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VPNhub VPN Reviews 2020

VPNhub VPN Reviews 2020
Price
Quality
Guarantees
Support
Summary

It wouldn’t be an understatement to say that today’s VPN marketplace is overcrowded. We see new options launching every week, making it hard to differentiate various brands. However, we believe that you’ll immediately recognize VPNhub, at least after taking a look at its logo. And yes, it is connected to the world’s most popular adult-oriented website. After knowing the difficulties of battling against censorship and being banned in numerous countries, creators of the recently-launched VPNhub now offer an innovative solution.

If you check the official website of VPNhub, you’ll see numerous promises. You’ll see messages that VPNhub is the ‘best VPN and security solution’ that lets you unblock websites, protect personal data, and use a range of free and premium plans. Of course, we know better than to trust those claims, and we’ll be testing this VPN in-depth.

To introduce you to VPNhub, we have prepared three tables with the most prominent highlights. First, let’s check out some basic information about this VPN, found in the table below.

Quick Facts
Jurisdiction The USA (5 Eyes Alliance).
Logs Collects anonymized data.
Number of Servers 49 countries, 74 servers.
Parallel Connections 3
Encryption Standards AES-256; OpenVPN (TCP/UDP), IKEv2, SOCKS5 proxy.
Speed Reduction 26% on average.
P2P Support YES
Live Chat Support NO
Supported Platforms Windows, MacOS, Android, and iOS.
Price $6.99/month

We understand that many of you need a VPN capable of unblocking media streaming services. Therefore, we’ve tested VPNhub with the most prominent websites and applications, and here are the results.

Media Streaming Support
American Netflix YES
Hulu NO
BBC iPlayer NO
Amazon Prime Video NO
Kodi NO

And finally, we have one more table for those who are in a rush. In case you’d like just the highlights, here are the most prominent pros and cons of VPNhub, along with our final verdict.

The Bottom Line
Pros Easy to use; Unblocks Netflix; Reputable brand; No previous data leaks; Strong encryption.
Cons Incredibly small server network; Limited customer support; Limited platform compatibility; Collects anonymous data; Overpriced.
The Final Verdict VPNhub has a few things going for it – but we can hardly recommend this VPN. You can easily find much better VPN deals that are more affordable as well.
Our Score 4.7/10

And now, we’re ready to dive into our full review. As we’ve gone in-depth with VPNhub, there’s plenty to say. However, you’ll learn all there is to know about this VPN if you stick with us until the end of this review. Without any further ado, let’s begin.

VPNhub – TechNadu’s Hands-On Review

We try our best to test each VPN in-depth. To make sure we have valid comparative points, we put each VPN through a series of strictly defined tests. If you’d like to learn more about the way we review VPN services, please use the provided link where you’ll find our informative explanation.

Background, Jurisdiction & Reputation

VPNhub comes from the USA – which is perhaps the most problematic country for any VPN-related business. It also comes free of any previous leaks, though. Our Score: 2/10.

Before you get a subscription for any VPN, make sure to know where it comes from. This has numerous legal implications, so knowing that information is imperative. As you can expect, we’ve done our homework, and here’s what you need to know.

Jurisdiction & Applicable Laws

As per this VPN’s legal documents, VPNhub is created by Appatomic Limited – founded and based in Cyprus. However, this seems to be just the ‘business’ part of this VPN service. Its actual servers are found in California. This means that your personal information will be processed by Appatomic in the United States, which is definitely a reason for concern.

We understand that many think otherwise but the USA doesn’t have mandatory data retention law. However, there’s the Stored Communications Act from 1986 that allows the US government to obtain access to personal data. As you imagine, government agencies can easily force third-parties to collect and store your personal data if you’re under criminal investigation.

Of course, we all know that the USA isn’t really willing to respect its own laws in terms of data collection. We know everything about Edward Snowden’s revelations, which were focused on the National Security Agency (NSA), US surveillance programs, and US Intelligence Community partners abroad. This also leads us to another important topic – the USA is a member country of the 5-Eyes Alliance. This is a group of countries aggressively collecting different types of data, endangering the privacy of their own citizens under the disguise of protecting them.

With all of this said, we wonder why has VPNhub allowed itself to be connected to the USA? We’re not sure about that, but we know one thing – you’ll hardly find any information relating to VPNhub’s connections with the USA on its official website. Those who don’t do their research can easily think that VPNhub is based in a country with strong data protection laws.

Previous Data Leaks

VPNhub is a relatively new VPN service, being available for around one year now. This isn’t enough time for any VPN to prove its worth even though plenty could be done in one year’s time. Well, you’ll be happy to know that VPNhub comes free of any data leaks in the past.

With everything said so far, we can see that VPNhub has two faces. First, it does look like a reliable and user-friendly VPN that avoids collecting any type of data. However, our perception changed once we started to dig underneath the surface. Being based in the USA, we find it very hard to trust this VPN and to recommend it to anyone looking for a reliable way to protect their privacy.

Supported Platforms & Devices

VPNhub is compatible with only four platforms. And since it can’t be configured manually, you can’t install this VPN on routers or media streamers. Our Score: 3/10.

Since you’re paying for a VPN subscription, you must make sure that all your devices are protected. This means having native VPN apps across the board and plenty of simultaneous connections. Let’s see how well does VPNhub respond to these criteria.

Platform Compatibility
Desktop Platforms Windows, MacOS.
Mobile Platforms Android, iOS.
Web Browsers N/A.
Routers N/A.
Other Devices N/A.

As you can see from the table above, VPNhub supports only four platforms. When it comes to computers, you can use it on Windows and MacOS. And when it comes to mobile platforms, you can install VPNhub on Android and iOS. And that’s pretty much it.

We were surprised to see that VPNhub isn’t available on routers, especially since it’s based on the OpenVPN protocol (compatible with a wide range of routers). In other words, you can’t configure this VPN manually, which also means that you can’t use it on devices not supported by official apps. So, we’re talking about Linux, Android TV, FireOS, or any other platform that’s not on the VPNhub’s list.

In addition, you get three simultaneous connections. In general, VPNs offer around 5 connections for each subscription. However, considering its limited compatibility with devices and platforms, we think you’ll hardly have a need for additional connections.

Installation & Initial Configuration

Downloading and installing VPNhub is a piece of cake. However, you’ll need to input your payment information even before getting access to its trial. Our Score: 7/10.

To get started with this VPN, you first need to sign-up for VPNhub. You should know that you’ll be getting a 7-day free trial, but you need to finalize the sign-up process first. This includes choosing a subscription, entering your email address and password, and filling out your payment information. Then, you can download this VPN on your device.

The process of installation is simple enough. If you’re a Windows user, you’ll need to download a 16MB installation file, which tells us that VPNhub is lightweight enough. Then, double-click on the installer, choose where to install the required files, and that’s about it. After a few moments, you’ll see the log-in screen of the VPN, where you need to enter your username and password.

No matter if you use Windows, MacOS, Android, or iOS – the process of installation doesn’t stray away from what you’re accustomed to. There’s no bundled software or any other annoying offers. All in all, you can get started with VPNhub in a matter of minutes.

Prominent Features

VPNhub is an average VPN service designed for average home users. This means that more skilled individuals will be left wanting for more. Our Score: 7/10.

Every VPN offers a set of features comprised of basic and advanced ones. So, even before we start testing this VPN, we want to know what kinds of features it promises to bring. Take a look at the following table.

VPN Features Checklist
DNS Leak Protection YES
IPv6 Leak Protection YES
Kill-Switch YES
Ad-Blocker, Anti-Malware NO
Unlimited Server Switches YES
Unlimited Bandwidth YES
Unlimited Data YES

To make sure your private data stays within the secure tunnel, VPNhub brings a DNS and IPv6 leak protection. Then, there’s a built-in kill switch, which shuts down your entire Web connection in case you get disconnected from a secure server. The best thing is that you can enable/disable all of these options, one by one, which gives you complete control over your privacy.

When it comes to more advanced features, you won’t find them here. For example, split-tunneling isn’t on offer, nor any kind of ad-blocking or anti-malware. Luckily, you get to use this VPN with no limitations in terms of server switches, bandwidth, or data.

We can conclude this segment by saying that VPNhub is an average VPN service. It covers the basic features in a good way. However, it falls short when it comes to more advanced and innovative options. With this said, we think it’s designed for average VPN users.

Server Count

Sadly, VPNhub comes with only 70+ servers. However, you get access to 49 countries, plenty of locations to choose from, and unlimited switching. Our Score: 3/10.

When it comes to using VPNs, you want to have plenty of both nearby and remote locations. You use nearby locations when you want the best possible performance, while remote locations allow you to unblock specific websites and get foreign IP addresses.

Server Count Info
Number of Servers 74
Number of Locations 74
Number of Countries 49
Specific Cities Selection YES
Unlimited Switching YES

As you can see, VPNhub currently offers 70+ servers. We have to say that there is polarizing information on the Web about this VPN’s server count, with some sources claiming that VPNhub has more than 800 servers. However, we’ve tested the application on our own and also talked to the company’s representatives – and we conclude that it has 74 servers right now, in 74 different locations.

When it comes to its sheer server count, this is one of the ‘smallest’ VPNs out there. Since its competitors have from 3,000 up to 5,000 servers, this is one of the weaker sides of VPNhub. However, it’s not all bad as you get access to 49 countries, which is admirable.

We also need to mention that you can connect to individual cities across a large number of countries, which allows you to access regional websites. And you also get unlimited switching, with no restrictions.

All in all, VPNhub has done a good job of offering various locations in numerous countries. However, the biggest limitation is the low number of servers which puts VPNhub in the group with VPNs with a highly limited server count.

Ease of Use

VPNhub comes with a fully functional interface. However, it feels somewhat outdated and we wished to see it more simplified. Our Score: 6/10.

Today’s VPNs are incredibly intuitive applications with highly polished UIs. This means that you can expect to find a VPN that’s intuitive enough for complete beginners while offering plenty of flexibility for more advanced users. Now, we’ll check how VPNhub looks like, and whether it’s easy to use.

The home screen of VPNhub comes with a simple UI. There are two buttons, for selecting a server and for establishing a secure connection. The first time you open the application, you need to click on the ‘Change Location’ button, and then you’ll see a list of servers.

There are three ways to filter the available servers. You can choose to list them by their country of origin, location, or load. Luckily, there’s also an option to search for a specific server. Once you find something interesting, double-click on it and you’ll be returned to the home screen. To initialize the connection, you need to click on the prominent ‘Connect’ button at the bottom of the UI.

We’re sure you’ll want to take full advantage of this VPN. With this said, we recommend you visit the application’s setting panel, found behind the cogwheel icon in the top-right corner. You’ll find five tabs here, and we’ll explain what to expect from each of those.

  • General: The first tab lets you set VPNhub to launch upon system startup, and you can also connect to the last used server. Then, you can enable/disable the VPN’s kill-switch and choose whether to automatically reconnect if the VPN tunnel gets disconnected.
  • Connection: The Connection tab lets you pick a VPN protocol. We’ve tested VPNhub on a Windows 10 PC, where we got to choose from IKEv2 and OpenVPN (TCP/UDP). You can also choose from two encryption levels: AES-128-CBC and AES-256-CBC.
  • Logs: In case you experience any issues with this VPN, you’ll be asked to supply a log data – which can be found here. This is a text-based document describing how the application behaves, so support technicians can pinpoint the exact cause of your problem.
  • Licenses: This tab lets you review licenses of third-party software that VPNhub uses. In other words, this is a legal document that doesn’t concern regular VPN users.
  • About: Finally, the About tab lets you check which version of the VPN software you have installed. Sadly, you can’t update the application from here, which seems like a missed opportunity.

