realize that the proclaimed “supports up to 12 devices” is only available for the 2-year subscription plan.

This practice isn’t a norm in the VPN industry as other providers offer a fixed number of devices regardless of the packages.

In a way, having a tiered device limits forces you to opt for a long-term commitment. We feel that less-informed consumers may be misled by such practices. 

How to Install VPNCity 

If you’re planning to give VPNCity a try, here’s how to do so. 

Visit VPNCity’s website and click Get Started.

Choose your preferred subscription plan.

Fill in your email address.

Select the payment method and complete the transaction.

Set up your password on the dashboard.

Download the respective app for your device. In our review, we chose the Windows app.

Install and launch the VPNCity app. Log in with your credentials.

Connect to a VPN server.

Summary

Testing out VPNCity has been a roller coaster journey. We were not impressed by the wasted time spent trying to get the app to work. But the real downer is how the speed tumbles when connected to a server half-way across the planet.

On the bright side, VPNCity is built with simplicity in mind. The app is easy to navigate, and you’ll have nice friendly live chat support. It also gives you access to Netflix, which isn’t something that many VPNs can boast about.

VPNCity is also hitting the sweet-spot in terms of pricing, although we feel it could be more generous by having 12 devices across all of its plans. Still, starting with 6 devices is a fair number for a VPN.

There’s no harm trying out VPNCity, as it has been pulling its weight in such a competitive industry. As a newcomer, it is offering great value for money, with great improvements since its beta testing days. 

Pricing

VPNCity offers four different subscription plans that only differ in length, rewarding users that commit for a longer period with a cheaper overall price. The rest of the VPN features remain the same, no matter which plan you opt for. The only exception is the number of simultaneous connections that are permitted on each payment plan.

The great news is that all ProPrivacy readers that click through and purchase a subscription can use the special discount code to lower the price even further.

A single month plan is the most expensive and will cost you $9.95. This allows the subscriber to connect up to 6 simultaneous devices. This is neither an expensive nor cheap plan, sitting around the average mark. The allowance of six connections is pretty good, and will certainly be enough for most people with a lot of devices, and probably even small families. However, bear in mind that we did encounter problems using the VPN from various IP addresses in close succession (more on this later). 

A six-month plan costs $35.94 which is the equivalent of $5.99 per month. This allows users to connect on up to eight simultaneous devices. This can generally be considered pretty good value for money when compared to other services on the market.

A one-year subscription plan costs $47.88, which is the equivalent of $3.99 per month. This allows subscribers to connect on up to 10 devices simultaneously. 

Finally, for consumers who prefer to make the highest savings possible, a two-year subscription costs just $71.76. This makes the VPN just $2.99 per month - which definitely puts VPNCity in the “cheap VPN” category. What’s more, 2-year subscribers can install and use the VPN on up to 12 devices simultaneously - making this the ideal subscription for slightly larger families. 

Overall, we are impressed with the pricing structure, which can definitely be considered competitive. We also like that users who refer three friends can get three years of VPN use for across 12 simultaneous devices, which is a pretty mind blowing deal.

Money-back Guarantee

All of our approved VPNs come with a hassle-free money-back guarantee. Should you purchase one of the recommended VPNs via ProPrivacy.com and struggle to get a refund, contact us and we will do our very best to help you get your money back.

A money-back guarantee is available on all subscriptions, including the single month plan. This allows all users to test the VPN and request a refund. Providing the full 30-day money-back guarantee, even on the single month plan, is pretty out of the ordinary.

Finally, users can opt to pay with a credit or debit card, including VISA, Mastercard, Discovery and AMEX. PayPal and AliPay are also accepted. Cryptocurrency payments via Bitcoin, Litecoin, and Ethereum are also accepted for those who prefer paying with added anonymity. Those payments are handled by Coingate.

Supported Payment Platforms

Visa/MasterCard

Amex

Cryptocurrency

PayPal

Does VPNCity unblock Netflix?

Netflix  
iPlayer  
Amazon Prime  
Hulu  
Disney+  

Whether a VPN can access sought after streams is always an excellent way to determine how good it is at unblocking content around the globe. Most VPN users are interested in accessing Netflix US, and with VPNCity, you will easily be able to bolster your Netflix catalog to watch more shows and movies than ever before. 

Besides unblocking US Netflix, VPNCity has a specialist server in the UK, specifically set up to access Netflix UK. This is great. However, if you require access to other Netflix locations (such as Canada, which has a decent catalog), you will need to look elsewhere. 

In addition, VPNCity provides access to BBC iPlayer, Hulu, Amazon Prime, Showtime, and Disney+. As a result, we can happily confirm that VPNCity is a VPN that is well suited to unblocking streaming content. If this is an important requirement for you, VPNCity has you covered.

Speed and Performance

At ProPrivacy, we test consumer-facing VPNs three times a day using a scientific server-based speed test system. This allows us to give much more reliable results than all other VPN comparison websites, which use online speed test tools to test connection speeds instead.

To keep things fair between each VPN provider, we only test VPNs using OpenVPN connections using servers based in Hong Kong, the UK, the USA, and Australia. This allows us to get both local and long distance averages for each server. Finally, we test for maximum speeds by testing the UK server with a local UK speed test server, and combine the two speeds to form a weighted average.

As you can see, VPNCity falls in a tight range with other premium VPNs on the market. The VPN has average download times of 87.6 Mbps (when testing on our super-fast Gigabit server). These are lightning fast speeds that will permit subscribers to do data intensive tasks such as streaming in HD, downloading via BitTorrent, video conferencing, and gaming.