All in all, VPNhub comes with a simple interface. However, we can’t say that it’s highly polished. It feels outdated in certain aspects and some things are missing. For example, there’s no easy way to update the application itself or to review your account information (so you can know when your subscription is due to expire). In other words, it’s usable enough, but it’s not the best example of a user-friendly UI.

Media Streaming & Torrenting Support

VPNhub can help you access the US version of Netflix, and you can also download torrent files. Other streaming services are not supported. Our Score: 4/10.

We’re sure that many of you want to know if VPNhub can unblock websites such as Netflix and Hulu. Well, we’ve done a series of tests and here are our findings.

Media Streaming & Torrenting Support
Netflix US YES
Hulu NO
BBC iPlayer NO
Amazon Prime Video NO
Torrenting (P2P) YES

As per our tests, we managed to access the American version of Netflix. Not all of VPNhub’s US servers work for this purpose, but you’ll manage to find a few working ones. Sadly, we didn’t have the same luck with BBC iPlayer, Hulu, and Amazon Prime Video. While BBC iPlayer and Hulu detected the presence of a VPN and quickly blocked our access, Amazon Prime Video was stuck at loading the website.

When it comes to torrenting, VPNhub supports this kind of Web traffic. There’s even a SOCKS5 proxy that you can use for this purpose. However, as we always recommend, you must stick to legal files only. This means avoiding copyrighted files as downloading this type of data is deemed illegal in the majority of countries.

Security & Privacy

VPNhub utilizing strong VPN protocols and tough encryption. It has no DNS leaks, but it does collect some anonymized data about its users. Our Score: 8/10.

Let’s not forget that the primary purpose of any VPN is to keep you safe online. This means that you must pay special attention to its encryption and VPN protocols. To help you figure out whether VPNhub is the right choice for you, keep on reading this review.

Supported Encryption Protocols

At the moment, VPNhub offers 128-AES-CBC and 256-AES-CBC encryption. The latter one is considered to be the industry standard, as it’s practically uncrackable. And let’s not forget that VPNhub offers two protocols to choose from – IKEv2 and OpenVPN. You’ll get only one or both of these, depending on your platform of choice. However, both IKEv2 and OpenVPN are considered to be incredibly secure without sacrificing performance.

Logging Policy

VPNhub’s official website says that this VPN doesn’t collect any data. However, to find if this is actually the case, you need to take a very close look at this VPN’s Privacy Policy. We did that for you, and here’s what we found.

Immediately after you launch VPNhub, a group of information will be collected. This includes your device’s unique mobile ID, operating system and platform, Web browser type and version, network information, and more. Then, after you connect to a secure server, your IP will be collected (which is anonymized, apparently) along with ‘usage data’. This includes non-personally identifiable information about the way you use VPNhub and its website.

You should also know that VPNhub offers its service free of charge on mobile devices. If you decide to use the free version, you will see ads. As the Privacy Policy says, advertisers may be able to collect certain information including your device’s advertising ID, IMEI, MAC address, and wireless carrier.

Just like the majority of VPNs, VPNhub does collect plenty of data. However, you can only hope that all of that data is anonymous. Still, there’s no reason to think otherwise, at least at the moment.

DNS Leak Test

As you can see from the screenshot above, VPNhub comes free of any DNS-related leaks. This means that it doesn’t actively leak any of your data. Instead, third-parties will only be able to see what VPNhub shows them and that’s your virtual IP address, virtual hostname and ISP, and your virtual location as well.

Speed & Performance

VPNhub slowed us down by 26%, which is well above the average result. We especially liked the fast performance of its nearby server. Our Score: 8/10.

Even the most attractive features don’t mean much if you’re facing slow Web speeds. To give you an idea of what to expect from VPNhub, we’ve done a round of speed tests. So, here’s what you need to know.

Our baseline data.

First, we need to establish baseline data by checking the speed of our Web connection. During this step, we leave VPNhub disabled as we want to see the speed of our ‘naked’ connection. As you can see from the screenshot above, we received 148.02 Mbps for downloads and 9.60 Mbps for uploads.

The performance of a nearby VPNhub server.

Next, we want to check how a nearby server performs. We’re located in Europe and we’ve found that VPNhub has a single server in our country. After connecting to that server, we managed to get 126.23 Mbps for downloads and 9.22 Mbps for uploads. All in all, not a bad result.

The performance of a remote VPNhub server.

Finally, let’s check the speed of a remote server, found in the USA. In general, this country is a popular destination among VPN users, so we generally expected a slower performance. And as you can see, we got 92.66 Mbps for downloads and 3.81 Mbps for uploads. We’ll now place all those numbers in a table below, so take a look.

  Download Speed Upload Speed Speed Reduction
Baseline Speed 148.02 Mbps 9.60 Mbps 0%
Nearby Server 126.23 Mbps 9.22 Mbps 14.7%
Remote Server 92.66 Mbps 3.81 Mbps 37.4%

We conclude this segment by saying that VPNhub has made our Web connection slower by 26% on average. This is well above the average result and we were generally happy with this VPN’s performance.

Customer Support

VPNhub is ready to help when needed, but you can only count on checking the FAQ section or contacting the company via email. Our Score: 3/10.

VPNs are powered by different types of complex systems and something can go wrong from time to time. That’s why it’s imperative to have a reliable support team, ready to respond to your questions at any moment. Here’s how VPNhub ranks in that aspect.

  • FAQ: This VPN comes with a series of frequently asked questions that are answered in a simple way. The FAQ section on the official website seems to be created for complete beginners, who are facing a VPN application for the first time.
  • Email Support / Tickets: In case you have any further questions, there’s an email address you can use to contact this company. In our case, it took around 10 hours to receive a response. However, you can expect plenty of follow-up questions until your problem gets resolved. This means that if problems arise, you might be unable to use VPNhub for a few days.

We have to say that we were rather disappointed with VPNhub’s support mechanism. There’s no live-chat and the company’s self-help resources are fairly limited.

Pricing

VPNhub is one of the most expensive VPNs out there. And surprisingly enough, it doesn’t offer any money-back guarantees. Our Score: 1/10.

VPNhub comes with two subscription plans. What you need to keep in mind is that you’ll get a 7-day free trial if you choose the VPN’s monthly plan, which gives you plenty of time to test it out. Let’s take a look at how much you’ll need to pay to register with this VPN service.

  Total Price Per Month Savings
1 Month $13.99 $13.99 0%
12 Months $83.88 $6.99 50%

Being priced at $13.99 per month, this is one of the most expensive VPNs we’ve covered yet. As you know by now, we think of VPNhub as an average VPN in terms of its features and capabilities. In other words, it’s definitely overpriced.

The situation somewhat changes if you’re willing to invest in this VPN’s long-term plan. You can subscribe to VPNhub for $6.99 per month by deciding to pay annually. This means that you’ll need to pay $83.88 every year, which is still more expensive than what other VPNs offer.

We also need to highlight the fact that there are no money-back guarantees. This means that if you pay for a subscription, you can cancel it anytime. However, it’ll be hard to convince VPNhub to return your money.

Do We Recommend VPNhub?

To be fully honest, it’s hard to recommend VPNhub. It’s perfectly suitable for average home users who want everything to be automated. However, what prevents us from recommending it is its high price. We think that you’ll easily find a much better deal out there.

  • PROS: Trustworthy brand; Doesn’t track your online activities; Doesn’t leak data; Above-average performance.
  • CONS: Small server network; Collects anonymized data; Limited customer support; Missing advanced features; Overpriced.
  • OUR SCORE: 4.7 out of 10!

Security and privacy

VPNhub offers the following security features:

  • AES-256 and AES-128 encryption options
  • Kill switch
  • IPv6 leak protection

Other than that, we can’t tell you much about their tunneling protocols or anything else, security-wise.

Our major reservation is the lack of information about precisely how VPNhub works. The developers haven’t been totally transparent about the protocols they use, but this leaves us and all the users in the dark.

The best we can say from using the app and other user experiences is that VPNhub is probably safe. However, always exercise caution and watch for updates. You can never tell whether hidden surprises will emerge further down the road.

Does VPNhub log your data?

Short answer: only non-identifiable information is collected.

VPNhub is quit transparent when it comes to its logging practices: it will “use and share your data to produce and share aggregated data that do not identify you.”

While this might raise a slight alarm among privacy purists, the data VPNhub collects is non-identifiable, which means that it cannot be used to personally trace you or your activities. This, of course, applies to Premium users only.

Unsurprisingly, the free version of VPNhub will serve you ads, and the advertisers “may be able to collect certain information independently from you or your device when serving ads […], including your device’s advertising ID, IMEI, MAC address, and wireless carrier.”

Does it leak?

Our tests show no evidence of IP address leakage on the VPNhub network.

VPNhub creators have a thorough data protection policy, which is good to see, and should ensure that your private details remain completely your own.

We’ve seen instances of VPN services harvesting IP addresses and browsing data, but Pornhub seems to be walking the walk as far as data security is concerned.

Speed and performance

VPNhub isn’t likely to be the fastest VPN service in the world straight out of the box. This is a new VPN network, and it takes time to create a global architecture of servers.

Our tests for the VPNhub review have found that users can expect decent, but not stellar speeds, whether they are using VPNhub for torrenting or streaming videos.

One other thing to note regarding performance is that VPNhub has been honest about its unavailability in some parts of the world. So if you live in China, Burma, Saudi Arabia, Sudan, Syria, Qatar, the UAE, or Egypt, there’s little chance of using VPNhub for Netflix or adult browsing. And because they’re based in the United States, access is restricted to users in places like North Korea, Cuba, and Iran as well.

Server coverage

So far, 1000+ servers in 60+ countries have been announced, in locations as diverse as Singapore, the United Kingdom, South Africa, and Brazil. That’s a good start and compares well with more mature VPNs.

But here’s the kicker: the free to download version of VPNhub can only log onto a single server.

To access the full portfolio, you’ll have to upgrade to Premium, at a price. That’s not entirely unusual in the world of VPNs, but in performance terms, it’s a big step up from free to paid services.

Ease of use and multi-platform support

In terms of compatibility, VPNhub supports the four most widely used platforms:

  • Windows
  • macOS
  • iOS
  • Android

Unfortunately, the same can’t be said of consoles like XBox Ones or PlayStation 4s, which currently are not supported by the VPN. You can also add routers and all Smart TVs to the list of unsupported devices – which may turn off people with heavily-used home entertainment centers.

When you download the app, you’ll have the choice of sticking with the free version or upgrading to Premium. Premium is faster and comes with no ads – a major drawback of the free version. 

The client installation is incredibly simple. All you really need to do is click the Google Play or App Store VPNhub download link and follow the online prompts until the app is installed and you’ve accessed the VPNhub network.

AppAtomic has apparently worked hard to make VPNhub as usable as possible. After all, that’s one of the USPs of the service. It’s supposed to be an accessible form of VPN for everyday users, and on that level, it works really well.

The login screen is simple and attractive, with a map of the world above a set of menu options. The first option allows you to choose between encryption methods, while the second is probably more important, allowing users to choose their server location from VPNhub’s global network. Just select a location, press “save” and then “connect.” It’s as simple as that.

Don’t worry about how to use VPNhub, as it’s pretty basic.

If you’re familiar with online gaming servers, you’ll be right at home with VPNhub, and its user-friendly interface is definitely a major plus point.

Unblocking Netflix and other streaming platforms

You might expect a VPN developed by one of the world’s leading streaming websites to be optimized for online video services. So is using VPNhub for Netflix a genuine option?

Well, you might be in for a nasty surprise, at least for free users. We found that the free version only uses a server based on the US, and you can’t switch elsewhere.

On the bright side, we were able to beat Netflix’s geoblocking and stream our show in HD without any issues. We also had some success dealing with geo-blocked content from YouTube and Comedy Central.

P2P and torrenting

What about using VPNhub for torrenting purposes?

It looks like VPNhub isn’t really viable for torrenting.

The thing here is that Pornhub has gone out of their way to make VPNhub as legitimate as possible. So the T&Cs for VPNhub actually state that it can’t be used for “hacking, cracking or distribution of counterfeit software,” not to mention “copyright infringement.”

This would seem to rule out most torrenting. Moreover, while we’ve been able to get torrent running on VPNhub, the performance just isn’t as good as alternatives like TorGuard, which specializes in P2P downloading.

Online censorship in China and elsewhere

VPNhub has been blocked by the Chinese government.

Sadly, VPNhub won’t allow Chinese internet users to access forbidden websites.

While using it in some heavily restricted environments such might work, VPNhub admits that its service is blocked in the following states:

  • Burma/Myanmar
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria
  • Qatar
  • Saudi Arabia
  • UAE
  • Egypt
  • China

Overall, you’d be better off looking at much safer alternatives like NordVPN, ExpressVPN, and VyprVPN.

Customer support

If you’re looking for a trustworthy, transparent provider who will answer your email inquiries within a couple of hours, you might want to look elsewhere.

Here’s what’s on the VPNhub support options menu:

  • FAQ
  • Email support

…That’s it. No live chat support, no ticketing system, and no toll-free phone numbers.

While we don’t doubt that VPNhub’s support team do great work, the developers and Pornhub themselves aren’t famous for being transparent and available, and the FAQ section on the VPNhub website is a little thin.

Still, at least they provide an email address, so users aren’t completely in the dark.

Pricing

Pricing is not an area where VPNhub can shine.

On the one hand, you can get hold of VPNhub free for your smartphone. The free option includes the basic client and single server option, but the client is covered with ads, and because it relies on one server, you can expect snail-like speeds.

Unfortunately, desktop users will not get the free version as an option. They’ll need to take Premium from the start. While it has a 7-day free trial and a money-back guarantee, you will need to enter your billing information and remember to cancel it.

The other side of the coin is the Premium option. With the following plans, you can access the whole global community of VPNhub servers, boosting speeds dramatically:

  • 1-month plan for $13.99
  • 1-year plan for $6.99/month

In terms of pricing, VPNhub is among the most expensive VPNs and lacks features available from cheaper competitors. It also allows you to pay with credit card only, yet another disappointment considering that PornHub allows PayPal, cryptocurrencies, and direct payment.

Naturally, you can expect faster speeds and better privacy from the Premium package, but those are expected from all paid VPNs.

Bottom line

Pornhub hopes that with VPNhub, users will flock to their simplified, branded VPN service, but are they mistaken?

In our opinion, the free option is an okay-ish entry-level VPN and nothing more. It’s relatively slow and rather limited, but easy to use. Go for the free version if you want to find out more about how VPNs work.

However, those thinking about the Premium VPNhub might want to move on. With average speeds, potential security problems, limited features and poor performance with torrents and Netflix, VPNhub is a mediocre option that’s just too expensive.

Join the conversation

Have we been too harsh on Pornhub’s VPN contender in this VPNhub review? Let us know about your experiences with VPNhub. Good or bad, long or short, we’d love to read your own review, so please leave your comments below.

Verdict

An extension of MindGeek's PornHub empire, VPNHub is quick and reliable, but it's expensive and is locked to a client that's only available for mainstream desktop and smartphone operating systems.

Pros

  • Wide range of endpoint countries
  • Typically fast performance
  • Excellent for streaming

Cons

  • More expensive than most rivals
  • Doesn't support less common devices & operating systems
  • Free version only works on Android and iOS

Key Specifications

  • Review Price: £68.36
  • Free smartphone version
  • Five simultaneous connections
  • Supports IKEv2 and OpenVPN protocols
  • Clients for Windows, macOS, Android, iOS
  • UK price: £11.40 per month, £68.36 per year, £97.60 per two years, £102.40 per three years; free tier for mobile users
  • US price: $13.99 per month, $83.88 per year, $119.76 per two years, $125.64 per three years; free tier for mobile users

VPNHub is a virtual private network (VPN) service from AppAtomic, a subsidiary of MindGeek, the company behind the Pornhub online adult entertainment empire.

Privacy is, in online culture terms, a logical extension of the desire to get your rocks off without someone peering over your virtual shoulder, so it’s a fairly logical business move, particularly as MindGeek is a developer and proponent of geo-locking age verification systems for use in the UK, campaigning for their introduction after the government cancelled its plans for such a system.

VPNHub – Features and usability

Although VPNHub is one of the newest entrants to the industry and has a very bare-bones website and online user interface, its desktop client is easy to use, and it offers a decent range of features.

AppAtomic states that it connects no traffic logs of user activity when connected to its VPN, although it’s neither been put to the test in court or had an independent audit carried out to confirm its privacy credentials.

You can choose from a selection of endpoints in over 70 territories, including a number of less common endpoint locations such as Cyprus, Costa Rica, Taiwan and the Philippines. By default, the VPN tunnel will automatically attempt to reconnect if it goes down for any reason. You can also enable a kill switch to prevent any traffic from being sent when the VPN connection goes down. This is particularly important for the privacy-conscious and those on insecure public internet hotspots.

The application can be configured to start and connect when you log in to your computer, while more unusual options include a Scramble feature that attempts to hide the fact that you’re using a VPN from your ISP or anyone else who might be looking at your traffic.

You can also view logs and switch between the default IKEv2 protocol and my preferred, highly secure OpenVPN protocol – I typically stick with defaults for testing and have done so in this case.

VPNHub – Performance

Endpoints/VPN UK Netherlands United States
VPNHub HTTP 81.84Mbps 84.72Mbps 42.40Mbps
VPNHub FTP 85.89Mbps 101.73Mbps 47.36Mbps

Average HTTP download speeds for the entire April 2020 VPN group test, measured from a test system in London with a fast internet connection, were 65.63Mbps from UK endpoints, 71.37Mbps for the Netherlands and 51.15Mbps from the US. The test setup is built for stability in the face of current pressures on global internet and VPN infrastructure.

This test setup, built for stability in the face of increased online traffic, has given us slightly slower performance across the board than my previous cloud-based test infrastructure, which was designed to prioritise raw speed. Even taking this into account, Webroot’s service has suffered a massive drop compared to both its own previous speed test scores, my reference scores and the average of all the VPNs tests.

VPNHub matched or exceeded the system’s non-VPN’d reference speed in several tests and was among the fastest services overall. Its slowest result, 42.4Mbps HTTP from the US, is nonetheless fast enough for even 4K streaming. It’s always been a fast service, but under current conditions, this is particularly remarkable.

And its streaming performance in region-shifting tests means that you can reliably put yourself in another country to watch TV or watch local streaming services while securely behind a VPN.

Should you buy VPNHub?

While you can often expect to pay for performance, VPNHub is conspicuously expensive. Subscriptions work out at £11.40 per month or £68.36 per year, going down to a more competitive average of £2.84 if you spend £102.40 on a three-year subscription – more than NordVPN and much more than Private Internet Access and Windscribe, all of which have better security pedigrees and similarly quick performance.

A seven-day free trial is available but, unlike most VPN providers, VPNHub demands your payment information upfront and will automatically bill you after seven days if you don’t cancel your subscription, so it’s got more in common with services that offer a money-back guarantee.

VPNHub also has an unlimited free tier, but this is, disappointingly, only available on smartphones. Desktop users have to subscribe to VPNHub Premium, and even that only works under Windows and macOS, so if you want a VPN to use on your router, NAS or Linux desktop PC, this isn’t it.

No OpenVPN profiles or configuration instructions are available for other devices, making VPNHub an option that’s strictly for mainstream customers.

If you are one of those mainstream customers and want raw speed as well as excellent streaming performance, look no further. VPNHub’s performance, features and service are all very good, within certain limitations. However, it’s not for a user with more sophisticated requirements, and we’re also not keen on free trials that demand payment information upfront.

Interface

Pornhub is well-known for its orange-on-black color scheme and it has decided to give its VPN apps the same recognizable look. The design itself is sleek and the environment uncluttered, so you can find everything you need as soon as you access the app. We are not big fans of the predominant black color, but it makes the bright orange buttons pop, allowing for easy navigation.

Both the mobile and desktop VPNhub apps are incredibly simple. They feature a large, one-tap or one-click connect/disconnect button, a simple server list, and a menu with just several options.

You can access the server list by clicking or tapping the currently selected server located underneath the connect/disconnect button and select a different server in a single click or tap. The menu allows you to log in, report a problem, view the FAQ and basic information about the service, modify settings, and purchase the Premium version of the software if you haven’t already. As far as the settings go, there is not much to talk about, as the apps lack the advanced settings found in a multitude of other VPNs, making settings modifications as simple as enabling or disabling notifications push.

The apps can be installed in a single step and since there is no tweaking to be done, you can start using them instantly.

Performance and Reliability

VPNhub’s server network is not particularly impressive, which is not surprising since it is a young VPN service. If you opt for the free version of the software, you can access only one server. On the other hand, the Premium version allows you to choose any of the nearly 30 server locations available. Most of the servers are located in the US, but you can also connect to servers in Australia, Brazil, Canada, France, Germany, Japan, the Netherlands, Singapore, South Korea, Spain, Sweden, and the UK.

While we were not wowed by the list of servers available, we found the speeds and performance to be more than good. In our tests, the speeds were consistently average to above-average, depending on server distance. We found the performance to be rather smooth and the apps more than reliable, especially after the bug fix that solved the connection problems some users experienced prior to the latest update.

For more good news, we identified no DNS or IP leaks, although we still recommend running leak tests occasionally to be certain your data is safe at all times.

Multi-Platform

VPNhub is compatible with Windows, MacOS, Android, and iOS devices. Unfortunately, routers, smart TVs, and consoles are not on the list of supported devices as of yet and the service offers no browser extensions. The Android and iOS apps are available to all users while the desktop clients are only available to paying users. With the paid subscription, you can use the service on up to 3 devices at once. The free version, however, only allows 1 connection.
Features

We have already mentioned in this VPNhub review that this service lacks advanced features, so in this section, we will simply focus on the range of features available with both the free and paid version of the software.

With the free version, you can use the service on Android and iOS devices and you can access 1 server. The available server location is pre-selected. You can enjoy unlimited bandwidth, but you have to put up with ads.

With the paid version, you can choose from around 30 server locations, switch between servers as often as you wish, and enjoy unlimited bandwidth, 24/7 support, an ad-free environment, and greater speeds. You can use the service on up to 3 desktop and mobile devices.

VPNhub offers rather non-specific explanations of the features it offers, including personal data protection, encrypted traffic, ease of use, and cross-platform support. It does not offer P2P optimized servers – it doesn’t even mention P2P sharing. Useful security features like a VPN kill switch are not available.