We checked the recent averages for the previous week and found it to be slightly slower at 64.16 Mbps - these are still impressive speeds that put VPNCity in the top 20 fastest VPNs in the world. Yes, there are faster VPNs on the market, but these speeds put VPNCity in the top part of the market.

Admittedly, the speeds you get at home will depend on the internet connection you pay for (and a VPN will always slow your internet connection down a little because of the encryption and the added routing). However, we thoroughly tested this VPN by streaming on Netflix US (from the UK) and found that it worked without buffering, meaning VPNCity is ideally suited to most people’s needs.

It is also worth noting that our speed test data has been showing incorrect data for the last month or so, because two of their servers had dropped off our test system. This was falsely showing the VPN to be slower than it really is (the results in the screenshot are the most reliable). However, we are in the process of fixing this error and the real-time results for this VPN should be correct again soon.

Leak tests

To ensure that this VPN is working correctly, we tested it for IP leaks, DNS leaks, and WebRTC leaks. If detected, these kinds of leaks destroy your privacy, meaning that the VPN is not concealing your browsing habits from your ISP or the government. Leaks can also mean that the VPN is failing to conceal your real location from the websites you visit.

IPv6 leak detected?  
WebRTC leak detected?  
IPv4 leak detected?  
Data limits  
Bandwidth limits  

We tested VPNCity using our proprietary leak test system. Our system thoroughly tests the VPN connection for every kind of leak mentioned above. It is also worth mentioning that we tested on an IPv6 connection, and we checked for both IPv4 and IPv6 leaks.

On Windows, the IP address changed without issue, and even our IPv6 address changed to the country that we connected to. This is a rarity because most VPNs simply block IPv6 in the client. However, while testing with IPv6 enabled, the client suffered DNS leaks on both servers we tested (Vienna and Stockholm). 

This DNS leak means that our ISP can see exactly which websites we visit while connected over IPv6. This is a problem because it means VPNCity is not providing privacy unless you disable IPv6 manually. Below, you can see the results we encountered when connected to the Vienna server.

Next, we tested on an IPv4 connection, and were happy to find that it did not suffer from any leaks. This means that as long as you remember to disable IPv6 manually in Windows, you can use this VPN securely. It's not ideal, but certainly a workaround that will work for any subscribers who have an IPv6 connection. 

Finally, we checked for leaks on macOS and found that it suffers from no IPV4, IPV6, DNS, or WebRTC leaks. This is great news, and means that the macOS client can 100% be trusted for privacy purposes. On the other hand, this is the client that does not have a kill switch. So if you intend on torrenting, or are concerned about leaking data for some other reason, you may want to look elsewhere.

Ease of Use

Windows client

The Windows VPNCity client is a nice-looking application that instantly makes it obvious where everything is. For beginners, the VPN comes ready to work right out of the box, with OpenVPN encryption set to UDP by default. This is great news for people who just want to select a location and connect.

For users who want more privacy, or who have problems maintaining a stable connection using the default settings, the option is there possible to switch to OpenVPN TCP. Users can also alter which port they connect with, including ports:

  • 1194
  • 623
  • 2635
  • 6928
  • 7721
  • 9332 (IPv4) only

Besides OpenVPN, VPNCity provides the option to connect using SoftEther. This is an extremely reliable open source VPN protocol that has a strong resistance to firewalls. For this reason, it is offered as a method of getting around VPN restrictions in countries like China. We like that VPNCity stays away from outdated protocols like PPTP and that instead opts to provide these much more suitable protocols. 

The Windows client comes with a kill switch. However, that is an app-level reactive kill switch and not a system-wide feature. This means that the kill switch will cut your internet if the VPN connection drops out. However, if the VPN should crash for some reason, you will leak unencrypted data to your ISP. 

Admittedly, the VPN never crashed while we were using it, and we have no reason to believe it is buggy and crashes. However, a system level kill switch is still the preferred kind, nowadays. It is also worth mentioning that there is no auto-connect feature to re-establish the internet and the VPN connection if the kill switch becomes engaged. However, users can opt to have the VPN load and connect when they start up Windows.

One thing worth mentioning, is that connecting seemed to take a fairly long time. We were left waiting between 15 and 18 seconds each time we wanted to connect. Not a deal breaker, but worth bearing in mind.

In terms of connection speeds this client works excellently, and we had no trouble streaming YouTube videos in HD. We also like that the client turns green when a connection is established, which makes it easy for users to know exactly what is going on.

Mac client

The Mac client is very similar to the Windows version, however, the main screen shows you a lot more information. This includes a list of all the available server locations, and the ping for each server. This is a nice touch that allows you to see exactly which servers might provide faster connections.

A quick look in settings reveals that Mac users can opt between either OpenVPN or IKEv2 encryption. As is the case on Windows, users can opt for either OpenVPN UDP or OpenVPN TCP. Users can also pick which port they want to use.

Sadly, there is no option to connect TCP over 443 on either platforms, which would be nice for those who want to disguise their VPN traffic as regular HTTPS.

One notable deficiency with the macOS client is that it does not have a kill switch. This is a real shame and means that anybody in need of privacy for torrenting will need to shop elsewhere.

For subscribers who want to stream Netflix, CBS, iPlayer, or HBO, a streaming tab provides access to servers especially set up for this purpose. However, beyond that, the client has no other features. So, if you were hoping for split tunneling, DNS leak protection, port forwarding, obfuscation, or other premium VPN features, then you will need to get a subscription with a different VPN provider. 