The service promises to allow you to access any content, anywhere you go, but the truth is that the service is not available in all world countries. The service does not work in Burma/Myanmar, Cuba, Iran, North Korea, Sudan, and Syria and it may not work in Qatar, Saudi Arabia, UAE, Egypt, and China due to government-imposed censorship. There is no advice for potential users in countries with Internet censorship.

Security and Privacy

While researching for this VPNhub review, what we found most disappointing is the fact that the service offers no information on the type of encryption and protocols used. This is a major oversight, whether it is intentional or not. The service just promises that all of your data is fully encrypted, but with no exact information to back up the claim, you just have to trust VPNhub that your data is truly protected.

In terms of privacy, VPNhub claims that it does not track user activities outside its applications and that it does not track browsing activities of users logged into its VPN. It further promises not to share your personal information with non-affiliated third parties. However, it should be noted that your personal information may be collected to verify your identity when logging in and further used for purposes such as “internal record keeping,” which is not something we are happy to read in a VPN service’s privacy policy. Furthermore, by using the service, you agree to comply with the laws of the state of California, US.

Support

With VPNhub, you have two options if you need help. You can browse the FAQ section, which covers the most basic information about the service. If you do not find what you need, you can go with option number two, which is getting in touch with the support staff via email. Disappointingly, the website does not feature a live chat, so you cannot get a prompt answer whenever you need assistance. The service does promise 24/7 support with the Premium version of the service, but live chat support is still not an option, which means that the term 24/7 support is used rather loosely.

Pricing Options

1 Month

3 Months

6 Months

1 Year

2 Years

1 Month

$12.99

3 Months

/

6 Months

/

1 Year

$7.50

2 Years

/

As stated several times in this VPNhub review, this VPN solution is available free of charge with unlimited bandwidth on both iOS and Android mobile devices.

If you opt for the Premium, paid version of the software, you can use the service on both desktop and mobile devices and gain access to all the features and servers. You can choose between 2 options – the monthly subscription and the more affordable yearly subscription. With the monthly subscription, you pay $12.99 per month. The yearly subscription costs $7.50 per month, that is, $89.99 per year. You can try out the Premium version of VPNhub with the 7-day free trial.

VPNhub Pros & Cons

As we wrap up this VPNhub review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.

Pros

  • Easy to use
  • Good speeds
  • Unlimited bandwidth even with the free version
  • Functional apps
  • Free versions for Android and iOS
  • 3 simultaneous connections
  • 7-day free trial

Cons

  • Feature-poor
  • No encryption information

The VPNhub reviews listed below reflect the opinions and experiences of real users and are in no way influenced by the dating site reviewed here. Before publishing each review, our team checks whether it was submitted by an actual user in an effort to prevent false or spammy reviews.

Features

It’s fair to say the VPNhub feature list is rather short…

  • No logs VPN
  • 78 server ovations in 49 counties
  • 3 simultaneous connections
  • Apps for iOS, Android, Windows, macOS, and Android TV
  • Warrant canary
  • GDPR compliant
  • Kill switch (Windows & Android)
  • Torrenting is permitted

Most servers are located throughout the world, including in more unusual locations such as Latin America, Israel, and South Africa.

VPNhub uses the IPVanish server network. This uses 100% bare metal servers, but how this works with VPNbub traffic we have no idea. 

Speed and Performance

VPNhub did not respond to requests to include its service in our new speed test system, so we were forced to fall back on our older tests. These leverage speedtest.net results and are performed from the UK using test servers as close as possible to the VPN server location. Average latency (ping) results are shown in brackets.

We opted to test the premium service primarily using OpenVPN, as this allows us to compare speeds like-for-like across services. We also included an IKEv2 test, however, to get an idea of how this using this protocol fairs against OpenVPN.

Speedtest.net identified all servers tested as belonging to the Highwinds/IPVanish server network, so it’s little surprise that the results are decent. They are not as good, however, as those of IPVanish itself. We are also a little surprised at poor local IKEv2 results are.

We also ran some quick tests using the speedtest.net mobile app to get a rough idea of how the free service fairs. We tested the free service with both data collection (ID tracking) turned on and off. 

Given that the no VPN tests were to a UK server and the VPN tests to a transatlantic US server, these results are not at all bad. They are, indeed better than the local IKV2 results when using the premium service.

We are pleased to see no IP leaks on any platform, including WebRTC leaks. Note that we tested for IPv6 and WebRTC IPv6 leaks on both desktop platforms, but for technical reasons can only test mobile devices using an IPv4 connection at the present time.

Does VPNhub unblock Netflix?

Even the Free VPN app managed to stream the full US Netflix catalog. Which is great. VPNhub doesn’t unblock BBC iPlayer, though. But, it will enable you to unblock Youtube videos that are restricted within your region.

Pricing and Plans

VPNhub offers both free and Premium plans, but the free plan is only available to mobile (iOS and Android) users.

This is ad-supported and limits users to just one server. This server is nominally in New York, but our tests located it in Texas. Since all free users have access to just this one server, load issues will inevitably limit their speed performance.

Premium users do not see any ads, but gain access to the full range of servers run by VPNhub and can contact VPNhub’s 24/7 support. The Windows and macOS desktop apps can only be used Premium members, so to enjoy the free trial you must sign-up via a mobile app. 

At least that’s the theory. In practice, we encountered no ads when using the free service, while 24/7 support for premium users appears to be non-existent.  

New mobile users are offered a 7-day free trial of VPNhub Premium, which will start automatically charging via an in-app purchase after the trial period is up unless canceled. You can also sign-up to the Premium plan via the website. Payments made via the website are processed by Probiller.

It has to be said, given the very bare-bones nature of this service, that pricing for VPNhub Premium is very high.

Ease of Use

Custom apps are available for Windows, macOS, Android, and iOS (Universal). No manual setup support for other platforms is available.

VPNhub for Windows

The Windows client uses either the OpenVPN or IKEv2 VPN protocols. OpenVPN is known to be very secure. IKEv2 is also believed to be highly secure and is often faster than OpenVPN, although this does not seem to be the case here.

We are pleased to note that the app features a kill switch, which ensures your connection is constantly encrypted, although this stopped working when we simulated a software crash by force-closing the OpenVPN daemon process.

The app offers OpenVPN Scramble (XOR obfuscation) as a way to bypass VPN blocks, which is nice.

VPNhub for Android and iOS

Their VPN for Android and iOS look almost identical. The iOS VPN app uses IKEv2, while the Android app uses OpenVPN. The Android app now also features a kill switch, which cool. 

An interesting quirk on both apps is that in order to stay GDPR compliant, you can elect to turn off advertiser ID tracking performed by VPNhub and its affiliates.  We presume this only applies to the free service, as the premium service is supposed to be 100% ad-free.

We are told that doing so increases the number of ads shown and slows down internet connection speeds, but as our tests above show, this slowdown is minimal if it exists at all.

Which brings us to the ads. In over a day and half of testing the free service with ID tracking turned off we didn’t see a single ad. We can’t say whether this is a typical experience, so go figure. It is still (very) possible that advertisers track your behavior even if you don’t see any actual ads.

Other Platforms

The macOS app is IKEv2 only, with the option to choose between AES-256 and AES-128 data encryption. It doesn’t really have any other options but does helpfully display load and ping times for all servers in order to make it easier for you to select a fast server.

The app configured macOS’ built-in VPN client. This doesn’t feature a kill switch, but it does re-establish a connection to the VPN very quickly when a connection drops.

VPNhub support

Other than a short FAQ on the website, technical support is available via email only. Premium support is advertised as 24/7, but during our free trial of VPNhubs Premium service, we found this to be pitiful.

After a two day delay, we were sent an email saying that our questions had been forwarded to the product team, but three days after that we had still received no further response.

Update March 2020: VPNhub has added phone support for premium users with local numbers in some 24 countries, plus toll-free support worldwide via Skype. This does, however, only appear to apply to support over billing issues, not technical issues.  We are also informed that VPNhub is working on improving its customer service in general, although we have not put this to the test. 

Privacy and Security

Jurisdiction

PornHub is a Candian company, but it partnered with AppAtomic to develop VPNhub. The VPNhub privacy policy and Terms of Service make it clear that use of the service is subject to AppAtomic’s legal terms, which come under the auspices of US (California) law (despite AppAtomic itself being based in Cyprus). 

Canada has no compulsory logging laws, but it is a Five Eyes global surveillance partner. It has also recently passed a number of laws which expand its internet surveillance capabilities in a number of key ways.

AppAtomic is a Cyprus-based company, but the VPNhub privacy policy and Terms of Service make it clear that use of the service is subject to AppAtomic’s legal terms, which come under the auspices of US law:

" By using or visiting the Service, you agree that the laws of the State of California, United States, without regard to principles of conflict of laws and regardless of your location, will govern these Terms and any dispute of any sort that might arise between you and Appatomic."

It should also be mentioned that VPNHub leverages the Highwinds or IPVanish network of servers, which are now owned by US-based StackPath. The relationship between VPNhub and StackPath is not entirely clear, but our guess is that VPNhub leases access to its server network from StackPath.

Logs

“When you connect to the VPNhub VPN, we collect your internet protocol (IP) address, which we pseudonymize, immediately encrypt it and store it only for the duration of your VPN session. Your IP address is deleted after you disconnect from the VPN without storing or logging it. We do not associate your IP address with your online activities and we do not store or log your IP address with your online activities.”

Some “non-personally identifiable aggregated information” is also recorded. Although not as strict about deleting all logs as some VPN companies, the fact that all important logs are deleted at the end of a session means that we are comfortable classifying VPNhub as a no logs VPN.

Do be aware, though, that the mobile apps provide a great deal of personal information to Google/Apple, AppAtomic, and (for free users) AppAtomic’s advertising partners (although this can be mitigated against somewhat by disabling your advertiser ID in the mobile app settings).

Encryption protocols

Many of VPNhub’s apps use the IKEv2 VPN protocol with either AES-256 or AES-128 encryption to secure the data. The Windows app also allows you to choose OpenVPN instead, and the Android app uses OpenVPN. The OpenVPN settings used by VPNhub are as follows:

Data channel: an AES-128-CBC or AES-256-CBC (default) cipher with HMAC SHA256 hash authentication.

Control channel: an AES-256-CBC cipher with RSA-2048 handshake encryption. SHA is used for hash authentication, although key length is unspecified. Perfect forward secrecy is provided by a DH-2048 Diffie-Hellman key exchange.

This is a secure setup.

Other stuff

VPNhub issues a warrant canary, which is intended to reassure users that it has not been compromised by the authorities. It has to said that we lack faith in the idea, but are pleased to note that VPHhub’s canary at least appears to be well-maintained and refreshed on a daily basis.

PornHub is owned by MindGeek. In 2012, subsidiary sites of YouPorn and Digital Playground were hacked, exposing the details of over1.1.million users. In 2016, 800,000 Brazzers forum members details were made public, while in 2017 PornHub unwittingly hosted a malvertising campaign that exposed its users to malware and fraud.

It does seem, though, that PornHub has very little at all with the day-to-day running of VPNHub. Which is handled by AppAtomic.

Final thoughts

There is nothing much wrong with it (other than non-existent support), but VPNhub Premium is just too bare-bones to justify its high price tag. Simply put, there are much better services out there which cost considerably less.

VPNhub Free, on the other hand, is a much more compelling proposition. Although you are limited to a single US location, the connection to it is more than fast enough for most uses. Including streaming content from PornHub!

With no data limits, no logs that compromise your privacy, and no IP leaks on any platform, VPNhub is a great free VPN app. The fact that it works with US Netflix is a fantastic bonus.

With the UK about to introduce porn filters unless UK citizens can prove they are over 18 years old by purchasing a "porn pass" (with accompanying privacy concerns), it does seem a little strange that VPNHub appears keen to distance itself from PornHub.

After all, its VPN app is an ideal solution for Brits who wish to evade the filters without telling the government who they are (or who wish to avoid an awkward conversation with their local newsagent!).

There is no mention of the connection with PornHub on the VPNhub website, and no promotion of VPNhub on the PornHub website. This may be explained, however, by the fact that PornHub’s owner, MindGeek, also owns leading age verification (“porn pass”) company, AgeID.

It is worth noting that any VPN service with non-UK servers will be just as effective at evading the UK’s porn filters.

Is Pornhub’s VPN service good enough to keep us anonymous on porn sites?

After the official announcement of age verification law within the UK, it seems that we give away too much information about our intimate life.

To be able to watch porn in the UK, you now have to hand over details of your personal identification documents – passport, ID-card or drivers license.

The law was implemented in April in Digital Economy Act 2017 and is regulated by British Board of Film Classification.

It gets more terrifying!

The verification tool was developed by MindGeek, the company behind several biggest pornographic websites including Pornhub, YouPorn, and RedTube. This results in our private data converging into the hands of one single company.

Mindgeek is a privately held company founded in 2004. Their legal headquarters are located in Luxembourg but is operated mainly from Canada.

Not only has Pornhub’s owner created the AgeID, they also have partnered with IPVanish to let their visitors sweep under the carpet.

This shows that they have a business to run and the new regulation will have an enormous impact on their website traffic.

If porn websites disagree with the law they can be fined $329,000 or even be banned for good.

AgeID is an age verification platform to ensure the viewer is 18+ years old. The visitors have to verify their age with an official document and once it is done, they are able to visit AgeID protected websites again without other verification methods. It was made in partnership with the UK government.

The big kahuna remains – is our data secure within the world’s largest internet pornography monopoly?

We would like to help you answer these questions in this article.

What Does The Community Think About AgeID?

Pornhub community manager Katie_Pornhub is a popular and well-liked member. She has a 6-year-old Reddit account.

Nevertheless, on the VPN issue, redditors are hateful – there is little love or upvotes.

Redditors feel that Pornhub has too much control and access to their information.

Pornhub responded that they will sell the information but it will be anonymous. They also claim that they’re not storing the browsing data.

To get a realistic perspective about VPNhub’s trustworthiness, we have to look into technical details.

So what did we do?

We ripped their VPN apart and dug into everything that might ring an alarm bell.

Below you can find advantages and disadvantages of using VPNhub and we will give our opinion whether it is worth the risk in the conclusion.

Pros (+)

No Leaks

We tried out all the main leak identification sites – Virustotal, IPLeak.net, Perfect-Privacy DNS leak test, IPX.ac, Browserleaks.com

None of the sites found any leaks while using VPNhub.

Some services tend to have a lot of them. For example – Hola free VPN scored DNS leaks on 3 websites out of 7.

Low-quality and bad service is common with free VPNs, this is why we recommend reading How Free VPNs Sell Your Data.

Compatible With Main Platforms

VPNhub is working on main platforms – Mac, Windows, iOS, and Android.

Unfortunately, it’s not working on Linux, but it is not a big deal for the everyday user.

If you want to get into Netflix and watch a movie from „Steamy“ section, it’s also possible with VPNhub.

Additionally, torrenting is not allowed.

TOR browser is allowed and works fine.

There are locations in which VPNhub is not responding at all.

If you are located in one of these countries, you won’t be able to use VPNhub – Burma/Myanmar, Cuba, Iran, North Korea, Sudan, Syria.

It might also be blocked in – Qatar, Saudi Arabia, UAE, Egypt, China.

Wide Variety Of Servers

VPNhub has over 826 servers to choose from within 18 different countries.

Compared to other service providers, it’s just over the average.

Servers include – Australia, Belgium, Brazil, Canada, Denmark, France, Germany, Hungary, Italy, Japan, Korea, Netherlands, Poland, Singapore, Spain, Sweden, the UK, and the US.

For example – ExpressVPN, the top player in VPN market, has 2,000+ servers in 94 countries.

There is a noteworthy plus worth mentioning: Premium subscription allows you to connect up to 3 devices simultaneously to VPNhub servers.

Secure AES-256 Encryption

VPNhub offers two types of encryptions and protocols.

Encryption AES-256 & AES-128 and the Industry standard OpenVPN – Both UDP and TCP

OpenVPN is the most secure VPN protocol available, but what’s the difference between UDP and TCP?

Simply speaking:

TCP

  • Bypasses FireWalls – The tunnels run on common ports (443, 80) and are therefore rarely blocked
  • More Reliable – The connections are more stable due to guaranteed delivery of packets
  • Slow Speed – The higher encryption methods slows the connection

UDP

  • Less Reliable – Delivery of packets are not guaranteed
  • Preferred – UDP tunnels are preferred connection method if the network supports it
  • Fast Speed – Faster than TCP due to lower encryption

The most common attack in cryptography is called brute-forcing.

When looking at AES-128, it takes 2(128) guesses to try each of the possible keys, with AES-256, its 2(256).

The latter is just cosmically larger, resulting in AES-256 to be a much stronger choice.

Cons (-)

Slow Speed

We used Speedtest.net to test out the speed with 3 different servers.
For more precise results, we ran every test 3 times and calculated the average of which we then found the relation.

Germany server 
Ping – 64 ms
Download – 5 Mbps
Upload – 0.69 Mbps

Singapore
Ping – 562 ms
Download – 2.79 Mbps
Upload – 0.27 Mbps

United States
Ping – 284 ms
Download – 3.98 Mbps
Upload – 0.44 Mbps

  • Germany ping is 169% higher, Singapore 2273% and the US 1100%
  • Download speed is 40% slower when connected to a German server, 47% with Singapore and 24% slower using the US server
  • Germany upload speed is 13% slower, Singapore 65% and the US server 44% slower.

Bad Jurisdiction Location

VPNhub developer AppAtomic Limited headquarters are based in Nicosia, Cyprus.

Nevertheless, their servers are in the US.

Any personal information will be processed by Appatomic in the United States.

Most importantly – you have to consider local data protection laws!

United States is a member of 5 Eyes Jurisdiction (FVEY)

FVEY is the agreement between the US, the UK, Canada, Australia and New Zealand in which that country’s surveillance agency has tools and legal rights to access data held on the network in those respective countries.

FVEY countries can also request data from their cooperative.

Buggy Features

There are several interesting features found in the settings tab.

One we haven’t seen for a while – Connect to the fastest server (out of 800+). The same feature can be set for a specific country.

We also like that they offer Auto Reconnect and Kill Switch, which is also listed in the settings Connection tab.

Yet, There’s one thing that is more than surprising.

Kill Switch doesn’t work!

We tested it by checking Kill Switch. Then we tried to connect to the internet without the VPN – not working. After being connected to different servers, the internet still didn’t respond.

As soon as we unchecked Kill Switch, the internet started working again.

In their defense, they didn’t advertise this feature on their website.

Unresponsive Customer Support

VPNhub proudly announces 24/7 support.

We wanted to make sure they are genuine about their statements.

We wrote them an e-mail to see the response time and found out it is about 10 hours. Not bad, right?

We were pleased to see the reply, as well their politeness and ability to give short and straightforward answers.

The main reason why their support is still awful is the fact that after asking follow-up questions, they still haven’t sent us the reply. Our second e-mail was sent 4 days ago, which is far from 24/7 service.

As time goes by, people expect immediate solutions to the problems, therefore live chat or phone number would be much more convenient.

If you need quick and general answers though, you might want to check out their FAQ page.

Logging

VPNhub claims no logging, but is it true?

When their app is opened for the first time, you can choose to either allow VPNHUB to receive your advertiser ID or not.

If you turn it off, they may degrade your overall experience.

This is a clear sign of a hook they want you to swallow.

Advertisers ID is a personalized ID that tracks your browsing habits and more. It is used to gather and sell data, but also to target advertisements.

Let us also have a look at their Privacy Policy.

To have a clear understanding what data they log, it is important to read every line carefully.

The first thing to notice is that they do have some of your personal information and therefore can be accessed by an employee who needs to perform their job functions related to this data.

That’s right!

Secondly, they clearly state that they cannot guarantee your personal details will not be revealed or viewed by others.

To sum it up – they have no legal responsibility for any damages that may occur by leaks.

One more thing.

Pornhubs partner IPVanish got busted for logging everything and handing logs to feds.

Recently, there were court documents published that reveal how IPVanish logged and shared real IP address, full name, username, EOB date, connection sites, connection timestamps and disconnection timestamps.

Subscriber information was requested and Highwinds Network Group, Inc, the parent company of IPVanish provided a report identifying the suspect user.

The relevant section can be seen in this image.

Lying about logging is actually no surprise for us. There are many VPNs out there that claim “no log” policy but actually do. Here is a list of 100+ VPN logging policies.

26 VPNs out of 115 collect log files hidden deep in their privacy policy.

Pricey Cost

VPNhub knowingly announces their services as free.

The reality is the opposite.

When starting to scroll around their website and read the small texts, it becomes clear it’s free only for a week.

Not only isn’t it free, it’s expensive too!

After 7 days of trial, you will be billed $13.99 per month or $6.99 per month if you choose the annual plan.

Coming back to being secure, we don’t like iTunes billing.

This is the only option you have to pay for, both for Windows/Mac and Android/iOS.

As Pornhub has partnered with Verge Cryptocurrency, there is a chance that billing methods may change in the future.

We got some hope about the payments when asked them about this issue directly by e-mail.

They told us that someday subscribing is going to be possible on desktop version also.

Bad Usability

The interface is generally easy to use both in-app and desktop.

The design is simple and understandable. They have put an effort to make it smooth-looking.

Still, there are a lot of bugs.

As stated earlier, Kill Switch doesn’t work on desktop and within the app we never got the connection working at all, not sure why!

There are currently no ratings in the iOS app store.

When looking into Google play, it seems there are no problems with Android devices, as out of 3945 ratings, the average is a bit over 4 stars.

Conclusion

Should we trust Pornhubs VPNhub to securely surf the internet?

We believe – No!

They partnered with IPVanish to create the service and even though IPVanish is considered as legit business, they have some past in logging user details.

Furthermore, VPNhub itself is still too green and shady. Their logging policy doesn’t guarantee protection from personal information leaks.

There is more than one VPN provider that is highly reputable and trustworthy. Why should you ever risk using expensive and sketchy company instead of better available solutions, it just doesn’t make sense from any angle.

If the software would really be free & unlimited as advertised, it might be worth a second guess.

But it isn’t!

Pornhub releasing their very own VPN service is as much surprising as it is expected. After all, the adult website is known for its forward-thinking mindset and willingness to branch out. But do they have the necessary expertise and resources to make VPNhub a success?

It turns out they don’t need to — in this day and age, simply hiring an app developer and obtaining a bunch of servers is enough. VPNhub may be Pornhub’s brainchild, but the software is developed and maintained by the US-based AppAtomic, while the server network is ostensibly owned by cloud services giant StackPath.

When your VPN’s infrastructure is the product of a partnership and not your own, there will be some concerns for users. Limited control and accountability are an inevitable result, but the real issue often is privacy — it takes a hit.