This is as bare bones as it gets, and while it might suit some people at the cheaper rates, there are better services out there at a similar cost. 

VPNCity for iOS

The iOS client is a simple and easy-to-use VPN client. However, it is very low on features. Encryption is provided either using IKEv2 or OpenVPN. This came as a surprise because their live chat agent told us that the iOS client only has IKEv2. Users can opt to connect using either OpenVPN UDP or TCP. However, the VPN comes set to IKEv2 by default. IKEv2 is a secure standard that should provide ample privacy, and you are free to use either protocol without concerns.

iOS users also get access to servers in all 33 countries around the world, and it is possible to access the specialist streaming servers. Unfortunately, the ping for each server is not displayed in this client.

For those who want to torrent, it is worth noting that this client has no kill switch, which means that it is not ideally suited. On the other hand, a kill switch is a rarity on an iOS VPN client anyway - so it is a little hard to criticize VPNCity on this front.

On the plus side, it does have a built in adblocking feature that can be toggled on within the settings. We turned this on and navigated to a few sites that serve a lot of ads and found it to work without issues. This is a really nice touch that can really help users to gain a better experience online.

Overall, we found it to be a good client that is easy to use and suitable for beginners.

VPNCity for Android

The Android client for VPNCity is a friendly mobile client that comes set to OpenVPN by default. Android users can opt between OpenVPN UDP and OpenVPN TCP across a variety of different ports. However, beyond this there are no other features. You will not find a kill switch, or any other common VPN features. 

As is the case on iOS, however, the client does have IPv6 compatibility and an adblock feature, which can dramatically improve your browsing experience in any popular browser. This is great if you want to save on data on your mobile plan. All in all, we found this client to be fast to connect and good for doing data intensive tasks. 

We connected to the server in the Netherlands and found it to connect almost instantly, much quicker than its Windows counterpart. Connecting to the US Netflix server also worked without problems, and we suffered no buffering while streaming. 

We had a quick speed test online to see what we were achieving and found that we got speeds of 25 Mbs (testing on a 50Mbps internet connection). That is an average speed that will definitely allow you to stream in HD. This is great, and shows that this client is ideal for accessing extra content on a mobile device.

Privacy and Security

PPTP  
L2TP/IPsec  
SSTP  
IKEv2  
OpenVPN  

Jurisdiction

Hong Kong is generally considered a good place for a VPN to be based, because the country has strong data protection laws. In addition, it does not implement any mandatory data retention directives.

Being in Hong Kong also puts the firm out of reach of invasive and overreaching jurisdictions, such as the US and the UK.

Logging Policy

We checked the privacy policy to ensure that it does not contain anything suspicious. We found it to be a solid policy that promises to keep no usage logs or connection logs:

However, casual use of VPNCity across various IP addresses (in the office and at home) caused us to receive a message within the app that said:

Your IP has been blocked for multiple failed API attempts. Please try again in 5 minutes.

This message confused us, because we had only attempted to login once from the IP in question. Waiting five minutes did not let us log in. This raised our suspicion that VPNCity does not permit users to use the app from various IP addresses in short succession. That must mean that VPNCity is using IP addresses to monitor where users connect from. 

After waiting a while, it became obvious that we could do nothing to bypass the IP block. We acted like any other customer would, and contacted live chat support. Their agent could see our IP address on their live chat system and was able to use it to access our account and lift the block (without us providing our name or email address). This appears to reveal that IPs can be linked to individual accounts by VPNCity staff.

The live chat agent was also honest enough to tell us it saves all the previous chats that users have on their live chat system next to their IP address. Users who provide their email address before starting the live chat (most people will probably not think to lie) will have their name and email address (which is tied to their account) stored next to their IP address. 

This reveals a few things. VPNCity can access individual accounts using only an IP address. VPNCity is monitoring user IP addresses to see where they connect from (in order to enforce their blocks). The live chat agent even went so far as to agree with this diagnosis:

Privacy advocates may be happy to see that the VPN enforces a warrant canary. This should allow users to know whether the firm has been served a warrant that would compromise its privacy and security on the platform. However, warrant canaries are not foolproof. After all, the firm might not necessarily use the warrant canary even if it is secretly served a warrant, meaning there is an element of trust involved.

To conclude, this VPN raises some concerns over the collection and use of IP addresses. Although it promises to keep zero-logs, we know that IP addresses are being used to implement blocks, and can be used by support agents to lift blocks on individual accounts.

None of this is ideal. However, it is worth mentioning that we have no evidence that VPNCity is collecting usage logs or connection time stamps when users connect to specific VPNCity IP addresses. Thus, the logs we discovered do not necessarily permit for a time correlation attack.

Ultimately, whether you feel it is safe to use VPNCity will come down to your own personal threat model.

Encryption

As is always the case when performing a VPN provider review, we contacted VPNCity to find out how they implement OpenVPN encryption on their platform. This data is essential information that all users need to know to find out the level of privacy and security they are receiving when connecting to the VPN. Without this data, it is extremely hard to know whether the encryption tunnel created by the VPNCity client is adequately protected against hackers.

Unfortunately, VPNCity refused to give us this important data. 

As a result, we were forced to download the OpenVPN config file to look inside it for client side encryption details. This is better than nothing and gives us a bit of the picture to appraise. Looking in the .ovpn files allowed us to see that VPNCity implements the following:

  • Data channel: Cipher: AES-256-CBC - Authentication: HMAC SHA1
  • Control Channel: RSA-4069 encryption for the TLS key exchange

This information shows us that the data channel cipher is robust. HMAC SHA-1 for authentication is also secure (and is what default OpenVPN uses).  

The RSA handshake on the control channel appears to be robust. However, without details about the cipher and the authentication method, it is impossible to know if it is secure. We are also unable to comment on whether this VPN implements Perfect Forward Secrecy for future proofing the security of the key exchange. 

In conclusion, it is very hard to evaluate the strength of the OpenVPN encryption provided by VPNCity confidently. However, from the limited information collected from the config file, we can see that the implementation is secure. Despite this, trusting VPNCity’s implementation of OpenVPN without all the details is something of a leap of faith. 

Customer care

IPv6 leak protection  
Kill Switch  
Obfuscation (stealth)  

VPNCity is a service that offers 24/7 live chat, and while this is an excellent resource in theory, the reality is quite different. We spoke to a number of different live chat agents and when faced with questions about encryption and other technical details about the service, they could not answer our question and instead asked us to email support.

This shows that live chat support agents are primarily there to deal with setup questions rather than nitty-gritty details. This is a shame and reveals that VPNCity could do more to train those employees.

The website itself is easy to navigate, and it has some useful setup guides for getting the VPN working on various platforms. It also has set up guides for using shadowsocks, for setting up the VPN on mobile devices, and for using the VPN on an Amazon Fire TV Stick. Unfortunately, the VPN does not provide guides for setting up the VPN on a router, and the support agents told us they do not support any kind of router in any official capacity (Tomato, DD-WRT, or otherwise).

We also noticed that the website is very short on important information about the implementation of encryption. This is not unusual, as many VPN providers fail to provide this information on their websites clearly. However, the very best providers do and this is always something we like to check.

At the end of the day, details about the level of encryption should be something to shout about from the rooftops, if security is well implemented. It is also fair to say that the VPNCity website has some glaring errors, or perhaps even some blatant lies. We will let you be the judge of that.

According to one of its blog posts regarding what a kill switch can do, VPNCity states the following:

Those claims are completely bogus. A VPN does not protect users against phishing, data leaks, abuse of data on social media, or hacking attempts and account takeovers. Enabling a kill switch does not magically make a VPN do those things either. 

Protection against those kinds of online dangers are very specific features provided by antivirus applications, and VPNCity does not provide those features in any of its clients. A kill switch is there to cut your internet connection should the VPN connection drop out, ensuring you do not leak any unencrypted data to your ISP. This is highly important if you are downloading via BitTorrent, for example.

A kill switch is an excellent and useful VPN feature that many people require and it is very sad to see the VPN lying about what it is for, with such blatant disregard to the facts.

Final Thoughts

VPNCity is an easy-to-use VPN that is a bit of a mixed bag. If you require access to more streams and added security while using WiFi hotspots, this service will provide what you need. However, power users looking for a VPN that can protect their privacy while torrenting will need to stick to torrenting on Windows-only, because VPNCity does not have a kill switch on any other platform.

The adblocker available on the mobile clients works really well and is a nice touch that improves your browsing experience. However, please remember you can get a free, dedicated adblocker anyway.

With a two-year subscription, users can connect with up to 12 devices. However, we encountered a lot of problems when trying to connect from various IP addresses. This could cause problems when you are attempting to use the VPN on public WiFi, because the only way to fix the blocks is to talk to live chat support (which is a real pain).

In addition, this VPN is extremely low on features within the clients, meaning it does not provide the best value for money. A Windows user might be fine with this VPN, but overall we must recommend that you look elsewhere - because there are similarly priced VPNs on the market that do not raise privacy concerns, do not constantly require you to contact live chat to unblock your IP, and have clearly published OpenVPN implementation data.

Sure, you can access Netflix US using VPNCity, and it is cheap if you subscribe for 2 years. This option may be a good choice depending on your needs. 

A no-logs VPN with military-grade security, VPNCity has 3,167 servers across 42 cities, in 33 countries. You can protect up to twelve devices with one account. VPNCity is available in English, Chinese, Spanish, Polish, and Portuguese.

Does VPNCity Work with Netflix?

I was able to unblock Netflix, Hulu, HBO GO, and BBC iPlayer. Recently VPNCity upgraded its streaming servers, so the service is able to provide decent streaming speeds in most areas.

VPNCity Speeds

Connection speed is one of the most important things to consider when you’re choosing a VPN. Nobody wants a sluggish connection, so it’s vital that you choose a super-fast service.

It’s normal to experience some slow-down when you connect to a VPN. This is because your data needs to travel farther to reach the VPN server. It also takes extra time to encrypt and decrypt your data. However, the difference should be barely noticeable with a premium VPN.

When you’re browsing local sites, you’ll get the best connection speed by connecting to a server close to your physical location.

If you want to bypass a geoblock or censorship, you’ll need to connect to a server based in a country where that content is already available. For example, if you’re trying to stream Netflix US from Australia, you’ll need to connect to a server in the US.

I decided to test VPNCity’s connection speeds on my local server and a server based in the US.

My base speed before connecting to VPNCity was 7.45 Mbps download, 0.79 Mbps upload, with a ping of 27 ms. This doesn’t sound like much, but it’s actually faster than 51% of Australia.

When I connected to VPNCity’s Australian server, my download speed decreased only slightly to 6.64 Mbps. My upload speed increased to 0.88 Mbps, and my ping stayed almost the same at 30 ms.