I was disappointed to find that VPNHub can’t unblock Netflix or BBC iPlayer. If your main reason for using a VPN is to unblock streaming services, I suggest NordVPN instead. It’s super-fast and can unblock more than 140 streaming services. Additionally, it offers much stronger security features than VPNHub.

Although VPNhub is smart to avoid advertising a zero-logs policy (because it doesn’t really have one), that doesn’t help its case much. The VPN is covered by the same privacy policy all other AppAtomic products are under. Granted, there’s been a recent addition of two hastily-put sentences which reassure VPNhub users that none of their activities are tracked. That’s hardly enough, however — more VPN-specific information is needed to convince us that they’re really guarding our privacy.

Glaring transparency issues aside, VPNhub is a pretty good piece of software. It’s clean, stylish, and has plenty of handy features. Premium users have 800+ servers at their disposal, and the Windows client gives an overview of load and ping times for each one of them.

Encryption is solid, working with OpenVPN (at least on Windows). You can also choose between AES-128 and AES-256 ciphers alongside SHA256 authentication. Notable features include a kill switch, DNS and IPv6 leak protection, as well as switching to OpenVPN TCP port 443 for extra muscle against censorship.

VPNhub offers a free version with unlimited bandwidth. That’s great; what’s not so great is the one available US location, along with limited speed and a barrage of ads.

VPNhub Premium gets rid of all ads and offers much faster (though not overly impressive) connections. You also get the full 800+ server roster — but at just 18 countries, you won’t have much variety in unblocking content. Popular streams like Netflix and Hulu are off-limits, too.

One thing to note: VPNhub’s clients bear a striking resemblance to StrongVPN, which is most likely owned by StackPath. The latter was also involved in a hush-hush acquisition of IPVanish, whose server network appears to be shared with several VPNs — VPNhub included. This raises even more privacy concerns as more variables are added to the equation.

So, what’s the major takeaway? Porn sites have yet to make a top-shelf VPN. Don’t get us wrong — we thoroughly enjoy the way Pornhub does business, but VPNhub feels like a brilliant idea suffering from subpar execution. It’s expensive, it’s definitely not private, and it makes use of questionable wholesale practices.

If all you need is decent encryption and no bandwidth caps (or a free VPN to watch porn on your phone), you’ll find use in VPNhub’s free offering. The Premium aspects, however, need some serious work to justify the hefty price tag, and we recommend avoiding this VPN altogether if privacy and anonymity are the first items on your shopping list.

Want spotless privacy with a legit zero-logs policy and a proven track record? How about the ability to unblock Netflix and other popular services? Check out NordVPN as your trusted alternative.

Features Details
Number of countries with servers 12
Number of servers 31
Number of IP addresses 31
Does VPN keep logs? No
Does VPN include a kill switch? No
Number of devices per license 3

VPNhub is smooth and easy to run, but getting there can be a challenge, especially if you want to upgrade to Premium.

Installation is simple on Android and iOS. All you need to do is go to the app store and download the VPN.

Things get tricky if you want desktop functionality as well, available only by upgrading to Premium. It’s a rather confusing process:

Since the free VPN is available on mobile only, you’ll have to make the purchase from your Android/iOS device — a bit counterintuitive if you want VPNhub mainly on Windows or Mac. After upgrading, you’ll need to go to VPNhub’s website, enter your login credentials, and then download the client for your desktop.

Once you’re finally done, VPNhub is a joy to use. The interface is great, albeit a little minimalist, and you have plenty of useful features and settings to work with. Premium users are allowed up to three simultaneous connections.

VPNhub comes in two flavors — Free and Premium.

The free version is mobile-only, with speed and server restrictions in addition to running ads. This only gives you an incentive to upgrade to Premium, which gets rid of all the limitations and opens up a network of over 800 servers. Both versions offer unlimited bandwidth.

VPNhub is firmly on the pricey side, with a rather expensive monthly plan to upsell the yearly one, which also costs a lot. Prices vary depending on the region — for example, they’re cheapest and Columbia and more expensive in the United States.

There is a one-week free trial, but there is no money-back guarantee. VPNhub operates under a “no refunds” policy.

Payment options for VPNhub aren’t diverse, either — upgrading to Premium is done via the Google Play Store/AppStore, meaning credit cards only. No PayPal or cryptocurrency, unfortunately.

For its prices, we would expect more out of VPNhub. If you’re a fan of PornHub and want to use this VPN, you can, but if you want to save some money and get a better service, there are some better VPNs out there.

Pornhub’s new VPN is interesting, but still has a lot of ground to cover

VPNhub benefits from great functionality and reliable performance, while Pornhub got the timing right with the looming porn filters in the UK. It all looks good on paper, but this VPN isn’t without its drawbacks.

Between the shaky commitment to privacy and the overall lack of transparency, VPNhub is far from the ideal VPN service. On the upside, it has excellent apps for all major platforms, strong security, and a host of features.

Still, the lack of live chat and a money-back guarantee is an obvious setback. If VPNhub were more reasonably priced, it could be much more appealing for basic encryption and unblocking. In its current state, the package simply doesn’t match the cost.

In short, VPNhub has laid a good foundation, but it’ll have to build on it if it wants to be taken seriously by demanding users.

  • 800+ servers in 18 countries
  • Strong encryption and OpenVPN support
  • Free version for Android and iOS with unlimited bandwidth
  • Up to three devices connected at the same time (Premium only)
  • Free seven-day trial when you upgrade to Premium (but no money-back guarantee)

Pros:

  • No logs stored: They do not save any user logs and delete most IP related info once the connection breaks.
  • High-quality encryption: They have used the latest encryption ways to secure the connection.
  • Multiple protocols: The support for various protocols and encryption type is available.
  • Limited P2P support: The users can use the P2P function too and check which servers provide better speed for the same.
  • Kill Switch: Kill switch function is available as extra security.
  • Inbuilt DNS and IPv6 protection: The DNS leak and IPv6 protection are inbuilt available.
  • Multiple connections – A single user can connect up to 5 devices at a time.

Cons:

  • Less Informative UI: The UI even though simple lacks many descriptive options that highlight its features.
  • Jurisdiction: The jurisdiction lies in the US, one of the five-eye nations and can be costly at times.
  • Third-party Involvement: The third-party involvement in free and partially in the paid version is not forgivable, especially when they are one of the biggest data collection agencies.
  • Limited Customer Support: customer support is only present via Email contact.
  • No router support: Separate router configurations are not available.
  • Limited platform support: Smart TVs, routers, gaming consoles are not supported as of now.
  • Slow bandwidth: The bandwidth is very slow when compared to other equivalent products.

Overview

Quick Overview  
Protocols OpenVPN (both TCP and UDP)
Platforms Mac, Windows, iOS, Android
Jurisdiction Cyprus
Logging No Logs
Encryption AES 256-bit
Connections 5 Connections
Locations 48 Countries
Servers 800+
Support Options Support Ticket
Pricing From $ 6.99/mo Billed For 12 Months
Guarantee 7 Days Money Back
Free Trial 7 Day Free Trial
 

Tired of constant Ad targeting by various companies, worried about someone sniffing your internet activities or just got your password leaked on an unencrypted public connection? All these things are worrisome, and most internet users are not aware of it.

One of the ways to avoid above delicate leaks is using a VPN service. A VPN is a software that connects the client-side machine to the server side via an encrypted tunnel. The server can mask the identity of the client and provide encryption to secure his data.

By using a VPN service, one can avoid the Ad targeting, save your browsing habits from falling in the hands of intelligence agencies or any malicious hackers, preventing data leaks over a public WiFi, etc.

VPNhub is one of the software that provides the VPN service. Being headquartered in the USA, and operated by Appatomic Ltd, VPNhub has gained quite a popularity in recent years.

VPNhub comes with features like an encrypted proxy, Kill switch, public WiFi protection and many more.

In this review, we will take this VPN service through some severe tests and find out if they have provided excellent services or not.

Various server options

The more servers a VPN has, it will have many advantages like lower connection speed, higher bandwidth, lower traffic loads, etc.

Most top VPNs have thousands of servers across the globe to distribute the traffic accordingly and give all users an unbiased service experience.

VPNhub has servers spread across 45+ countries, and many countries have several dedicated servers. The most prominent ones like USA, UK, Canada, etc. have multiple servers.

As for now, there are several countries where the VPN service is blocked like Iran, North Korea, UAE, Qatar, etc.

The users can see the server load on each one by selecting the chose server option on the main dashboard and connect accordingly to get better performance.

The server performance was average in our reviews. The connection speed was good, but they did not perform as expected in bandwidth speed. Even though we tried the servers with the lowest traffic load, the results were mediocre.

VPNhub can try tweaking some of these servers in popular locations and try to improve them to provide much better bandwidths and cope with high traffics.

The jurisdiction of the company lies in the USA. USA is the leading member of five-eye nations coalition, which collect, monitor and exchange the internet activities of their citizens for surveillance purposes.

This combined with involvement of third parties like google, twitter can leak some of your identity to these agencies. However, they assured us that they do not store any personal identifiable logs, so the law agencies cannot force any user identity from them.

Privacy Policy

What is the surveillance department knocks on your door next-day after you browsed the dark web just for kicks? Or even after using VPN, you become a victim of Ad targeting and receive pop up of product you just searched even with the VPN turned on.

Such incidents occur when the VPN providers exchange the information stored on certain IPs and indulge in data exchange with third parties and advertisement companies. In such condition, using a VPN is futile.

To avoid this, one must look into the privacy policies of the VPN service providers. These privacy terms will help you clarify where and what kind of data is collected and later exchanged by the service providers.

We also went through the privacy policies of VPNhub. VPNhub claims to use two methods for data collection, viz. direct data collection and interaction-based collection.

Direct data collection involves taking information of users Email ID and contact info for account maintenance and customer support purposes.

Interaction-based data collection is subtler and collects data over time along with app usage. This method collects data in the following ways: –

App launched but before not connected– They and their third-party affiliates collect user ID, mobile ID, system info, etc. to initialize the connection to the app.

Connection ON VPNhub VPN- They Log the IP address of the client once the connection is successful. This IP is immediately encrypted and anonymized and later deleted once the connection turns off. They do not store any logs traceable to a users’ IP.

Usage Data- They do not store any usage data back traceable to any user. They do not associate any domains, websites or apps to single users based on their activities while using the VPN service.

Transaction Logs- They store transaction logs like client info who purchase the premium subscription and which services they are acknowledged to base don their subscription status.

Aggregate Usage- They collect certain usage log data, non-traceable to the user, for monitoring purposes like server traffic, load redirection, abuse of service, etc.

Even though the privacy policies seem strict, they share certain data with their third-party advertisers. These advertisers collect some usage data via application and cookies.

VPNhub claims not to be responsible for this third-party collection act. These third-party ads for free users can collect confidential user data like device ID, IP, etc. which can reveal user identity.

This should have been avoided by VPNhub at all costs. Targeting ads are fine for free users but allowing third-party to access critical user info is privacy breach to be sure. These data are exchanged between Mo Pub, Google analytics, Appsflyer, etc.

They claim that these agencies can be opted-out, but that is just not possible. Intelligence agencies regularly collaborate with these agencies to collect data on citizens.

Overall, for paid users, these third-party interactions are limited, but for free users, it can be a nightmare.

No matter what the cost, be it for free or premium users, no data must be exchanged with third-party companies by any service that claims to provide you anonymity.

From our end, we would like VPNhub to resolve such ties with any agencies and allow the No-Log, No-Exchange policies to be implemented for all users and restrict any third-party data collection, be it any small or insignificant.