I experienced a dramatic speed loss when I connected to the US server. Although my upload speed only decreased slightly to 0.76 Mbps, my download speed dropped to 1.57 Mbps. This was just barely fast enough to load Netflix in standard definition.

Is VPNCity Good for Torrenting?

Yes. VPNCity allows unlimited P2P connections on all its servers, and has adequate security features to protect you while you torrent.

Security – Is VPNCity Safe?

VPNCity offers all the basic security features needed to keep you safe and anonymous online.

Thankfully, VPNCity has upgraded it’s password changing policy to require your old password before a change can be made.  A vast improvement over the old policy, which only required your email address to change the password.

Does VPNCity Keep Logs?

VPNCity doesn’t log any of your data.

It is headquartered in Hong Kong, which is not a member of the 5/9/14-Eyes alliance.

Does VPNCity Have an Adblocker?

Yes. The app features a built-in ad blocker.

Does VPNCity Work in China?

VPNCity works in China. It features ShadowSocks for additional security.

Price and Value for Money

VPNCity is marginally cheaper than many premium VPNs, but its lack of features and support make it poor value for money.

Does VPNCity Have a Free Version?

Yes, it offers a 7-day free trial. Plus, once you have subscribed, you can participate in its referral program to earn up to three years free service.

VPNCity’s Refund Policy

VPNCity offers a 30-day money-back guarantee for all new subscriptions.

Is VPNCity Compatible with my Device?

With VPNCity, you can protect up to eight devices at once.

There are easy-to-use apps for:

  • Windows
  • MacOS
  • Android
  • iOS
  • Chrome
  • Firefox

Encryption

VPNCity uses 256-bit encryption.

Security Protocols

VPNCity uses four main security protocols: SoftEther, OpenVPN, IKEv2-IPSEC, or L2TP-IPSEC.

SoftEther supports all major operating systems. It delivers high-speed access and strong security with low memory and CPU usage.

OpenVPN is one of the most common and most secure encryption protocols. It creates site-to-site or remote connections with several layers of security.

IKEv2-IPSEC is a combination of protocols that allows you to reconnect quickly if your VPN connection drops. It ensures that each IP packet is both authenticated and encrypted.

L2TP-IPSEC is another combination of protocols that offers a super secure and reliable connection. This is best for those who require higher security measures for professional internet use.

VPNCity Customer Service

The customer support agent I spoke to was very abrupt and unprofessional. They didn’t introduce themselves, or even say hello before instructing me to reinstall the app.

Each time I commented, it took about three minutes to receive a response. This doesn’t sound like much, but the waiting time really made the conversation drag on longer than it needed to.

In the end, customer support wasn’t able to help me.

I was asked to send a screenshot of the issue in a separate email to them which they would forward to the tech support team. At this point, I felt like I was just repeating myself and wasting my time.

They responded to my email within an hour, but I wasn’t happy with the reply.

The customer support representative asked me to supply temporary password access to my VPS. They explained how to change my VPS password, but neglected to tell me what it was or why they needed it.

After some quick research, I discovered they were trying to gain remote access to my desktop.

I replied asking for further clarification, which added an extra hour onto my wait time.

The second customer support representative told me that their colleague had made a mistake and then asked me to restate the information I gave in my initial email. I was getting dizzy from running around in circles with them.

User Experience

Although I had been conversing with support via live chat an email for almost a whole day, I still couldn’t log into the app on Windows. So, I had to complete my test using VPNCity’s Android app on my phone.

The Android app has a similar layout to the Windows app. It’s easy to navigate but, unsurprisingly, hugely flawed.

Once you’re in, establishing a connection is as simple as choosing a server and sliding the button to connect.

Unless you’re looking for one of its two streaming-optimized servers, you’ll have to scroll through the whole server list to find what you’re after. There’s no search function. Clicking the star next to the server’s name will save it to your favorites list for quick selection next time.

Our Verdict

It's only in beta, but VPNCity's clients and speeds already outperform some commercial services. Check out the free month's trial.

For

  • One free month during beta
  • Unblocks Netflix, iPlayer
  • Easy to use
  • Decent speeds

Against

  • Only nine locations
  • Windows client uses SoftEther protocol only
  • Very few configuration options
  • No pricing information yet

VPNCity is a brand-new Hong Kong-based VPN, and although currently in beta, it still has some interesting and unusual features. 

The service already has extensions for Chrome and Firefox, for instance, as well as apps for Windows, Android and iOS.

Support for up to 8 simultaneous connections means you can set up the service on more devices, without running into annoying usage limits - that's even more than giants like ExpressVPN and NordVPN offer.

The website lists multiple protocols including SoftEther, as well as OpenVPN, IVEv2 and L2TP-IPSEC.

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Details are unclear, but VPNCity's website appears to suggest the service gives you both IPv6 and IPv4 addresses.

There appears to be good news on website unblocking. VPNCity doesn't just give you some vague, generic statement about how it allows you to bypass geoblocking, and instead states specifically that it gets you 'access to all content on Netflix, Amazon Prime Video, BBC iPlayer, Firestick and much more.'

The VPNCity website doesn't have any clear information on pricing yet. But as you can get a free month of unrestricted service, just for signing up to the beta with your email address, we can live with that, for now.

There are some issues, too. The service is starting with only nine locations, for instance: UK, France, Germany, Italy, Japan, Netherlands, Romania, and two in the US: Los Angeles and New York. That's not a lot of choice, although presumably more will be added over time.

We're also concerned that VPNCity doesn't appear to deliver on all of its website claims. The Windows client, for instance, only seems to support SoftEther, with no option to use OpenVPN or anything else. What else might be missing? We don't know.