Connection Time Analysis

Trial No OpenVPN IKEv2
  Time to establish a connection  
1 8.82 3.3
2 12.47 2.13
3 13.32 2.61
4 7.47 6.36
5 7.9 8.81
Avg Time (seconds) 9.9 4.65

There are times when you just look at the rotating connecting animation on the VPN dashboard, and it keeps circling for minutes. Such experience can frustrate most users, and so we need to confirm this via tests that a VPN service is fast enough to connect the client and the service providers’ servers.

Connection Time Analysis is a test in which we measure the time of a successful connection of the client’s machine to the encrypted servers. This time is averaged for some iterations of connecting via auto-select option and gives us an idea of how fast the servers respond, and which server is best for the users based on their proximity.

In our tests too, we used the auto-select option and tracked the time for a successful connection over two different protocol VPNhub provided.

For OpenVPN protocol, the connection time was averaged to 9.9 seconds, and for IKEv2 connection, it was 4.65 seconds averaged for an auto-selected connection.

The results showed that IKEv2 connections are a bit faster than OpenVPN. This is because IKEv2 had only 128bit CBC encryption whereas OpenVPN had 256bit encryption.

Same results were obtained on various other servers other than auto-selected ones.

For a great VPN, connection time is generally averaged to around 3 to 5 seconds. In our tests, VPNhub gave us a good connection speed and so has passed the connection speed test.

Speed test analysis for various options

Waiting too long for a webpage to open or a small sized download to be finished? Bandwidth issues are more common while using a VPN service.

For an encrypted connection, the bandwidth is reduced mostly due to the encryption process and server changes. The more such servers you connect, the more downgrade of your bandwidth will occur.

For this purpose, we carry out a bandwidth test which yields us results that help us identify if the VPN servers have the capacity to give a good bandwidth speed and how their performance differs when they are at high traffic load.

As usual, we used the default auto-select option of VPN to identify the closest server and choose it for connection.

In our test for the above option, the download speed was reduced by 64.81%, and upload speed was decreased by 39.7%. This showed that the default server chosen was average.

After that, we tested the most popular servers like USA, UK, and Hong Kong. For the USA, we got an 82.7% reduction in download speed and 94.6% reduction in upload speed.

For the UK, the reduction was 79.02% and 89.2% reduction in download and upload speed, respectively. Similarly, for Hong Kong, it was 82.06% and 82.4% reduction in download and upload speed, respectively.

The results across various servers were similar. The speed reduction was considerable when compared to other giants in the VPN market like NordVPN, ExpressVPN, etc., who provide only a 30-40% reduction in speed.

The servers, even though good at connection speed is only mediocre at bandwidth speed. They need to improve this and take the resultant bandwidth to at least 50-60% for customers to enjoy their browsing and download experience along with added security.

Security

Every VPN has a primary task of providing a highly secured encryption along with good speed. Most of the security features of a VPN are hard to understand for non-geek folks.

Security in a VPN will show the type of encryption a VPN uses, the protocols available, the server security and ability to cope up with speed without giving too much encryption.

VPNhub uses basic security protocols for security like OpenVPN and IKEv2. Both of them are highly secure but have their own limitations and perks.

OpenVPN protocol is generally considered one of the most recommended since it offers not only high encryption but also faster speeds. VPNhub can use either UDP or TCP ports for OpenVPN protocol. This protocol, however, is not so smooth on mobile devices and requires third-party support in some VPNs.

IKEv2 is another form of security protocol mostly made for mobile devices and faster connections. It also has limited platform support. Most of the VPNs use this protocol for faster connections.

The above security protocols have different encryption support. The IKEv2 supports only AES-256-CBC type encryption whereas the OpenVPN can provide you with AES-128 or 256-CBC type encryption.

Typically, most VPNs use the GCM type encryption, and some use CBC type too. CBC is faster and has an added security than GCM. GCM is easier to set up on old machines whereas CBC needs some latest servers.

Some of the essential security features like Kill switch is also available. There is no separate option to select IPv6 protection or DNS leak protection.

Both Ipv6 and DNS leak are inbuilt in the VPN. We tested out for leaks from websites like DNS leak test, and VPNhub passed it. Both of these features if not secured can leak out the IP details if the users even when they are connected to the VPN.

Overall, the security features are quite good and the option to change the encryption type for faster connections is also a plus point.

User Interface and Experience

The Main UI when not connected

The user interface, genarally speaking, is a method of interactions between the user and the software program or application. This UI decides how easy the software is to use and how far a novice userbase can tweak settings or utilize all the features of an application.

VPNhub has provided a quite simple and sleek UI. Once you have installed the application on the computer, the main dashboard will prompt for login. Once you have logged in, the main dashboard will ask you to select a server for connecting to it.

Connecting…. And Connected!

The main dashboard displays only connection status and server selection. There is a world map on it, but it will not show you server where you are connected. Once connected, the information displayed on this main screen is visible location, changed the IP address, and the encryption type used.

On the top right corner, you can find the buttons to close, minimize and settings option for VPNhub.

The settings menu has a number of the tab where you can change any settings as you want. The main tabs are general, connection, logs, licenses and about.

General as well as Connection settings in the Client

The first tab for general settings allows the users to change the startup method for the application. It also has an important feature called Kill Switch.

Kill Switch helps you protect your identity when the VPN is suddenly disconnected by blocking the internet access when the VPN is turned off, or the connection to servers is lost. This feature can be handy since many times VPN disconnects while downloading or browsing some anonymous content, which can instantly reveal the identity to ISPs and sniffers.

Next comes a connection tab. The connection tab has options to select the type of encryption and connection one can choose. The two types of protocols given here are IKEv2 and OpenVPN. We have explained them in the above security section.

The Logs section generates basic data logs like connection status, encrypted tunnel connection, VPN server connected, etc. These logs are not stored on any device, or sent to the server.

The last two tabs are of license information and about section. However, we thought many things should have been added to the UI.

Things like connection map, data packets sent/received, torrenting options, Netflix and other streaming services support can be added as well.

The mobile app also had very basic UI and was missing full features of a PC app. The mobile app had been buggy for us a couple of times, but other than that, it did the job quite well.

There is no browser extension, which is a slight bummer since basic surfing can be enjoyed easily without installing the application.

Thus, the UI of VPNhub was very basic and easy to use. They need to increase the available features and make it visually better. The mobile app also requires a broader feature and setup options like its PC counterpart.

Platforms and Devices

Platforms supported

Ever troubled when you have to configure settings for a single app on different platforms each time you use it? Or you are unable to use an app except for your phone or PC? Such problems are easily solved when the service providers render a separate product for each trending platform available to masses.

VPNhub comes with support for all major platforms like Windows, MacOS, Android, and iOS.

These platforms are commonly used. They have not provided support for other devices like routers, gaming consoles, Smart TVs, etc.

The more device and platform support the users’ usage experience. Most VPN nowadays have at least extended their support to incorporate router configurations for different routers.

Also, there is no mention of how many devices can be connected at a time via a single account, on their main website. We contacted them separately for this, and they replied that up to 5 devices could be connected simultaneously for one user account.

The application across all available platform is useful, but they need to extend their support further. Multi-device logins along with router support and other platforms like Linux OS like Ubuntu, Live Mint, Fedora, Debian, etc. needs to be done. This will surely increase the subscription value from what they currently have.

Customer Support

Not every application is perfect, nor every user can troubleshoot the bugs or errors in connection. For such instances, we need the help of professionals, i.e., customer support.

Most good application providers have an excellent customer support system that may consist of Email support, Live Chat, Mobile support, or remote desktop support. The general forums or troubleshooting guides can also help many users who cannot contact customer support fast.

VPNhub has minimal customer support. They only have a direct Email contact for customer support.

There is no Live Chat, ticket submission, troubleshooting guides, forums, etc. which can help users to resolve their issues faster.

The FAQ section is also weak and does not answer the daily troubleshooting query faced by customers.

We contacted them via Email ticket and got a good response from them. They had resolved some of the product usage related queries, and it was a satisfactory answer.

Thus, VPNhub needs to increase the scope of their customer support and provide other options like Live chat, Mobile support, remote desktop support, essential troubleshooting guides, refined FAQs, and a general forum with active developers.

Conclusion

The costly one?

As we had said before, we tested out the VPN application rigorously and have found VPNhub to be a useful product.

Unlike top competitor like NordVPN, ExpressVPN, etc. VPNhub manages to hold on its own and has all necessary amenities a VPN must possess.

Most likely, they need to be more descriptive about their product. Some of the things like DNS leak protection, torrenting options, etc. are not mentioned in the product info. This can create confusion among users regarding features, and not everyone has the patience to consult customer support for it.

The security features are quite good, but the speed issues are serious. The servers are also limited and maybe the reason for such low speeds.

The UI also needs to be updated for a more modern look and with added descriptive features. More visual features like upload/download speed, usage data, live servers on the map, etc. can be added.

The customer support also needs a good overhaul and requires much broader sections as said above.

The pricing of the paid subscription is quite similar to other VPN products but is limited to only monthly or a yearly subscription. They need to add more option for pricing like a 6-month plan or two year or three-year plan with better discount rates.

At last, we would recommend VPNhub and would like then to introduce 6-months plan.

VPNhub in brief:

+ P2P allowed: Yes
+ Business location: Canada and the United States
+ Number of servers: 826
+ Number of country locations: 18
+ Cost: $60 per year
+ VPN protocol: OpenVPN
+ Data encryption: AES-256/AES-128
+ Data authentication: Unknown
+ Handshake encryption: Unknown

If ever there was a company meant to produce a virtual private network (VPN) service as a natural outgrowth of its business its Pornhub. That’s why it surprised no one, but possibly intrigued everyone, when the famous site introduced VPNhub in late May.

VPNhub is focused on mobile first with apps for Android and iOS that are the gateway to the free and premium services. Everyone can use VPNhub’s ad-supported service on mobile, but you’ll need a premium subscription to use the service on Mac and Windows.

For that reason, we can say at the outset that VPNhub is not an ideal choice if you’re striving for anonymity. The very fact that you have to pay with a credit card via your primary Google or Apple account makes your identity knowable.

Features and services

VPNhub’s default view on Windows.

When I first installed VPNhub, Windows 10’s SmartScreen filter flagged it as suspicious. That could simply be a result of the app being so new, or it might be that it isn’t digitally signed. Whatever the reason, that’s not a great start to installing a VPN backed by a porn company.

After installation one thing that struck me about VPNhub is how derivative it is. 

The desktop program is strikingly similar to Strong VPN. I am not sure how that happened, but if I had to guess, VPNhub has some kind of agreement with Strong VPN parent StackPath. Not only does the interface borrow heavily from Strong VPN, but VPNhub also relies on IPVanish (another StackPath company) for most, if not all, of its server locations.

It’s not terribly surprising for a site as large as Pornhub to hire out for a tangential service like VPNhub. Daily operations of the VPNhub site and the various apps also appear to be managed by App Atomic, a mobile development studio.

When you first start up VPNhub the interface is incredibly simple. There’s a stylized map at the top with a connected/disconnected symbol. Below that is a drop-down menu where you can choose your level of encryption as either AES-128 or AES-256.

VPNhub’s country locations.

Below that is a Change Location button, which takes you to a list of VPNhub’s various locations that include 18 countries and 10 different U.S. locations.

For the most part, you just select the country or location you want, click Save at the bottom-right of the window. Then when you return to the primary interface select Connect and the VPN goes to work. If this is the first time you’re using VPNhub on Windows it will quickly install a TAP driver before connecting.