Right now, we would treat VPNCity much like any beta. There's no way to be sure what's working and what isn't, so it's probably unwise to use the service for anything mission-critical, at least until it's more 'finished'. But if you're curious about VPNs, or only need the service for basic tasks, like unblocking a streaming platform, it could be worth a try.

Privacy and logging

Most VPNs make big up-front claims about how much they protect your privacy, and VPNCity is no different. Sign up and there will be 'Zero Online Trace', the company says, proudly, stating that 'Unlike other VPN providers, we do not log any of your activity.'

Experience has taught us that many of these claims are garbage, often contradicted by the VPN's own Privacy Policy, but VPNCity is different. Its small print is actually worth reading, and includes some very specific details about the service and how it handles logging:

"your activities...are not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, session information, used bandwidth, traffic logs, IP addresses or other data... Further... VPNCity is based in Hong Kong, which does not require data storage."

The company goes on to spell out the data it does collect to carry out particular tasks, and explain how this is handled. If a VPN limits the number of connections a user can make, for instance, we know it must use some method of tracking this. Rather than leave you guessing how this works, VPNCity says that 'an algorithm keeps their username and the timestamp of the last session status while the session is active.' Good news: it's logging minimal information, and appears to ditch that once the session is closed.

A VPN can write whatever it likes in its privacy policy, of course. As a brand-new service, VPNCity has no track record at all, and there's no special reason why you should trust the company. Even if the policy accurately describes everything VPNCity is trying to do, it's in beta, it's conceivable that not every part of the service is working as it should.

Despite all that, we have to applaud VPNCity for getting off to a decent Privacy Policy start, and we'll be interested to see how it develops in future.

VPNCity offers apps for Windows, Android and iOS (Image Credit: VPNCity)

Apps

VPNCity's Windows, Android and iOS apps are simple and straightforward, with near identical interfaces which follow much the same approach as many other VPNs.

Once you've handed over your email address to create a free account, the app logs you in to the service and selects your nearest VPN location as a default. Tapping a Connect button will get you connected to your preferred server, a desktop notification tells you when you're protected, and the interface updates to display your new IP address. 

You're able to choose another location from a simple list. This doesn't include any server load figures or ping times, but you can mark specific locations as Favorites, which conveniently moves them to the top of the list for easier access.

The Windows client has only three settings. You're able to launch it when Windows starts, enable or disable a kill switch to protect you if the connection drops, and - apparently - use an Easy Firewall Traversal option to find your way through more restrictive firewalls.

What you don't get is any control over protocol. Despite the website implying support for OpenVPN, IVEv2 and L2TP-IPSEC, the Windows client appears to be SoftEther-only. There's no way to configure or tweak the protocol, or try anything else.

Our checks of the Easy Firewall Traversal feature didn't show that it was doing any useful. We're not too concerned by that - maybe we were mistaken (this was a product review, not a full code audit), maybe the real functionality will be added when VPNCity is out of beta - but it's a useful reminder that, right now, you shouldn't take any VPNCity feature for granted.

Overall, VPNCity's apps are off to a good start, with their simple interface and clear attention paid to usability. But there is a lot of work to do before they can live up to the website's promises.

If you're unsure whether you want to try a full app, you could opt for VPNCity's Chrome extension, instead. You'll still need to create a free account, and there are absolutely no settings, but the extension delivers on the proxy basics: choose a location and it'll get you connected almost instantly.

VPN City allowed us to watch US Netflix 

Netflix

VPNCity seems very confident about its website-unblocking abilities, with the company specifically stating it can get you in to Netflix, Amazon Prime Video, BBC iPlayer and more.

This isn't just marketing spin. Whether we connected to VPNCity via the desktop client, for instance, or the browser extension, we were able to browse and stream BBC iPlayer content without difficulty.

It was the same story with Netflix. Whether we chose the New York or Los Angeles location, and used the client or the browser extension, we could immediately view US-only Netflix content.

VPNCity trampled over the restrictions imposed by the simpler platforms we tried, too, for instance giving us instant access to US YouTube clips.

VPNCity only has a few locations, and that could mean it'll be easier to Netflix and other platforms to block the service, in future. But right now, the company is performing well, and website commitments to unblock Netflix and others suggests VPNCity will fight to keep the service working.

Performance

Our speed tests got off to a reasonable start, with VPNCity's nearest London server giving us an average 50-55Mbps on our 75Mbps test line. The best of the competition might be 5-10Mbps faster, but unless you're downloading gigabytes of torrents, you're unlikely to notice the difference.

European speeds were similar, at a very stable and consistent 45-55Mbps.

Switching to New York made barely any difference, with downloads averaging 40-50Mbps. It wasn't until we tested UK to Los Angeles connections that speeds dropped, though to a still-acceptable 25-30Mbps.

Even connecting to Japan (the only available location outside of Europe and North America) didn't spoil the picture, with speeds ranging from 15-25Mbps, perfectly adequate for most tasks and situations.

These figures need to be treated with extreme care, as there are several unusual factors here. The service is in beta, for instance, so perhaps isn't yet tuned to reach its maximum performance. But as it's so new, there are currently very few users; when demand increases, speeds will presumably fall, but there's no way to tell how big a drop there might be.

What we can say, right now, is that speeds are a little higher and more consistent than average, and it's well worth grabbing one of VPNCity's apps and trying the service for yourself.

Final verdict

VPNCity is short on features and we don't have prices yet, but well-designed clients and decent speeds have got the service off to a good start. Take the free month's trial for a spin, but be careful-- VPNCity is in beta, and it may not always work as you expect.

VPNCity uses the OpenVPN protocol, with data encryption handled by AES-256-CBC, data authentication is SHA512, and the handshake is over TLSv1.2.

VPNCity is officially based in Hong Kong, as is Think Huge. At least that’s where the company’s offices are located. As usual the team works remotely in countries around the world. The founder and director of Think Huge is Nick McDonald who is based in Australia.

If you want to watch U.S. Netflix from overseas or when you’re hooked up to open Wi-Fi, VPNCity can help you do that. It will also work with other streaming services that aren’t actively trying to stymie VPN users such as Disney Plus.

VPNCity allows up to 12 simultaneous connections, which is very good considering most services set the limit at 10.

When you launch the service’s macOS app you get a single pane interface that parallels the mobile app. It has a simple connect button taking up a good chunk of the window, and a location button below that.

There’s also a mobile-style tab bar at the bottom for switching between the home screen, the full location list, a favorites screen, and settings. When you’re connected to a VPN server the app turns green, and a timer shows how long you’ve been connected. In addition to the app, a VPNCity icon in the status menu area hosts options to disconnect, choose a different location, or quit the app.

In our time with VPNCity the Mac app was serviceable, but there was one weird glitch. Whenever we used the search bar to find a country location, the app immediately went blank, and the list wouldn’t return unless we rebooted. We asked the company about this, and a representative said this was a bug unique to macOS Catalina, which has since been fixed.

VPNCity’s location list.

VPNCity covers 33 country locations listed alphabetically, and it has more than 3,000 servers, which is a generous number to cover those 33 countries.

The service’s privacy policy promises it won’t keep any logs, including connection time stamps, session information, bandwidth usage, traffic logs, and IP addresses. VPNCity says it does keep some minimal information, however, such as server load information.

In our tests, VPNCity maintained about 27 percent of the base speed using five different global locations. That’s an acceptable result but nothing to get excited about. Speeds were good enough in the U.S., UK, and Germany for most uses, including gaming and video streaming.

Pricing

One year of VPNCity costs $48, or you can get two years for $71.76. Those are both excellent prices and a fair value proposition, especially with Netflix support thrown in. In addition to the two yearly packages, there’s a six-month package for $35.94—definitely not worth it since you can get two years for about double the price. Then there’s the usual month-to-month subscription at $10.

VPNCity acccepts credit cards, PayPal, AliPay, and cryptocurrencies via Coingate. To sign up for VPNCity you need to supply an email address.

Conclusion

VPNCity is off to a nice start. It has acceptable speeds for most uses, it already works with Netflix out of the box, and there’s a good country and server count. On top of that, the privacy policy makes the right promises, and the price is very good. Anyone looking for a well-priced option should give VPNCity a look.

Editor’s Note: Because online services are often iterative, gaining new features and performance improvements over time, this review is subject to change in order to accurately reflect the current state of the service. Any changes to text or our final review verdict will be noted at the top of this article.

Note: When you purchase something after clicking links in our articles, we may earn a small commission. Read our affiliate link policy for more details.

  • VPNCity is a new VPN that's off to a good start. It offers a good country count with a solid number of servers. The speeds are fine, and the privacy policy says all the right things. It also works with U.S. and UK Netflix, which makes it a good choice for overseas travelers or those who use Netflix on open Wi-Fi networks.

    Pros

    • Very well priced
    • Works with U.S. and UK Netflix

    Cons

    • Not a lot of extra features
    • Speeds could be better

Ian is an independent writer based in Israel who has never met a tech subject he didn't like. He primarily covers Windows, PC and gaming hardware, video and music streaming services, social networks, and browsers. When he's not covering the news he's working on how-to tips for PC users, or tuning his eGPU setup.

VPNCity is a division of Think Huge Ltd, registered in Hong Kong and with 30+ employees covering the globe. Established in 2012, the business has gone from strength-to-strength and have firmly established themselves as leaders in technology products. You might have heard of their Forex Trading platforms and VPS services.

VPNCity offers apps and extensions for multiple platforms – Web-browsers, Windows, Mac OS, Linux, Android, iOS, streaming boxes, and consoles – to secure identities and information for its customers.

Additionally, VPNCity is the only mainstream VPN service that provides soft ether and OpenVPN protocols, Firefox/Chrome proxies, and Shadowsocks.

Apart from the personal subscription plans, VPNCity comes with defined and tailored business plans that can protect a larger number of devices – it looks to be one of the most competitively priced too.

Is VPNCity a truly comprehensive VPN provider that offers absolute privacy and security on top of worldwide streaming? Read our VPNCity VPN review for an in-depth look at its features, speed, performance, and server locations to find out if it is the one for you.

Save 70% – VPNCity 2-year plan at only $2.99/Mo

Get the cheapest VPNCity 2-year subscription at only $2.99 per month with the huge 70% saving. Connect up to 12 devices, lighting fast servers, unlimited bandwidth, 7-day trial, unblock geo restriction, unblock streaming services like Netflix, Hulu, etc.