VPNhub’s server list is detailed with some very helpful information. Each location lists the country, city, number of servers in that location, the current average load capacity of all those servers, and the average ping.

Anyone who wants to drill down further can click the number of servers to see every single server available in that location—again, you will get the name of each server, the load, and the ping for each one. That is very nice and something power users will enjoy.

Similar to Strong VPN, there’s a settings cog icon at the top of the window. The settings view has five different tabs including General, Connection, Logs, Licenses, and About.

Under the General tab you can set VPNhub to start when Windows starts, connect automatically to a server, and control what happens when you hit the “X” button in the right-hand corner.

The Connection tab lets you choose between OpenVPN UDP or TCP, which port to use, as well as options to automatically reconnect, DNS and IPv6 leak protection, and an internet kill switch.

The other tabs don’t have any features, but the Logs tab may come in handy for troubleshooting.

VPNhub costs $10.99 per month or $60 per year. The VPNhub app is available on Android, iOS, Mac, and Windows. As mentioned earlier, all payments must happen via the VPNhub app on your Android or iOS device.

VPNhub supports simultaneous use on up to three devices at once.

Performance

VPNhub with a live connection.

VPNhub’s performance was fairly mediocre and not all that different from what I experienced with IPVanish. Overall VPNhub retained 24.4 percent of the base speed using five different locations around the world.

The worst-performing location was Japan, but the United Kingdom connection was particularly good. All of the other locations were close to, or above, 20 megabytes per second, making them serviceable for most online uses—especially streaming video.

Privacy, anonymity, and trust

We’ve already determined that VPNhub isn’t doing you any favors in the realm of anonymity since you have to pay for the service with your primary Apple or Google account. After that, VPNhub asks you to input an email address and create a password in order to log in on the desktop.

VPNhub’s official business address is a little tricky to suss out. There’s no information available on App Atomic’s site, and Pornhub is based in Montreal but does not list its address. However, Pornhub is owned by MindGeek, which is officially headquartered in Luxembourg but also has a Montreal office at 7777 boulevard Decarie, Montreal, Quebec H4P 2H2. So we’ll go with that. Pornhub’s vice president of operations is Corey Price.

The privacy policy on the App Atomic website says VPNhub does not track the browsing activities of users when they are logged into the VPN service. That’s great, but it also says that it shares aggregate or non-personally identifiable information with “third parties for advertising, marketing, or research purposes.” That aggregation likely affects VPNhub’s free users who are relying on an ad-supported service, but it is an issue to be aware of.

Conclusion

VPNhub works as advertised. It has a good level of encryption, relies on the OpenVPN protocol, and the desktop program is very easy to use. But the privacy policy is not great, the app has some usability issues to work out, and accountability is suspect.

This is not the service you want to use if you’re trying to stay as private as possible. You can’t be anonymous to any serious degree, and there simply isn’t enough accountability at this point to put a high degree of trust into the product.

If all you want is an encrypted connection and everything else be damned then it’ll work. If you need more personal privacy from a VPN then this is not the service for you.

Editor’s Note: Because online services are often iterative, gaining new features and performance improvements over time, this review is subject to change in order to accurately reflect the current state of the service. Any changes to text or our final review verdict will be noted at the top of this article.

Note: When you purchase something after clicking links in our articles, we may earn a small commission. Read our affiliate link policy for more details.

  • Pornhub's VPNhub service does a fair job and the price is right, but there are better services if you're looking for anonymity. The Windows app is very easy to use, and it offers a nice ability to view the status of specific servers.

    Pros

    • Very easy-to-use app
    • Can view specific server ping times and loads

    Cons

    • Windows app doesn't support persistent login
    • No pseudonymous payment options

Ian is an independent writer based in Israel who has never met a tech subject he didn't like. He primarily covers Windows, PC and gaming hardware, video and music streaming services, social networks, and browsers. When he's not covering the news he's working on how-to tips for PC users, or tuning his eGPU setup.

Our Verdict

Maybe worth a try for the free plan, but the paid service is too expensive for what you get.

For

  • Free plan with unlimited bandwidth for mobile
  • Excellent speeds
  • Mobile and desktop apps

Against

  • Overpriced commercial plans
  • Free plan not available for desktops
  • Underpowered apps
  • Doesn't unblock Netflix, iPlayer

VPNhub is a new VPN provider launched by adult video site, Pornhub.

The company says this is all about the anonymity of its users, stating that 'with 90 million visitors a day, the vast majority of whom are using devices on the go, it’s especially important that we continue to ensure the privacy of our users and maintain their confidentiality.'

You don't have to watch Pornhub – or even porn – to use the service, though, and the VPNhub website is as family-friendly as any VPN provider. It's being set up as a competitor to ExpressVPN or NordVPN.

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VPNhub's free plan sounds like it should appeal to just about anyone, with the website claiming it offers 'unlimited bandwidth on your device of choice.' What it doesn't highlight is that this gets you access to a single location only, apparently in your nearest country, and the free plan is only available on iOS and Android. Still, a free VPN with unlimited bandwidth is always going to be useful.

Signing up for the Premium plan gives you access to 75 locations across 50 countries, as well as faster speeds, and allows you to use the service on Windows and Mac.

We're normally cautious of new VPNs offering lots of locations, as it's not always clear who is behind their network. VPNhub appears to use servers owned by StackPath, though, the cloud giant behind IPVanish, which gives some reassurance about likely service reliability.

Pricing looks high, at $13.99 billed monthly, dropping to $6.99 if you pay for a year upfront. If you like the IPVanish network, you could sign up with them directly for a little less, at $6.49 per month on the annual plan. If you're willing to subscribe for two or three years, you can pay under $3 a month with providers such as CyberGhost, KeepSolid VPN Unlimited and NordVPN.

Still, if you'd like to try VPNhub Premium, sign up at your app store of choice and you'll get a week of testing time before you're charged.

A vague privacy policy raised some concerns 

Privacy

Understanding who owns a VPN and where they're based can be important, especially when you're trying to judge transparency and any implications for your privacy. Unfortunately, VPNhub makes this more difficult than most.

Checking Google Play shows the company with a Cyprus address, for instance. The VPNhub website FAQ says it’s a US company. The website privacy policy and terms of service are hosted by the developer Appatomic, though, and refer to being based on Californian law. The servers for the Premium plan appear to be owned by US cloud giant StackPath, but the free server seems to be run by someone else.

The privacy policy  is much clearer, with a lot of detail about what the service collects, and what it doesn't. 

VPNhub explains that 'we do not associate your IP address with your online activities and we do not store or log your IP address with your online activities.'

Reassuringly, it also states that 'we do not keep logs of your online activities and will never associate any domains, websites or applications that you use with you, your device or your email.'

But that's not the whole story. The policy also includes this key section.

"We and our third-party service providers may automatically collect, use, store and transfer the following information about you or your device as follows:

When VPNhub app is launched, but before you connect to the VPN, we and our third party service providers collect device-specific information such as unique mobile ID, operating system and platform, browser type and version, network information and other technology on the devices you use to access the Website or the Services."

VPNhub may not log what you're doing online, but it can fingerprint your device and grab plenty of information about it, and that data may be accessible to others.

The free VPN is supported by ads, and as the policy explains, that has further implications:

'Advertisers may be able to collect certain information independently from you or your device when serving ads from our Services, including your device’s advertising ID, IMEI, MAC address, and wireless carrier. Advertisers may be able to access your lP address if your device is not connected to the VPNhub VPN.'

Put this all together and VPNhub clearly has a few privacy issues. That may not matter if you just want a simple VPN to encrypt regular internet traffic on public Wi-Fi, but we would think carefully before you use the service for anything important.

Available countries and servers are presented in a list 

Performance

VPNhub free build is only available on mobile devices, so we began by grabbing a copy of the Android version. Installation was hassle-free, and we were launching the app within a few seconds.

After some initial upselling where the app prompted us to try the Premium version, we were able to get started. A simple interface keeps everything very straightforward: tap an unlocked padlock to connect, tap it again to disconnect, and that's about it.

There's a separate list of servers, but as the free version only allowed us access to the UK, that didn't matter very much.

The Settings dialog has gained a couple of useful features since our last review. New support for split tunneling enables both free and Premium users to define apps which won't send their traffic via the VPN. An Auto Reconnect setting will automatically reconnect if the VPN connection drops, although this is only available to Premium users.

These options are welcome, but most apps deliver much more: autostart options, automatic connection when you access untrusted networks, choice of protocols, an integrated kill switch, and more. VPNhub looks very basic by comparison.

Performance was reasonable for a free service. Our test Android device averaged download speeds of around 70Mbps on Speedtest.net, and this fell to around 20-25Mbps after connecting to VPNhub. That's a significant drop, but we've seen commercial services that are slower, and it's fast enough for most purposes.

Tapping the 'Start Your Free Week' gives you speedy access to VPNhub's Premium service. Be sure to read the screen carefully, though – by default you're signing up for a monthly subscription which automatically renews at a very expensive $13.99.

Hand over your email address, choose a password, and you're able to use the full set of VPNhub locations, as well as being able to install and use the service on Windows and Mac.

We installed and launched a copy of the Windows client. This opens with the simplest of interfaces, just the name of the currently selected country, and a Connect button. Clicking the country name displays a list of your other location choices, sortable by country, city or server load, and with a search box to filter the list by keyword. That's good, but we would have preferred a Favorites system, or even a Recent Servers list, to help speed up reconnecting to commonly-accessed locations.

You can change your VPN protocol or enable a kill switch from the settings 

The Settings box is more capable, with options to choose your protocol (IKEv2 or OpenVPN), scramble OpenVPN traffic to help bypass VPN blocking, enable or disable a kill switch, or have the app automatically reconnect if the VPN connection unexpectedly drops.

We tested VPNhub's kill switch, with mixed results. When we forcibly closed the VPN connection, the client immediately blocked our internet access, preventing any data escaping the tunnel. But sometimes it would then refuse to connect, before repeatedly warning us that 'exception of type DotRas.RasException was thrown.' We had to close and restart the client before it would work again.

As we tried the clients, we noticed a few other small issues. The location list was sorted alphabetically by default, for instance, but sometimes we'd find the client had rearranged the servers for no apparent reason (we're talking sequences like Serbia, Australia, United Kingdom, Denmark, Canada, Singapore...) You can fix this quickly by clicking the Country column header to reset the sort order, but it really shouldn't be necessary.

VPNhub's site unblocking performance was what what we expected: basics only. It got us in to US YouTube, Comedy Central and the relatively easy sites, but we had no luck with US Netflix, BBC iPlayer or any of the better defended platforms.

VPNhub did well in our performance tests, at least initially (no surprise, if it really is using the IPVanish network). Our test system managed an excellent 65-68Mbps when connected to our nearest UK servers, near European connections were almost identical, US speeds varied hugely but were always usable at 20-60Mbps.

Going long-distance revealed some weak spots - 1-2Mbps for Malaysia, really? - but they were outweighed by better performers, like Australia's average 30Mbps, and for the most part, VPNhub Premium gave us reasonable speeds.

There was more good news in our final privacy checks, where sites including ipleak.net and dnsleaktest.com revealed that VPNhub's servers really were in the promised locations, and there were no DNS or WebRTC leaks to give away any details about us or our web activities.

Final verdict

VPNhub's free unlimited bandwidth plan has some appeal for basic browsing tasks, but potential privacy issues and buggy clients make it hard to recommend.