  • Military-grade encryption for data protection
  • No-log policy to keep your data safe
  • Automatic Kill-Switch to block your device or apps from accessing the internet if the connection fails
  • DNS leak protection to keep Internet Traffic private and secure
  • Apps available on all platforms
  • Encrypted browser extensions for popular web browsers such as Mozilla Firefox & Google Chrome
  • Connect up to 12 devices on 1 account
  • Streaming servers to unlock worldwide entertainment
  • P2P (Peer-to-Peer) networking friendly
  • Unlimited Bandwidth
  • Adblocker feature to avoid pop-ups
  • 24/7 Live Chat Customer Support Service
  • Dedicated account manager for Business VPN users
  • Dedicated IP Address for Business VPN users

What is the Pricing Structure of VPNCity?

VPNCity is marginally cheaper than many other premium VPNs. It offers both personal and business VPN solutions for users seeking a range of pricing plans, additional features, and discounts.

VPNCity offers four different subscription lengths. You can commit for one month, six months, one year, or two years. The longer plans attract a discount, with the two-year plan offering the best value for money. The most popular plans are as follows:

2 Years

$2.99/mo
$238.80
$71.76 billed 2 every years
70% Off

1 Year

$3.99/mo
$119.40 $47.88 billed every year
60% Off
VPNCity offers an attractive 30-day money-back guarantee if you decide that it is not the best VPN of your choice.

VPNCity also offers a 3-day free trial for its users. You can leverage this option by signing up for the application through the Google Play Store or Apple store.

Once you have subscribed, you can participate in its referral program to earn up to three years of free service.

You can also sign up for an affiliate program. VPNCity will pay you a whopping 45% of every transaction a referred client makes. That’s on any package and every month!

Choosing a payment method with VPNCity is also a breeze, as it is compatible with a broad array of options. These include:

  • PayPal
  • Credit Cards
  • Crypto Currencies
  • AliPay

VPNCity does not monitor, record, log, store or pass any information to any third party. They do not store connection time stamps, session information, used bandwidth, traffic logs, IP addresses or other data.

VPNCity runs a strict no-log policy and doesn’t capture any user data aside from an email address and payment details. All clients are completely anonymous and no usage data is recorded (outside the requirements to balance loads across our servers).

VPNCity uses multiple protocols including SoftEther, as well as OpenVPN, IVEv2, and L2TP-IPSEC.

It is headquartered in Hong Kong, which is not a member of the 5/9/14-Eyes alliance.

VPNCity VPN has a large number of servers distributed strategically all across the globe. Currently, it has 3,160+servers located in 33+ countries, some of which include:

Moreover, VPNCity offers special streaming servers located in the UK (London) and the US (New York).

Streaming Services VPNCity can unblock

-Netflix, BBC iPlayer, HBO Go, Sky Go, Hulu, Youtube

For those that love streaming, VPNCity provides dedicated streaming servers located in the US & the UK to access worldwide Netflix, HBO, Hulu, and BBC iPlayer.

Unblock worldwide content in 3 easy steps

Connect to a streaming server

Watch your favorite programs from anywhere!

User Experience: Is VPNCity Easy to Use?

VPNCity is an extremely user-friendly application to use. It offers a balanced interface and features which can be enjoyed by anyone whether someone is new to VPNs or an experienced user. Connecting to a VPNCity server is also a breeze. All you have to do is, pick a server, hit the connect button and you are good to go!

The settings are easy to navigate and use, which gives freedom to configure as per the user’s choice. Additionally, by default, VPNCity’s best protocol is selected automatically though it also provides the option to do it manually, which lets you decide on your own.

With VPNCity, you can use your account on up to 12 devices with 1 account.

How is the Customer Support Service of VPNCity?

VPNCity offers 24/7 live chat customer support and an email support option.

Apart from this, VPNCity offers an online help center which allows you to solve an issue by yourself using:

  • General Guides
  • Troubleshooting guides
  • FAQs

Encryption & Security Protocols

Encryption

VPNCity uses 256-bit encryption.

Security Protocols

VPNCity uses four main VPN security protocols: SoftEther, OpenVPN, IKEv2-IPSEC, or L2TP-IPSEC.

SoftEther supports all major operating systems. It delivers high-speed access and strong security with low memory and CPU usage.

OpenVPN is one of the most common and most secure encryption protocols. It creates site-to-site or remote connections with several layers of security.

IKEv2-IPSEC is a combination of protocols that allows you to reconnect quickly if your VPN connection drops. It ensures that each IP packet is both authenticated and encrypted.

L2TP-IPSEC is another combination of protocols that offers a super-secure and reliable connection. This is best for those who require higher security measures for professional internet use.

All users now also have the ability to use Wireguard with VPNCity. It is supported on all major operating platforms, Android/iOS/Windows/Linux/Mac.

Is VPNCity a safe/good VPN?

Definitely. VPNCity comes with powerful features, budget-friendly price, responsive customer support, and reliable speeds. We recommended VPNCity for privacy champions that are looking to experience Internet freedom on a budget.

What Are the Pros of VPNCity?

  • More than 3100 fast servers across 33 countries
  • Stream videos on geo-restricted services such as Netflix
  • No logging policy for better privacy
  • Easy to use & Straightforward interface
  • Good for P2P/Torrenting
  • Responsive and Helpful Customer Support Service
  • Easy to select or change servers
  • Informative Guides and Tutorials based upon different platforms
  • Work smoothly on multiple platforms like Windows, Linux, iOS, macOS and Android
  • Supports multiple simultaneous connections
  • Encrypted Extensions for popular web browsers like Chrome & Firefox
  • Business plans available
  • 3-day free trial
  • 30-day money-back guarantee

What Are the Cons of VPNCity?

  • Falls short on features, there’s room for improvement
  • No discounts on a monthly plan
  • Does not unblock Amazon Prime
  • Settings option within the app needs improved